---
title: 'AI Software Engineer at Practice By Numbers'
canonical: 'https://feeny.ai/job/ai-software-engineer-practice-by-numbers-gurugram-haryana-q36f1xvssq0b'
type: 'job'
last_seen: '2026-09-09'
---

# AI Software Engineer at Practice By Numbers

- **Company:** Practice By Numbers
- **Location:** Gurugram Haryana, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/practice-by-numbers/am9icG9zdDqYhlFaoIsjN5V-RKX6K9B3

## Job description

AI Software Engineer

Practice by Numbers (PBN) | Gurugram, India S cope: AI / Conversational Products & Backend Services

## About Practice by Numbers

Practice by Numbers is a dental practice management SaaS platform serving over 1,500 practices across North America — practice management software, VOIP, payment processing, and analytics. We are now expanding into AI-powered automation, building conversational AI products that change how practices interact with their patients.

## About the Role

We’re looking for a Software Engineer with strong, hands-on experience in both backend product engineering and modern AI systems. The ideal candidate can design and build reliable, production-grade services while also developing, integrating, and deploying AI-powered capabilities. As this is a single opening on a small team, we need someone who can take end-to-end ownership across both areas and contribute independently throughout the product development lifecycle.

You'll work on our AI Receptionist — a multi-channel conversational AI (voice, SMS, web chat) for dental practices — and the backend services, APIs, and integrations behind it. Hands-on IC role: you own features end to end, including their production behaviour. Real patient-facing traffic under HIPAA constraints, where correctness and latency both matter.

Reports to: Lead Engineer — AI Location: Gurugram, India — this role is open in Gurugram only Work Mode: In-office Working Hours: Primarily IST (10 AM – 5 PM), with some evening overlap with US teams (until 9–11 PM IST) as needed

## What You'll Do

Backend ● Build and maintain backend services and RESTful APIs in Python (FastAPI / Django) ● Design schemas and write efficient PostgreSQL queries; use Redis for caching and session state ● Work with async and event-driven patterns — queues, webhooks, WebSockets, background workers ● Own the operational side: logging, metrics, alerting, debugging production issues ● Write unit and integration tests for the business logic you ship

## AI & LLM

● Build and iterate on LLM-driven conversation flows: tool calling, multi-turn state, context handling ● Write and refine prompts for specific use cases, and measure the impact of changes ● Build guardrails for patient-facing interactions — no medical advice, no unverified data disclosure ● Work with RAG and knowledge-base retrieval for practice-specific questions ● Contribute to evaluation and regression testing so AI quality doesn't drift between releases ● Balance response quality, latency, and cost across LLM and voice vendors

Integrations & Data ● Integrate with practice management systems (Dentrix, Open Dental, Eaglesoft) and internal PBN APIs ● Implement secure auth flows, including OTP-based patient verification ● Follow HIPAA-compliant practices across data handling, logging, and storage Collaboration ● Work with Product Management to turn requirements into working software, surfacing edge cases early ● Participate in sprint planning, standups, code reviews, and product reviews ● Document what you build; collaborate across time zones with US-based stakeholders

Required Qualifications

## Experience

● 2–6 years of professional software development experience ● Hands-on experience building backend services and APIs that ran in production ● Practical experience with LLM-based applications (GPT-4/4o, Claude, or similar) — prompt design, tool calling, handling model output in real systems. Substantial personal or open-source work counts; tutorial-level does not. ● Experience debugging and improving a system after it shipped

Technical Skills ● Strong Python — our primary language across AI and backend ● APIs: RESTful services, webhooks, third-party integrations; FastAPI or Django preferred ● Databases: PostgreSQL — schema design, indexing, query performance; Redis or similar ● Async Python (asyncio) and event-driven architectures ● Cloud: working knowledge of AWS (or GCP/Azure) — compute, storage, managed DBs, queues ● Version control, code review, and CI/CD as normal parts of your workflow

AI Domain Understanding ● Clear view of what LLMs can and cannot do reliably, and how that shapes product design ● Prompt engineering and conversation design for multi-turn interactions ● Familiarity with RAG and agentic patterns — tool use, orchestration ● Some experience evaluating and monitoring LLM systems ● Awareness of token cost and latency trade-offs

Soft Skills ● Comfort with ambiguity — you can make a reasonable call and explain it ● Clear communication with technical and non-technical stakeholders ● Able to drive your own work to completion without close supervision ● Comfortable with a fast pace and evolving requirements ● Willing to work in-office in Gurugram and overlap with US hours when needed

## Preferred Experience & Skills

● Conversational AI — chatbots, voice assistants, or IVR ● Voice/telephony (Twilio, Vonage) or STT/TTS APIs (Deepgram, ElevenLabs, AssemblyAI) ● LLM orchestration frameworks (LangChain, LlamaIndex) — or a considered view on skipping them ● Healthcare / HIPAA compliance knowledge ● Observability tools (Datadog, New Relic, Sentry, Papertrail) ● Celery or similar task queues; AWS SQS or equivalent ● SaaS or B2B product company background; multi-tenant architecture ● Open-source contributions

## About Practice By Numbers

## Company Overview
- **One-liner**: Practice by Numbers is an all-in-one software platform that streamlines dental practice operations, from analytics and patient communication to payments and scheduling.
- **Entity Type**: Private (no disclosed funding rounds – assumed bootstrapped or privately funded)
- **Headquarters**: Redmond, Washington, United States
- **Founded**: 2015
- **Founders**: Dr. Aditi Agarwal, Rohit Garg, Chris Lau

## Core Business
- **Primary industry**: Dental Practice Management Software (HealthTech)
- **Target customers**: Dental practices, groups, and organizations (B2B, primarily SMB and mid-market)
- **Mission statement**: “Transform dental practice management through integrated software solutions that streamline operations, enhance patient experiences, and optimize business performance.”

## Products & Services
- **Practice Relationship Management (PRM) Platform**: A unified suite combining analytics, patient communication, reputation management, online scheduling, online payments, patient forms, insurance verification, and more – all in one system.
- **Analytics & Business Intelligence**: Dashboards and reports that give dental teams insights into practice performance, patient trends, and revenue optimization.
- **VoIP / SIP Backbone**: Integrated phone system for dental practices.
- **AI-Powered Tools**: AI at the core of modern dentistry to simplify operations (e.g., automation, patient engagement).

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Over 5,000 dental professionals trust the platform (2024); 400% growth since the 2022 relaunch.
- **Notable Investors/Partners**: Not disclosed – key partnerships likely include dental industry networks; talent sources include Henry Schein One, Lighthouse 360, etc.
- **Growth Signals**: 70 employees (+9% YoY); active job postings for senior roles (VP Sales, SRE, Product Manager); expanding presence in India and US.

## Competitive Advantages
- **All-in-one integration**: Combines analytics, CRM, payments, scheduling, and phone into a single platform, reducing the need for multiple vendors.
- **Dental-specific focus**: Deep domain expertise from founders (clinical + business + tech) creates a product tailored to dental workflows.
- **AI-first approach**: Infusing AI into core operations to automate and optimize practice management.

## Strategic Focus
- **AI & Automation**: Putting AI at the center of product development to simplify dental practice operations.
- **Platform expansion**: Continuously adding modules (online booking, patient intake, payments) to become the single operating system for dental practices.
- **Scaling team**: Hiring across engineering, product, sales, and customer success to support 400% growth trajectory.

## Why Work Here
- **Culture**: Described as “work hard, play hard” – high energy, collaborative, with genuine friendships and celebrations. Mission-driven environment focused on improving dental care.
- **Work policy**: Hybrid/remote flexibility – Bellevue, WA office; employees work remotely with hybrid options (headquarters in Redmond, also office in Evansville, IN). Remote-friendly.
- **Perks**: Competitive salary, flexible schedule, professional development (training, mentorship), health coverage, wellness perks.
- **Engineering culture**: Building on a modern tech stack (VoIP/SIP, AI, full-stack payments); opportunities to work on complex system challenges in a growing startup.

## Sources
1. [practicenumbers.com/company/job-listings](https://practicenumbers.com/company/job-listings/)
2. [practicenumbers.com/company/careers](https://practicenumbers.com/company/careers/)
3. [practicenumbers.com/company/about-us](https://practicenumbers.com/company/about-us/)
4. [linkedin.com/company/practice-by-numbers](https://linkedin.com/company/practice-by-numbers)
5. [builtin.com/company/practice-by-numbers](https://builtin.com/company/practice-by-numbers)

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