---
title: 'AI Quality Assurance Program Manager at Tripadvisor'
canonical: 'https://feeny.ai/job/ai-quality-assurance-program-manager-tripadvisor-london-8632v2xyt1vw'
type: 'job'
last_seen: '2026-09-07'
---

# AI Quality Assurance Program Manager at Tripadvisor

- **Company:** Tripadvisor
- **Location:** London, United Kingdom
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/tripadvisor/jobs/8170897

## Job description

AI Quality Assurance Program Manager I Tripadvisor

## About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The AI Quality Assurance Program Manager ensures that all artificial intelligence systems across Tripadvisor’s Travel Experiences execute reliably, accurately, and aligned with business goals. Positioning yourself at the intersection of AI performance, traveler satisfaction, and product development, you will establish testing frameworks, audit AI outputs, and turn quality findings into actionable operational insights. You will drive performance tracking, unblock cross-functional teams, and regularly report AI accuracy, success metrics, and enhancement roadmaps to executive leadership.

Job Location: Hybrid

This role is a hybrid position that requires 2/3 days per week/month in our London Office.

## Key Responsibilities

- Define the AI-Era Quality Strategy: Establish the end-to-end quality framework across human agents and AI agents, evolving QA from traditional sample-based auditing toward continuous, AI-enabled quality management.

- Establish AI Quality & Testing Frameworks: Design and maintain comprehensive evaluation benchmarks, testing protocols, and human-in-the-loop (HITL) workflows to verify AI agents, support bots, and recommendation engines operate as intended.

- Audit AI Outputs & Traveler Interactions: Continuously evaluate AI-generated outputs (e.g., automated support chats, tour recommendation accuracy, and booking updates) for intent fulfillment, safety, tone, and hallucination prevention.

- Drive Business Updates & Insights: Deliver executive-ready reporting that translates complex QA evaluation data, model accuracy rates, and error trends into strategic recommendations for business leaders.

- Lead Cross-Functional AI Improvements: Partner closely with Data Science, AI Engineering, Product, and CX teams to turn QA findings into prompt refinements, model fine-tuning, and updated knowledge base inputs.

- Maintain Release Momentum: Track project timelines for new AI deployments, manage QA regression testing schedules, and hold technical teams accountable to quality standards before full traveler rollout.

## Qualifications

- Experience: 4–6 years in technical program management, QA management, or AI/ML product operations focused on system reliability and evaluation.

- AI Evaluation Expertise: Strong operational knowledge of AI/LLM testing methodologies, prompt evaluation, intent recognition accuracy, and AI safety guardrails.

- Data-Driven Insight Delivery: Proven ability to analyze AI logs, leverage analytics tools, and turn quality metrics into clear, executive-ready presentations and dashboards.

- Cross-Functional Collaboration: Exceptional track record of bridging technical AI engineering teams with business stakeholders and front-line traveler support operations.

- Domain Empathy: Deep interest in online travel, traveler behavior, and maintaining high trust across consumer-facing AI interactions.

## Preferred Qualifications

- Hands-on experience with modern LLM evaluation tools, annotation platforms, or customer service AI tools (e.g., Zendesk AI, Intercom, Salesforce).

- Background in travel tech, e-commerce marketplaces, or fast-scaling consumer platforms.

## What We Offer

- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

## #LI-WR1

## About Tripadvisor

## Company Overview
- **One-liner**: Tripadvisor is the world's largest travel guidance platform, helping hundreds of millions of travelers each month plan, book, and share experiences using over a billion reviews and opinions.
- **Entity Type**: Public (NASDAQ: TRIP)
- **Headquarters**: Needham, Massachusetts, United States
- **Founded**: Not publicly available in provided sources (commonly known as 2000, but not cited)
- **Founders**: Not publicly available in provided sources (commonly known as Stephen Kaufer, but not cited)

## Core Business
- **Primary Industry**: Travel technology / Software development
- **Target Customers**: B2C (travelers seeking reviews, booking, and trip planning) and B2B (hotels, restaurants, attractions, and experience providers)
- **Mission Statement**: “To bring people, passions, and places together and make everyone a better traveler.” [careers.tripadvisor.com](https://careers.tripadvisor.com/)

## Products & Services
- **Tripadvisor.com / App**: The core platform offering reviews, ratings, and booking for accommodations, restaurants, and attractions.
- **Viator**: Marketplace for bookable tours, activities, and experiences.
- **TheFork**: Restaurant reservation platform (primarily in Europe).
- **Cruise Critic**: Cruise reviews and information.
- **FlipKey / Holiday Lettings**: Vacation rental listing platforms.
- **SeatGuru**: Airline seat maps and in-flight amenity information.
- **SinglePlatform**: Digital menu and local business listing management.
- **Bokun**: Booking and inventory management software for tour operators.

## Market Standing
- **Valuation / Market Cap**: $3.5 billion (as of search date) [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Key Metric**: Annual Revenue of $1.9 billion (most recent reported) [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Notable Investors / Partners**: Publicly traded; parent company is Liberty TripAdvisor Holdings Inc. [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Growth Signals**: Serves 400M+ monthly users; over 1 billion reviews and contributions; operates in 43 markets and 22 languages; recent acquisition of Liberty TripAdvisor Holdings (2025) for $437M; headcount of 1,816 (‑1.7% YoY) [linkedin.com](https://www.linkedin.com/company/tripadvisor) [tripadvisor.com](https://www.tripadvisor.com/)

## Competitive Advantages
- **Massive User-Generated Content**: Over 1 billion reviews and opinions across nearly 8 million businesses create a strong network effect.
- **Global Brand Recognition**: One of the most recognized travel brands worldwide, with presence in 75 countries.
- **Diverse Product Portfolio**: From reviews to booking to restaurant reservations (TheFork) and experiences (Viator), covering the full travel journey.
- **Data Moat**: Decades of traveler behavior data enable personalization and AI-driven recommendations.

## Strategic Focus
- **Next Chapter in Travel**: CEO Matt (last name not provided) emphasizes “writing the next chapter” and supporting small businesses. [careers.tripadvisor.com](https://careers.tripadvisor.com/)
- **AI & Personalization**: Recent departures of AI leadership suggest ongoing transformation; job postings include senior engineering and product roles focused on data and AI.
- **Hybrid Work & Global Talent**: Activity-based working model encourages in-person collaboration while supporting remote flexibility across offices in the Americas, EMEA, and APAC.

## Why Work Here
- **Culture & Values**: Described as “fueled by curiosity, flexibility, and collaboration” with a shared love of travel. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)
- **Work Model**: Activity-based working (hybrid) – some roles optimized for office, others for home; all full-time employees expected to spend some in-person time.
- **Benefits**: Full medical premium coverage for employee-only plans (some options), dental, vision, Employee Assistance Program (EAP), free Calm subscription, virtual babysitting/wellness support via SitterStream. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)
- **Career Development**: Award‑winning development program focused on growing yourself, others, and the business; live and on‑demand learning experiences. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)
- **Diversity & Inclusion**: Employee Resource Groups (ERGs) for underrepresented communities; recognized as a leader in LGBTQ+ Workplace Inclusion (2026). [careers.tripadvisor.com](https://careers.tripadvisor.com/)
- **Employee Ratings**: 3.6/5.0 on LinkedIn (1,668 reviews); Work‑Life 4.2, Compensation 3.9, Culture 3.9. [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Global Offices**: Major hubs in Needham (MA), New York, London, Oxford, Paris, Sydney, Tokyo, Singapore, and many more. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)

## Sources
1. [careers.tripadvisor.com](https://careers.tripadvisor.com/) – Official careers page, mission, benefits, culture
2. [careers.tripadvisor.com/life-at-tripadvisor](https://careers.tripadvisor.com/life-at-tripadvisor) – Life at Tripadvisor, benefits, offices, ERGs
3. [linkedin.com/company/tripadvisor](https://www.linkedin.com/company/tripadvisor) – Company overview, financials, headcount, recent departures, acquisitions
4. [tripadvisor.com](https://www.tripadvisor.com/) – Core platform, reviews count, user base

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