---
title: 'AI Solution Strategist at NICE'
canonical: 'https://feeny.ai/job/ai-solution-strategist-nice-germany-xx9cdwyhxsw6'
type: 'job'
last_seen: '2026-09-15'
---

# AI Solution Strategist at NICE

- **Company:** NICE
- **Location:** Germany
- **Work type:** remote
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-15
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4880371101?gh_jid=4880371101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

- You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
- Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
- The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

- Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
- Convert business requirements into well-designed, high-performing AI agents.
- Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
- Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
- Shape agent behavior through conversational design, product intuition, and performance data.
- Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

- Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
- An MBA or similar experience combining technology and business operations is a notable advantage.
- Proven ability to juggle multiple high-stakes projects at once.
- History of rallying cross-functional teams toward delivery in demanding environments.
- Solid grasp of software development fundamentals, product management, and engineering workflows.
- You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
- Capable of bridging the gap between ambitious product vision and working AI agents.
- Experience with conversational design principles and customer experience strategy.
- Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
- Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.
- Sharp written and verbal communicator.
- Can distill complex technical detail into clear, actionable language for non-technical audiences.
- Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
- Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

- Get deeply involved in building and launching AI agents at the leading edge of the industry.
- Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
- Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
- Gain expertise that's in high demand and short supply across the market.

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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