--- title: 'AI Ops Engineer - Professional Services at Agiloft' canonical: 'https://feeny.ai/job/ai-ops-engineer-professional-services-agiloft-canada-ef55wmqhnjs0' type: 'job' last_seen: '2026-09-11' --- # AI Ops Engineer - Professional Services at Agiloft - **Company:** Agiloft - **Location:** Canada - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/agiloft/da2bdd58-3001-47b3-8dad-fe6a0f90be88 ## Job description As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview The AI Ops Engineer, Professional Services is an embedded AI practitioner dedicated to advancing AI capabilities within the Professional Services (PS) organization. This role translates Agiloft's enterprise AI strategy into practical solutions that improve implementation efficiency, consultant productivity, and delivery automation. Working exclusively on PS initiatives, the role builds AI-powered workflows, agentic solutions, and automation that enhance customer implementations while operating within AI Operations governance. Day-to-day priorities are driven by PS leadership, with AI Operations providing standards, architecture, tooling, and strategic alignment. This role will require developing a deep understanding of how Professional Services currently delivers projects in order to help identify opportunities, shape strategy, and drive the adoption of AI to improve the efficiency, consistency, and quality of service delivery. Reporting to Professional Services leadership with a dotted-line relationship to the VP of AI Operations, this role serves as both a hands-on builder and trusted AI advisor, partnering closely with PS AI Builders and AI Operations to deliver scalable, governed AI solutions. Job Responsibilities AI Delivery - Design, build, and maintain AI-powered workflows, automations, and tooling that improve Professional Services delivery. - Develop agentic workflows, prompt-based tools, and lightweight AI applications using approved platforms. - Translate delivery challenges into prioritized AI solutions in partnership with PS leadership. - Coach and collaborate with PS AI Builders to improve AI delivery maturity. - Monitor, test, document, and continuously improve deployed AI solutions. - Build automation that reduces manual Agiloft configuration, testing, and validation effort. - Evaluate emerging AI technologies and recommend adoption through AI Operations governance. - Develop and deliver training programs to drive AI adoption across the Professional Services organization. - Provide 1:1 coaching and hands-on support to PS personnel to accelerate AI adoption, reinforce best practices, and address project-specific needs. Strategy & Leadership - Help define the AI roadmap for Professional Services. - Serve as the primary AI advisor for PS delivery methodology and tooling. - Represent Professional Services in cross-functional AI initiatives. - Share reusable patterns and best practices across the organization. Governance & Collaboration - Ensure all AI solutions comply with AI Builders Program standards and governance policies. - Register solutions in the AI Build Registry and follow established intake processes. - Partner with AI Operations and the Principal Data & Integrations Architect on architecture, data, and platform alignment. - Communicate project status, risks, and opportunities with PS leadership and AI Operations. - Other duties as assigned Required Qualifications - Bachelor's degree in Computer Science, Information Systems, or equivalent experience. - 2–4 years building AI, automation, or technical implementation solutions. - Strong Python skills for automation, APIs, and AI workflows. - Experience building agentic workflows using LLM frameworks (LangGraph, LangChain, Mastra, n8n, Tines, or similar). - Experience with AI-assisted development tools (Claude Code, OpenAI Codex, or similar). - Knowledge of RAG, embeddings, vector databases, prompt engineering, tool use, and agent memory. - Ability to independently design, build, and iterate AI solutions. - Experience working across technical and business stakeholders. - Strong documentation and governance discipline. - SaaS industry experience required. - Passion for applying AI to solve real business problems. ## Preferred Qualifications - Professional Services or enterprise software implementation experience. - Experience with highly configurable low-code/no-code platforms. - Familiarity with CLM, LegalTech, or enterprise B2B SaaS. - Experience in private equity-backed SaaS companies. - Knowledge of enterprise AI governance. - Experience working with centralized AI organizations. - Familiarity with Lovable, Retool, or similar low-code platforms. - Experience using Snowflake or comparable cloud data platforms. - Interest in AI-driven transformation of Professional Services delivery. Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity. ## About Agiloft ## Company Overview - **One-liner**: Agiloft provides a data-first Contract Lifecycle Management (CLM) and AI platform that helps enterprises automate, govern, and extract value from their contracts. - **Entity Type**: Private (Strategic investment from KKR, prior growth equity from FTV Capital) - **Headquarters**: Redwood City, California, United States - **Founded**: 1991 - **Founders**: Colin Earl ## Core Business - **Primary industry**: Contract Lifecycle Management (CLM) Software / Legal Technology - **Target customers**: Enterprise legal, procurement, and sales operations teams (B2B, Enterprise) - **Mission statement**: "To transform contracts from static agreements into powerful drivers of growth." ## Products & Services - **Agiloft CLM Platform**: The core enterprise-grade Contract Lifecycle Management solution that centralizes, automates, and governs every stage of the contract process—from request and negotiation to execution and value recognition. It features a flexible, no-code architecture that allows any approved team member to configure workflows, approval chains, and processes without writing code. - **Astra**: A contracts AI platform designed to help legal and procurement teams uncover answers, apply their standards, and make every contract improve the next. AI is embedded throughout the platform for extraction, risk analysis, and contract interrogation, with configurable agents that review, negotiate, and onboard contracts automatically. - **Data-First Agreement Platform (DAP)**: Extracts actionable intelligence from every agreement to drive smarter decisions on revenue, risk, and operations across the organization. - **Integrations**: Works with Salesforce, SAP, Oracle, and over 1,000 other pre-built connectors to sync data between Finance, Sales, Legal, and IT systems. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue of $36M (as per LinkedIn data); Total funding of $45M across prior rounds. - **Notable Investors/Partners**: KKR (strategic investment in 2024), FTV Capital (growth equity investment). Key leadership includes CEO Eric Laughlin, CTO John Pechacek, CPO Andy Wishart, CRO Kevin Niblock, and CLO Jason Barnwell. - **Growth Signals**: Headcount of 313 employees (+17.5% YoY, +60 people); First acquisition completed in 2025 (Screens.AI); Launch of the Astra AI platform in 2025; 100+ product reviews averaging 4.7/5.0; Employer rating of 4.1/5.0 from 142 reviews. ## Competitive Advantages - **Data-first CLM approach**: Differentiates from competitors by not just storing contracts but extracting actionable intelligence to drive business decisions. - **Embedded AI (Astra)**: AI is not a bolt-on feature but is baked into the core platform for extraction, risk analysis, and automated negotiation, with auditable outputs and traceable decisions. - **No-code configurability**: The platform's flexible architecture allows rapid deployment and customization without IT support, lowering time-to-value. - **Deep enterprise integrations**: Over 1,000 pre-built connectors (with Salesforce, SAP, Oracle) ensure seamless workflow across an organization's existing tech stack. - **Strong partner backing**: Strategic investment from KKR signals confidence in the company's long-term growth trajectory. ## Strategic Focus - **AI-first expansion**: The launch of Astra and the acquisition of Screens.AI point to a strong push toward embedding advanced AI agents throughout the contract lifecycle. - **Continued M&A**: The first acquisition (Screens.AI) suggests a strategy of acquiring niche technologies to accelerate product capabilities. - **Scaling the customer base**: With a growing headcount and a focus on enterprise accounts (visible in current job postings), the company is aggressively expanding its market presence. - **Product-led growth**: The emphasis on a "data-first agreement platform" and configurable, no-code solutions positions them to win deals against legacy CLM providers. ## Why Work Here - **People-first culture**: The company explicitly states a people-first culture with a focus on diversity, equity, and inclusion, supported by dedicated Employee Resource Groups (ERGs). - **Fully remote and globally distributed**: Agiloft is a fully remote company with employees across 14 countries, including the United States, India, Canada, the United Kingdom, and Russia. - **Learning & development**: Employees receive a quarterly development budget, unlimited access to Udemy, and 24 hours of dedicated growth time per year. - **Comprehensive benefits**: Medical, dental, and vision coverage for employees and family; paid parental leave; 401(k) with company match; remote work stipend (internet reimbursements); annual company offsite. - **Strong employer rating**: 4.1/5.0 on LinkedIn (Work-Life: 4.2, Compensation: 4.1, Culture: 4.2, Career: 4.0), indicating a healthy work environment. - **Innovation at scale**: Working on a platform that processes millions of contracts, with the opportunity to shape how AI is applied in a critical enterprise domain. ## Sources 1. [Agiloft Official Site](https://www.agiloft.com/) 2. [Agiloft About Us](https://www.agiloft.com/about-us) 3. [Agiloft Careers Page](https://www.agiloft.com/careers) 4. [Agiloft Lever Job Board](https://jobs.lever.co/agiloft) 5. [Agiloft LinkedIn](https://linkedin.com/company/agiloft) ## Other roles at Agiloft - [AI Ops Engineer - Professional Services](https://feeny.ai/job/ai-ops-engineer-professional-services-agiloft-united-states-k9v6mwvd4zg2) — United States - [Director, Global Campaigns](https://feeny.ai/job/director-global-campaigns-agiloft-united-states-8733fkaeh8cd) — United States - [Enterprise Account Executive – Healthcare](https://feeny.ai/job/enterprise-account-executive-healthcare-agiloft-united-states-y1aw0e0ae1gk) — United States - [Senior Solution Consultant](https://feeny.ai/job/senior-solution-consultant-agiloft-united-kingdom-tv7b45eb6jq5) — United Kingdom