---
title: 'AI Quality Governance Engineer (QGE)  M/F at WorkWave'
canonical: 'https://feeny.ai/job/ai-quality-governance-engineer-qge-m-f-workwave-verona-72920syzsw9b'
type: 'job'
last_seen: '2026-11-11'
---

# AI Quality Governance Engineer (QGE)  M/F at WorkWave

- **Company:** WorkWave
- **Location:** Verona, Italy
- **Compensation:** €38k–€48k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.lever.co/workwave/cf36f8b4-4b6c-4cf1-8543-f119217e71ce

## Job description

WorkWave is a leading provider of cloud-based software that supports every stage of a service business's life cycle—from lead management and CRM to scheduling, routing, field operations, and payment facilitation. Our core platforms (PestPac, RealGreen, WinTeam, and TimeGate) serve pest control, lawn and landscape, security, and commercial cleaning companies, from multi-billion-dollar enterprises to the smallest upstart seeking an edge

## About the Role

At WorkWave, we treat quality as an engineering discipline, not an inspection checklist. The AI Quality Governance Engineer (QGE) combines technical automation development with high-impact quality governance:

- Engineering: Build scalable automated systems. Write clean test code, set up CI/CD quality gates, and create AI utilities (test skeleton generators, risk-scoring models, auto-triage pipelines).

- Governance: Define "Done" across internal and vendor teams (such as Virtusa), enforce release standards, and track metrics that reflect actual system health (Change Failure Rate, Defect Escape Rate).

- Day-One AI Fluency: AI is integrated directly into daily work. You will use AI pair-programming tools to draft tests and automation scripts, applying engineering judgment to ensure full coverage and edge-case validation.

## Key Responsibilities

- Automation & CI/CD (≈40%): Write and maintain end-to-end and API automation using Playwright, UnifiedDriver, and BDD frameworks. Configure automated gates in GitHub Actions to block regressions without slowing deployment.

- AI Tooling & Innovation (≈40%): Pair with AI assistants (Claude, GitHub Copilot) to draft test suites, design reusable prompt templates, and build internal tools like the Quality Radar risk-prediction model.

- Governance & Standards (≈20%): Define quality gates across SDLC checkpoints, audit contractor deliverables, monitor DORA metrics, and partner with Engineering Managers during sprint planning to address testability gaps.

Contract Type: Full-time, Permanent (Contratto a Tempo Indeterminato)

Level / Inquadramento: Mid-Level Livello B2  (CCNL Metalmeccanico PMI Confimi agreement)

Department: Quality Engineering Center of Excellence (COE)

Reports To: Director of Quality / Functional QA Manager

Candidate Profile

Technical & AI Skills (Must Have)

- 3+ years in software quality engineering with a focus on automation.

- Working proficiency in at least one modern language: TypeScript/JavaScript, C#, Python, or Java (.NET/C# or TypeScript preferred).

- Hands-on experience with modern test frameworks (Playwright, Selenium, or RestAssured for APIs).

- Experience reading and configuring GitHub Actions YAML workflows.

- AI-First Mindset: Daily experience using tools like Claude or GitHub Copilot to accelerate test writing, with the critical judgment to detect thin coverage or hallucinations before committing to source control.

- Working knowledge of DORA quality metrics (Change Failure Rate, MTTR, Escape Rate).

## Nice to Have

- ISTQB certification (CT-AI or CT-TAE).

- Experience establishing quality gates for offshore/outsourced technical partners.

- Familiarity with SaaS enterprise software (e.g., field service management, ERP, scheduling).

- Professional working proficiency in English (for global technical architecture); Italian language skills for local Verona hub collaboration.

## Equal Opportunity & Non-Discrimination Statement

WorkWave is an equal opportunity employer and evaluates applications without discrimination, in compliance with Italian law (Legislative Decrees 198/2006, 215/2003 and 216/2003). Targeted Placement Priority (Legge 68/1999) Applications from candidates registered in the ‘collocamento mirato’ lists (Italian Law 68/1999) are welcome and will be given priority, all other requirements being equal. (M/F) Candidate Privacy Notice (GDPR & D.Lgs. 196/2003) Candidates are invited to read the Privacy Policy pursuant to Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003 (as amended by D.Lgs. 101/2018). Categories of Data & Protected Categories (Italian Law 68/1999):  We process contact details, work history, education, qualifications, and any information provided in your CV and recruitment correspondence. We do not solicit special-category (sensitive) data, except where strictly necessary to confirm eligibility for Protected Categories under Italian Law 12 March 1999, no. 68 (targeted disability and quota hiring) or to provide reasonable accommodations during interviews. Access control: Documentation concerning Law 68/1999 is accessible solely to authorized HR/compliance personnel and is kept segregated from technical interviewers and hiring managers. Data is handled by authorized internal personnel and third-party recruitment/ATS vendors appointed as Data Processors (Art. 28 GDPR). Any data transfers outside the European Economic Area (EEA) rely on valid transfer mechanisms under Chapter V of the GDPR (e.g., EU Adequacy Decisions or EU Standard Contractual Clauses). https://www.workwave.com/privacy-policy

## About WorkWave

## Company Overview
- **One-liner**: WorkWave provides field service management software, AI-driven operational tools, and fintech solutions for service businesses like pest control, lawn care, landscaping, HVAC, plumbing, cleaning, and security guarding.
- **Entity Type**: Private
- **Headquarters**: Holmdel, New Jersey, USA (with offices in the United Kingdom, Italy, and Australia)
- **Founded**: 1984
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Field Service Management (FSM) software, SaaS, and embedded fintech for field service verticals
- **Target customers**: B2B, SMB to Enterprise — companies with mobile service teams (pest control, lawn care, landscaping, HVAC, plumbing, cleaning, delivery management, logistics & distribution)
- **Mission or purpose statement**: "To empower the unsung heroes of our communities — the service professionals who keep the world safe, clean, and beautiful, one job at a time" through innovative software and fintech solutions [workwave.com](https://www.workwave.com/company)

## Products & Services
- **CRM & ERP Software**: Core business management platform for field service operations
- **Field Service Management Software**: End-to-end scheduling, dispatch, and job management
- **Routing & Scheduling**: Route optimization and mobile operations tools
- **Mobile Operations**: Mobile-first tools for field technicians
- **Billing & Payments**: Integrated fintech offerings for invoicing, payments, and financial workflows
- **Financial Services**: Embedded fintech services for service businesses
- **Data Insights & Analytics (Wavelytics™)**: Announced February 2025, delivering data-driven insights to optimize business growth and profitability [workwave.com](https://www.workwave.com/company)
- **AI Technology**: AI-driven operational tools embedded across the platform
- **Timekeeping & Payroll**: Workforce management capabilities
- **Sales & Services**: Marketing, sales, and lead generation services for service companies

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of **$404M** (per LinkedIn company data); Total funding of **$8.3M** across 5 prior funding rounds [linkedin.com](https://www.linkedin.com/company/workwave)
- **Customers**: 8,000+ companies served; 350k+ (careers page) / 375k+ (company page) service professionals using the platforms; 20+ products and services [workwave.com](https://www.workwave.com/careers)
- **Notable Investors/Partners**: Specific investor names are not publicly listed in recent sources; partnership with the Science Based Targets initiative (SBTi) for emissions reduction
- **Growth Signals**:
  - Launched **Wavelytics™** analytics product (February 2025)
  - Appointed **Robbie Hobbs as Chief Product Officer** (February 2025) [workwave.com](https://www.workwave.com/company)
  - 40+ years serving the field service industry
  - Global footprint across 7+ countries (careers page) — LinkedIn data reports presence in 12 countries including USA, UK, Italy, Sri Lanka, and Australia

## Competitive Advantages
- **40+ years of deep vertical expertise** across cleaning/janitorial, lawn care, pest control, and security guarding, enabling tailored features for each vertical [workwave.com](https://www.workwave.com/company)
- **Integrated fintech + software stack**: Combines operational software with payments, billing, and financial services — creating a more complete platform
- **AI and data-driven innovation**: Invests in AI operational tools and analytics to help service companies stay ahead
- **Scale and network effects**: 8,000+ companies and 375k+ users create a substantial ecosystem and industry data advantage

## Strategic Focus
- **AI-driven operational tools** and **data-driven insights** (via Wavelytics™) to help service professionals improve profitability
- **Expanding fintech offerings** — payments, billing, and financial services as a growth layer on top of core software
- **Sustainability commitments**: Committed to reducing absolute Scope 1 GHG emissions 42% by 2030 and Scope 3 emissions 25% within the same timeframe, from a 2022 base year, in partnership with SBTi [workwave.com](https://www.workwave.com/company)
- **Product leadership**: Bringing on senior product leadership (CPO Robbie Hobbs) to accelerate platform innovation

## Why Work Here
- **Remote-first Global Work Community**: Described as a "global company with a startup feel, where your ideas matter and your growth is a priority" [workwave.com](https://www.workwave.com/careers)
- **Work model**: Remote-first, with regional offices where in-person team meetings may occur
- **Benefits**: 8 paid holidays, comprehensive medical, dental, and vision packages
- **Culture**: Emphasizes diversity, inclusion, and shared core values; equal-opportunity employer that explicitly encourages applicants who don't meet every qualification to apply
- **Interview process**: Transparent multi-stage process — recruiter call → virtual interview with hiring manager → meet the team → personality assessment; recruiters only use @workwave.com email addresses, and the company warns against scams
- **Scale**: 900 employees across 7 countries (per careers page, though LinkedIn reports 374 employees; conflicting figures likely reflect different counting methods, e.g., LinkedIn may only capture a subset of total headcount)

## Sources
1. [workwave.com - Careers](https://www.workwave.com/careers)
2. [workwave.com - Our Company](https://www.workwave.com/company)
3. [workwave.com - Homepage](https://www.workwave.com/)
4. [jobs.lever.co - WorkWave](https://jobs.lever.co/workwave)
5. [linkedin.com - WorkWave](https://www.linkedin.com/company/workwave)

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