---
title: 'AI Software Engineer at unitQ'
canonical: 'https://feeny.ai/job/ai-software-engineer-unitq-san-francisco-hn8q824zrj0p'
type: 'job'
last_seen: '2026-09-09'
---

# AI Software Engineer at unitQ

- **Company:** unitQ
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-06-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/unitq/3bae348e-dde3-4b26-bd2d-ec0b80cef307

## Job description

## About unitQ

At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.

Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.

## About the Opportunity

We’re looking for an AI Software Engineer to lead features that use AI and conventional methods to intelligently analyze user feedback. You will work closely with fellow engineers and stakeholders to design, build, and monitor robust systems for data ingestion, cleaning, and processing. If you’re passionate about writing clean, testable Python code and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.

Role Responsibilities:

- Develop and maintain AI-driven features and services.
- Design and implement scalable data structures and pipelines.
- Build and own end-to-end Retrieval-Augmented Generation (RAG) pipelines.
- Collaborate closely with cross-functional teams to enhance platform capabilities.

About you:

- Strong familiarity with Large Language Models (LLMs) and their practical applications.
- 5+ years of software engineering experience; Python proficiency strongly preferred.
- Demonstrated enthusiasm for applying AI solutions to complex, real-world problems.
- Practical experience with data modeling and proficiency in SQL.
- Hands-on experience building and managing large-scale data pipelines (10M+ records/day).
- Proven track record of releasing and maintaining production code at scale.
- Bachelor’s or Master’s degree in a technical discipline, or equivalent experience.
- Self-driven with the ability to independently manage tasks and projects.

Nice to have:

- Experience with AI frameworks (e.g., LangGraph, LangChain, or similar).
- Experience deploying containerized services using Docker and cloud platforms (AWS or GCP).
- Interest in analyzing user engagement data and driving insights.
- Experience developing dashboards and data visualizations.

Benefits:

- Flexible/unlimited vacation
- Comprehensive medical, dental, and vision
- 401(k) plan
- Life insurance and FSA plans
- Stock options
- Equinox gym membership or wellness stipend

At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.

## About unitQ

## Company Overview
- **One-liner**: unitQ is the AI quality intelligence platform that unifies every customer signal into one system and connects it to business KPIs so teams know what to prioritize in real time.
- **Entity Type**: Private (Series B; $41M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Christian Wiklund (CEO) & Nik Lindstrom (CTO)

## Core Business
- **Industry**: AI-powered customer experience and quality intelligence
- **Target Customers**: B2B; product, engineering, customer experience, and leadership teams at digital-first companies
- **Mission**: Close the gap between what customers experience and what companies know about it

## Products & Services
- **monitorQ**: AI-driven customer intelligence that transforms feedback from every channel into real-time insights
- **metricQ**: Connects customer signals to business outcomes (revenue, retention, engagement) and ranks opportunities by actual impact
- **competeQ**: Competitive intelligence – analyzes public competitor feedback across app stores, reviews, and social to benchmark quality
- **supportQ**: Automated QA for support conversations – scores every agent and bot interaction, surfacing coaching opportunities and compliance risks
- **interviewQ**: AI-moderated customer research interviews at scale to replace slow manual research with continuous structured feedback
- **socialQ**: Social engagement monitoring and AI replies to protect brand reputation and guide engagement

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue $7M (latest estimate); total funding $41M (Series A led by Gradient Ventures $11M in 2020, Series B led by Accel $30M in 2021, venture round from Zendesk Ventures in 2024)
- **Notable Customers/Trusted By**: Pinterest, Adobe, PayPal, Bumble
- **Growth Signals**: Headcount ~48 employees across 5 countries (US, Philippines, Bulgaria, Germany, UK); LinkedIn followers 5,521 (+10.8% YoY); integrates with 100+ feedback channels (Zendesk, Salesforce, app stores, social platforms, Slack)

## Competitive Advantages
- Single source of truth for quality across every touchpoint (support, reviews, social, interviews) – no silos
- AI agents that categorize and prioritize every customer signal in real time and tie them directly to business KPIs
- Six purpose-built products in one platform covering intelligence, QA, competitive analysis, and social engagement
- Highest commitment to trust, safety, security, and compliance

## Strategic Focus
- Continue building AI-first products to detect issues the moment they emerge and connect them to business outcomes
- Expand integrations and scale AI-driven customer research to replace slow manual processes
- Enable product, engineering, CX, and leadership teams to make faster, confident decisions grounded in real-time customer reality

## Why Work Here
- Fast-growing, well-funded startup with competitive compensation, unlimited PTO, great health insurance, and wellness programs
- Emphasis on diverse and inclusive teams – “celebrate different cultures, perspectives, and experiences”
- Hybrid/remote flexibility: HQ in San Francisco (501 2nd Street); roles listed as hybrid Bay Area, on-site SF, and remote (e.g., New York)
- AI-first engineering culture with a focus on solving real customer needs; team passionate about building awesome products
- 4.0/5.0 employer rating on LinkedIn (17 reviews) with strong culture (4.1) and career growth (4.0)

## Sources
1. [unitq.com](https://www.unitq.com/)
2. [unitq.com/about-us](https://www.unitq.com/about-us/)
3. [unitq.com/careers](https://www.unitq.com/careers/)
4. [jobs.lever.co/unitq](https://jobs.lever.co/unitq)
5. [linkedin.com/company/unitq](https://www.linkedin.com/company/unitq)

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