---
title: 'AI Outcomes Manager at DevRev'
canonical: 'https://feeny.ai/job/ai-outcomes-manager-devrev-australia-tr5ngktm339b'
type: 'job'
last_seen: '2026-09-08'
---

# AI Outcomes Manager at DevRev

- **Company:** DevRev
- **Location:** Australia
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/devrev/jobs/6167100004

## Job description

## About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

## About the role

The AI Outcomes Manager is DevRev's unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought. You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled "support" or "success." AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can't do: complex judgment, strategic enablement, relationship building, and driving outcomes. You'll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.

## What you'll own

Your portfolio — a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume. The customer relationship, end-to-end — Own accounts from implementation and go-live through adoption, renewal health, and expansion. — Be the customer's single point of trust — no handoffs, in good times and bad. — Stay accountable for the outcome even when another team is responsible for the underlying work ("more accountability, less responsibility").

Implementation & go-live — Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev · Customer Experience — Customer Outcomes 1 — Validate what was sold against what's feasible; close gaps and secure sign-off. — Own go/no-go readiness — flag risk and hold the line when a launch isn't ready. Ticket lifecycle, powered by AI — Respond within SLA — AI drafts, you review and personalize. — Validate and correct AI's classification and severity; your corrections train the model. — Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner.

Adoption & value — Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach. — Run enablement sessions; compare entitlements to actual usage and close adoption gaps. — Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.

Relationship & commercial — Keep relationships multi-threaded and engage executive sponsors. — Act on account signals before the customer raises a problem. — Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales.

Who we're looking for — Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers. — An owner — you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews. — A strong communicator — you run customer calls confidently and write clear RCA reports and QBR materials. — AI-native — you embrace AI as your operating layer, actively train the model, and measure your own leverage. — Commercially aware — you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence. — Comfortable with ambiguity — this is a new operating model; you'll help shape it, not just follow playbooks. — Deep in at least one domain — with the ability to cross-train and advise.

## Qualifications

— Minimum a B.Tech (or equivalent bachelor's degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent). — 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM). — Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools. — Background in fintech, enterprise SaaS, or high-volume support environments preferred. — Experience across both support and success motions is highly valued.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

## About DevRev

## Company Overview
- **One-liner**: DevRev builds an AI-native platform called Computer that unifies data, tools, and workflows to give teams an AI teammate with shared memory.
- **Entity Type**: Private (Series A; total funding $150.8M+)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2020
- **Founders**: Dheeraj Pandey (CEO) and Manoj Agarwal (President)

## Core Business
- **Primary industry**: Enterprise AI software / SaaS
- **Target customers**: B2B – support, sales, operations, and engineering teams across mid-market to large enterprises
- **Mission**: Unlock team potential through human-AI collaboration

## Products & Services
- **[Computer](https://devrev.ai/)**: AI-native platform offering enterprise search, conversational customer support, service desk automation, and sales enablement. Features a patented sync engine (AirSync) and a “Shared Memory” that makes all company data AI-ready. Extends existing tools with agentic AI apps.

## Market Standing
- **Valuation**: $1.2B+ (unicorn, per company about page)
- **Key Metric**: Total funding of $150.8M+ (Seed rounds and Series A led by Mayfield Fund, Param Hansa Values, and others)
- **Notable Investors/Partners**: Khosla Ventures, Mayfield Fund, Param Hansa Values
- **Growth Signals**: 650+ employees (LinkedIn reports 743, +42.2% YoY); offices in 8 locations across North America, Europe, Asia, and South America; claims 95% efficiency improvements and 5.5× faster customer support resolution.

## Competitive Advantages
- Differentiated “Shared Memory” across all team data, making AI responses more accurate and contextually aware
- Patented sync engine (AirSync) reduces token consumption and cost (20× cheaper than self-built MCP)
- Unified platform that replaces dozens of point solutions for support, search, and automation

## Strategic Focus
- Scaling the “Team Intelligence” vision – embedding AI as a teammate rather than a tool
- Expanding vertical coverage (support, service desk, sales) and global enterprise adoption
- Product-led growth with self-serve connectors and marketplace integrations

## Why Work Here
- **Culture**: Product-led revolution with a strong emphasis on building and learning; ongoing development programs including partnerships with leading universities.
- **Work Policy**: Hybrid – flexibility to work from any of the 8 global offices (Palo Alto, Austin, Buenos Aires, London, Ljubljana, Mumbai, Bengaluru, Chennai, Delhi NCR, Singapore, Japan) or from home.
- **Perks**: Career growth opportunities in a fast-moving AI startup; teams work on cutting-edge AI agent infrastructure.
- **Engineering Culture**: Deep passion for building; roles span Applied AI, Forward Deployed Engineering, Cloud Infrastructure, and Product Security.

## Sources
1. [devrev.ai - About](https://devrev.ai/about)
2. [devrev.ai - Homepage](https://devrev.ai/)
3. [devrev.ai - Careers](https://devrev.ai/careers)
4. [linkedin.com - DevRev Company Page](https://www.linkedin.com/company/devrev)
5. [jobsbyculture.com - DevRev Reviews](https://jobsbyculture.com/companies/devrev)

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