--- title: 'AI Phone - AI Systems / Agent Architect at Bjak' canonical: 'https://feeny.ai/job/ai-phone-ai-systems-agent-architect-bjak-taipei-3k7r6kyjgdhy' type: 'job' last_seen: '2026-11-06' --- # AI Phone - AI Systems / Agent Architect at Bjak - **Company:** [Bjak ](https://feeny.ai/companies/bjak) - **Location:** Taipei, Taiwan - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/bjakcareer/2d76cbd9-53a5-4de9-af13-8fbc80a39295 ## Job description ## About We are reimagining the phone. AI phones need to be proactive, intuitive, intelligent and low cost. This is a mission critical for rest of the world to adopt intelligence. There are over 5 billion people using everyday applications such as email, messaging, notes, tasks, and calendars, yet most are not AI-native. Our mission is to build proactive applications and devices that bring intelligence into daily conversations, coordination and workflows, with minimal prompting. Focus: Agent runtime, context, memory, orchestration and overall AI system architecture. ## Responsibilities - Define the overall AI architecture for the phone. - Design how AI agents interact with the OS and applications. - Define agent runtime and orchestration architecture. - Design context and memory systems that allow AI to understand user activities, preferences and ongoing tasks. - Define how agents execute multi-step workflows across different applications. - Design long-running task execution, state management and recovery mechanisms. - Define model routing between on-device and cloud models. - Evaluate the feasibility of running different AI capabilities locally versus remotely. - Work with Android engineers to define the interfaces required for system-level AI execution. - Establish reliability, observability and evaluation standards. ## Requirements - Strong backend and distributed systems engineering experience. - Experience building production AI agent systems or complex orchestration systems. - Strong understanding of LLMs, tool calling, structured outputs and agent execution. - Experience with stateful workflows and multi-step task execution. - Experience with context engineering, retrieval and memory systems. - Strong system design and architecture skills. - Ability to work across backend, AI and platform engineering. ## Nice to have - Experience building AI assistants or agent platforms. - Experience with long-running autonomous workflows. - Experience with model routing and inference optimization. - Experience with on-device AI or hybrid local/cloud architectures. - Experience with permission-aware tool execution and agent security. ## About Bjak ## Company Overview - **One-liner**: Bjak is Southeast Asia’s leading digital insurance platform, enabling users to compare, purchase, and manage insurance policies and automotive services through a single, AI-powered interface. - **Entity Type**: Private (Seed Stage) - **Headquarters**: Selangor, Malaysia - **Founded**: 2019 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Insurtech / Financial Services (with a growing automotive service vertical) - **Target customers**: B2C (individuals seeking insurance and car repairs), B2B (partnerships with 16 insurers and workshop networks) - **Mission**: “To develop technology‑based solutions to improve financial inclusion.” ## Products & Services - **Insurance Platform (SaaS / Marketplace)**: Compare quotes from 16 insurers, purchase policies, manage claims, and access 24/7 VIP support. Supported by an AI agent. - **Car Repair & Service (Marketplace)**: Nationwide online workshop booking for repairs, maintenance, tyre balancing, and more. Includes pay‑later options (installments from RM10/month). - **Roadside Assistance**: 24/7 towing, flat‑tyre/dead‑battery support, and free replacement car. - **Extended Warranty**: Coverage for major engine, gearbox, and suspension repairs. - **Digital Tools**: Insurance Calculator, NCD (No Claim Discount) Checker, Roadtax Calculator. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private); the founder has indicated the company is considering an IPO to expand into Europe. - **Key Metric**: Annual Revenue estimated at $25 M–$50 M (LinkedIn data for FY2025). Funding raised: Seed round (2019, amount undisclosed, from a single investor). - **Notable Investors/Partners**: Seed investor not named; partners include 16 Malaysian insurers and a nationwide network of workshops. - **Growth Signals**: 8 M+ users across Southeast Asia; 32.2% YoY headcount growth (100 employees); 356 open positions (up 278.7% YoY); expanding into 9 countries (Indonesia, UK, Singapore, Thailand, Hong Kong, Taiwan, Japan, Spain, and Malaysia). ## Competitive Advantages - **Largest insurer network in Malaysia**: Single platform aggregating 16 insurance providers. - **Integrated ecosystem**: Combines insurance, roadside assistance, and car repair – a one‑stop shop for vehicle ownership. - **AI & automation**: Uses AI agents to simplify policy selection and claims processes. - **Speed and user experience**: Quote in under 2 minutes, instant claims handling, and 24/7 support. ## Strategic Focus - **Geographic expansion**: Entering European markets, with an IPO under consideration. - **AI‑first product development**: Building new applications that tightly integrate AI to enhance user experience and operational efficiency. - **Diversification**: Deepening automotive services (repair, warranty, roadside) to increase customer lifetime value. - **Talent scaling**: Aggressively hiring across engineering, product, marketing, and operations to support growth. ## Why Work Here - **Culture**: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed. - **Work Environment**: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally. - **Engineering Focus**: Lean, autonomous teams that prioritise product excellence and swift delivery. - **Career Growth**: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement. - **Note on Employer Rating**: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews. ## Sources 1. [bjak.my](https://bjak.my/en) – Official website (product overview, mission) 2. [bjak.my/en/career](https://bjak.my/en/career) – Career page (culture, values) 3. [jobs.ashbyhq.com/bjakcareer](https://jobs.ashbyhq.com/bjakcareer) – Active job listings and team descriptions 4. [linkedin.com/company/bjak](https://my.linkedin.com/company/bjak) – LinkedIn company profile (employees, revenue, headcount growth, news) ## Other roles at Bjak - [Head of Business Development](https://feeny.ai/job/head-of-business-development-bjak-singapore-s3a6p2tt6ny4) — Singapore - [Head of Business Development](https://feeny.ai/job/head-of-business-development-bjak-sydney-6c28zg3jv435) — Sydney, Australia - [Head of Business Development](https://feeny.ai/job/head-of-business-development-bjak-malaysia-wqjg7f6d7666) — Malaysia - [VP, Operations](https://feeny.ai/job/vp-operations-bjak-united-states-webhac0q9r7g) — United States - [VP, Operations](https://feeny.ai/job/vp-operations-bjak-china-eckefhmn5dgt) — China - [Chief of Staff](https://feeny.ai/job/chief-of-staff-bjak-hong-kong-cmsny6jkcprt) — Hong Kong - [VP, Strategy](https://feeny.ai/job/vp-strategy-bjak-hong-kong-j4n96mt4bm67) — Hong Kong - [Chief of Staff](https://feeny.ai/job/chief-of-staff-bjak-united-kingdom-7sjss9m28g8z) — United Kingdom - [Chief of Staff](https://feeny.ai/job/chief-of-staff-bjak-united-states-hvg4m1vscz5x) — United States - [Chief of Staff](https://feeny.ai/job/chief-of-staff-bjak-china-85ddgh5nhddf) — China