---
title: 'AI Prompt Engineer at Authenticx'
canonical: 'https://feeny.ai/job/ai-prompt-engineer-authenticx-indianapolis-m9wrq737pjfy'
type: 'job'
last_seen: '2026-11-03'
---

# AI Prompt Engineer at Authenticx

- **Company:** Authenticx
- **Location:** Indianapolis, IN
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/authenticx/jobs/4455836009

## Job description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

- A culture based on our core values of Authenticity, Courage and Having Fun
- A collaborative environment that supports your personal and professional development
- Hybrid working flexibility
- Free health insurance options
- Comprehensive benefits - medical, vision, dental, life, and disability insurance
- HSA and FSA plans
- 401(K)
- Unlimited vacation time
- Generous paid holidays, sick leave, and parental leave
- Perks at Work membership for discounts on shopping, travel and much more

Position Summary

The AI Prompt Engineer will lead the design, development, and optimization of large language model (LLM) prompts used for scalable conversation scoring at Authenticx. This role is critical in translating objective scoring rubrics into reusable, testable prompt logic that supports our enterprise healthcare clients. The engineer will collaborate across teams including engineering, implementation, product, and data labeling to deliver reliable and high-quality prompt workflows. This is a hands-on role suited for someone who thrives in an experimental, iterative environment and has an interest in scaling natural language solutions.

## Key Responsibilities

- Design and implement sophisticated LLM prompts aligned to internal scoring rubrics and customer-specific needs.
- Conduct prompt testing and evaluation using labeled datasets to ensure performance accuracy.
- Collaborate with engineering to improve tooling and infrastructure for managing LLM scoring workflows.
- Maintain a centralized prompt library to ensure reuse and standardization across use cases.
- Document prompt strategies, testing approaches, and outcomes for internal learning.
- Identify and resolve inefficiencies in the prompt development and deployment process.
- Partner with product and data labeling teams to improve the quality and consistency of scoring outputs.

Required Qualifications

- Strong understanding of LLMs, NLP systems, and prompt engineering concepts.
- Ability to structure and document complex logic in a scalable and repeatable manner.
- Demonstrated ability to collaborate effectively with both technical and non-technical teams.
- Analytical mindset with an interest in experimentation, iteration, and data-driven decision-making.

## Preferred Qualifications

- Experience in structured data labeling or QA workflows.
- Familiarity with tools like LangChain, OpenAI/GPT APIs, or vector databases.
- Background in linguistics, cognitive science, or HCI.
- Proficiency in Python or scripting tools for evaluation or automation.

Additional Information

- May include occasional travel for team meetings or planning sessions
- Must be authorized to work in the U.S. without current or future visa sponsorship.
- This role will be hybrid based out of our Indianapolis office,

## About Authenticx

## Company Overview
- **One-liner**: Authenticx is a system-critical conversation intelligence platform for enterprise healthcare organizations that analyzes millions of customer interactions to surface friction points and improve patient, member, and business outcomes.
- **Entity Type**: Private (scale-up; no disclosed funding rounds)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 2018
- **Founders**: Amy Brown (CEO)

## Core Business
- **Primary industry/industries**: Healthcare technology (conversational intelligence, AI, customer experience)
- **Target customers**: Enterprise healthcare organizations – payers (insurance), providers (hospitals), and life sciences (pharmaceuticals); B2B
- **Mission or purpose statement**: To bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes by removing systemic barriers.

## Products & Services
- **Authenticx Conversation Intelligence Platform**: An AI-powered SaaS platform trained exclusively on healthcare data. It identifies critical friction points (“Eddies”) in customer interactions – experience, compliance, and business issues – and provides auto-generated insights, dashboards, audio montages, and patient safety signal detection. Purpose-built for healthcare leaders to understand root causes of customer challenges and drive operational improvements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total headcount > 125 team members (as of 2025/2026); annual revenue not disclosed
- **Notable Investors/Partners**: Not disclosed in available sources; company is self-described as a growing, fast-paced scale-up with a focus on enterprise healthcare clients
- **Growth Signals**: Over 125 employees with ~70% based in Greater Indianapolis and ~30% remote across the US; recognized by Powderkeg, Techpoint, Indianapolis Business Journal (IBJ), and Inc. for growth and culture; growing workforce actively hiring across client success, sales, and engineering roles

## Competitive Advantages
- **Healthcare-exclusive AI**: All AI models are trained specifically on healthcare-labeled data, enabling trusted analysis of industry-specific conversations.
- **Onshore, in-house team**: Dedicated technical help desk and insights analysts provide direct support, avoiding offshore outsourcing.
- **Deep domain expertise**: Founded by a healthcare veteran (Amy Brown) with a mission rooted in patient advocacy; team includes experts in healthcare operations, compliance, and CX.
- **End-to-end insight delivery**: From automated signal detection to human-led analysis and coaching, Authenticx offers both technology and human expertise.

## Strategic Focus
- **Current priorities**: Scaling the platform to serve more enterprise healthcare clients, expanding AI capabilities for patient safety, operational efficiency, and journey mapping. Continued investment in hiring and employee development to support rapid growth.
- **Direction**: Deepening integration with healthcare workflows, increasing the use of AI to uncover systemic friction, and becoming the standard for healthcare conversation intelligence.

## Why Work Here
- **Culture highlights**: Emphasizes authenticity, courage, and teamwork. Employee Resource Groups, all-company events (Summer Celebration, Gratitude Event), community service (partnership with United Way of Central Indiana, donations to Athlead Indy and Girls STEM Institute).
- **Remote/hybrid policy**: Hybrid model – Indiana-based team members work on-site routinely or as needed; remote employees outside Indiana travel to office a few times per year. Work schedules flexible by role and team.
- **Notable perks & benefits**:
  - Flexible PTO (unlimited vacation)
  - No-cost medical insurance plans available
  - 12 weeks paid parental leave
  - Employer-paid life insurance (up to $50K) and disability insurance
  - 401(k) with discretionary employer match
  - Employee Assistance Program (EAP) covering mental health, legal, financial services
  - Executive coaching for managers and above
  - Perks at Work – discounts and professional development
  - Orientation cohort with “Big Buddy” program
  - 9+ holidays plus extra week off at year-end
- **Engineering culture**: Data science and engineering teams involved in hands-on assessment during hiring; emphasis on collaboration and innovation; strong local tech community ties (TechPoint, #IndyTechGives).

## Sources
1. [Authenticx Website](https://authenticx.com/)
2. [About Authenticx – Story](https://authenticx.com/story)
3. [Careers at Authenticx](https://authenticx.com/careers)
4. [Culture at Authenticx](https://authenticx.com/culture/)
5. [Authenticx Jobs on Greenhouse](https://job-boards.greenhouse.io/authenticx)

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