---
title: 'AI Solutions Manager, Digital Native at Arize AI'
canonical: 'https://feeny.ai/job/ai-solutions-manager-digital-native-arize-ai-san-francisco-j2erk7fgxbpj'
type: 'job'
last_seen: '2026-09-09'
---

# AI Solutions Manager, Digital Native at Arize AI

- **Company:** Arize AI
- **Location:** San Francisco, CA
- **Work type:** remote
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/arizeai/jobs/6030903004

## Job description

## About Arize

AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.

We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like [Booking.com](http://booking.com/), Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

The Opportunity

As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our SMB and Mid-Market customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications. While we are a remote-first company, the nature of this role requires candidates to be based in the San Francisco Bay area.

The Team

Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more.

As an AI Solutions Manager, your work will directly contribute to our customers’ success in deploying impactful AI solutions, ensuring their models achieve measurable business outcomes. We are looking for a fast-paced, client-obsessed candidate with an entrepreneurial mindset to nurture, and grow our SMB and Mid-Market customers. You will be in charge of driving customer adoption and managing customers through their renewal cycles. You’ll accomplish this by running an effective account plan, identifying expansion opportunities with new teams, and ensuring your customers are getting value out of the partnership by running effective workshops and enablement sessions, and working with the Solutions Engineering team on complex implementations. You’ll be involved in exciting and complex customer use cases and leverage your business acumen to navigate the intricacies.

## What You’ll Do

- Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
- Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
- Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
- Run workshops and training sessions with customers during onboarding.
- Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
- Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base.
- Own the full expansion and renewal sales cycle across your book of business.
- Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

## What We’re Looking For

- 2+ years of experience as a Customer Success Manager in SaaS.
- Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders.
- A self-starter and customer-first mindset with the ability to thrive in limited process environments.
- Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
- Strong communication skills for articulating observations and fostering collaboration across teams.
- Proven ability to demo technical products and translate their value into tailored customer solutions.
- A strong team player who values collaboration and collective success.
- Bonus: Familiarity with AI/ML workflows or GenAI technologies.

The estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces. More About Arize

Arize’s mission is to make the world’s AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.

Learn more about what we're doing here:

https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/

https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/

Diversity & Inclusion @ Arize

Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture

- Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
- Culturally conscious events such as LGBTQ trivia during pride month
- We have an active Lady Arizers subgroup

## About Arize AI

## Company Overview
- **One-liner**: Arize AI provides an agent observability, evaluation, and improvement platform that enables AI teams to trace, debug, evaluate, and continuously improve AI agents and applications in production.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Jason Lopatecki (CEO), Aparna Dhinakaran (CPO)

## Core Business
- Primary industry/industries: AI Observability, AI Evaluation, Machine Learning Operations (MLOps), Generative AI Infrastructure
- Target customers: B2B; AI engineering teams building production AI applications, chatbots, RAG systems, copilots, and autonomous agents. Serves both startups and large enterprises.
- Mission or purpose statement: "Make AI work — and work for the people."

## Products & Services
- **[Phoenix (Open Source)](https://arize.com/phoenix/)**: The leading open-source AI observability and evaluation framework. Developers use it to trace AI applications, run evaluations, investigate failures, and improve quality. Built on OpenInference and OpenTelemetry standards. Run locally or self-hosted. Over 5 million downloads per month.
- **[Arize AX](https://arize.com/ax/)**: The managed AI engineering platform built on open standards. Adds managed infrastructure with a proprietary observability datastore (ADB), advanced agent observability, online evals, and continual improvement workflows for production AI systems.
- **[Alyx](https://arize.com/ax/)**: An AI engineering agent that functions like "Cursor or Claude Code, but for AI engineering." It runs evals, debugs issues, and improves agents autonomously based on a given problem.
- **[ADB (Arize DataBase)](https://arize.com/ax/)**: The industry’s fastest and most scaled observability datastore for GenAI traces. Stores in open formats to connect natively to BigQuery, Databricks, or Snowflake via DataFabric. Processes over 1 trillion spans per month.
- **Integrations**: Works with 40+ models, frameworks, and AI tools including OpenAI, Anthropic, Google, Amazon Bedrock, LangGraph, LangChain, LlamaIndex, CrewAI, OpenAI Agents SDK, DSPy, and more.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $131 million across three rounds
- **Annual Revenue**: $13 million (per LinkedIn estimate)
- **Notable Investors/Partners**: TCV (led Series B), Foundation Capital (led Seed Round), and additional undisclosed investors in the Series C round. Partners include major cloud providers (Google Cloud, AWS, Azure) and AI frameworks.
- **Growth Signals**: Headcount grew 56.1% YoY to 149 employees. Operates in 13 countries. Processes over 1 trillion spans and 1 billion evals per month. Open-source Phoenix has over 5 million downloads per month. LinkedIn followers grew 50.4% in the last year to 26,740.

## Competitive Advantages
- **Open-source leadership**: Phoenix is the dominant open-source standard for GenAI observability, built on OpenInference and OpenTelemetry — ensuring no proprietary lock-in and broad community adoption.
- **Comprehensive eval framework**: The market’s most comprehensive evaluation framework, running span, trace, and session evals at scale.
- **Agent-native debugging**: End-to-end workflows designed specifically for debugging coding agents (Cursor, Claude Code, OpenCode, etc.) — a differentiated focus as AI agents become mainstream.
- **Massive scale**: The ADB datastore processes over 1 trillion spans per month, providing a performance moat for enterprise customers.
- **Founding team credibility**: The founders created OpenInference, the leading open standard for GenAI observability.

## Strategic Focus
- **Continual learning loop**: Building the infrastructure for "self-improving agents" — enabling AI systems to learn from production signals and improve autonomously.
- **Agent-native development**: Doubling down on tools and workflows purpose-built for agentic AI systems (coding agents, multi-agent systems).
- **Enterprise scale**: Growing the managed platform (Arize AX) to serve large enterprises with compliance needs (SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR).
- **Global expansion**: Hiring across the US, EMEA, APJ (Singapore, Malaysia, South Korea, Australia/New Zealand), and Latin America (Argentina).

## Why Work Here
- **Culture**: Described as "outsiders and risk-takers" who challenge the status quo. Values include "Bring Solutions" (own problems, fix them), "Do > Say" (execution over meetings), "N+1" (continuous improvement), and being "maniacally empathetic" of users.
- **Remote-first**: Fully remote company with IRL offices in Berkeley and New York. Open roles span the US, EMEA, APJ, and LATAM.
- **Benefits**: Open vacation policy, wellness days, sabbatical leave policy, parental leave at 100% salary, professional development stipend, coworking space allowance, technology/workspace stipend, commuter benefits, generous medical/dental/vision plans, and 401(k) plan.
- **Engineering culture**: "Progress beats process" — emphasis on prototyping over endless debate, shipping over bureaucracy. Engineers are given agency to make a big impact and grow scope of responsibility.
- **Team**: 149 employees across 13 countries. 39 open positions (Engineering, Sales, Solutions Engineering, Product, Security, Marketing).
- **Diversity**: Explicit commitment to recruiting and retaining a diverse workforce, promoting an inclusive environment.

## Sources
1. [arize.com](https://arize.com/)
2. [arize.com/careers](https://arize.com/careers/)
3. [arize.com/about-us](https://arize.com/about-us/)
4. [greenhouse.io](http://job-boards.greenhouse.io/arizeai)
5. [linkedin.com](https://www.linkedin.com/company/arizeai)

## Other roles at Arize AI

- [Education Engineer](https://feeny.ai/job/education-engineer-arize-ai-san-francisco-9zxrkd55xqkq) — San Francisco, CA
- [Documentation Engineer](https://feeny.ai/job/documentation-engineer-arize-ai-san-francisco-hxx4kr0kea9r) — San Francisco, CA
- [Expansion Account Executive  (West)](https://feeny.ai/job/expansion-account-executive-west-arize-ai-remote-msqw837xphab)
- [Talent Community](https://feeny.ai/job/talent-community-arize-ai-remote-j833xwn3sxm5)
- [Enterprise Account Executive, East](https://feeny.ai/job/enterprise-account-executive-east-arize-ai-new-york-jyfy6963d60y) — New York, NY
- [Enterprise Account Executive, EMEA](https://feeny.ai/job/enterprise-account-executive-emea-arize-ai-emea-902b5n34xgrv) — EMEA
- [Forward Deployed AI Engineer, West](https://feeny.ai/job/forward-deployed-ai-engineer-west-arize-ai-san-francisco-jx995yk0wxw2) — San Francisco, CA
- [AI Solutions Manager, East](https://feeny.ai/job/ai-solutions-manager-east-arize-ai-new-york-srq639c59hr8) — New York, NY
- [Enterprise Account Executive, ANZ](https://feeny.ai/job/enterprise-account-executive-anz-arize-ai-australia-new-zealand-h2sxxyg022pw) — Australia / New Zealand
- [Forward Deployed AI Engineer, East](https://feeny.ai/job/forward-deployed-ai-engineer-east-arize-ai-new-york-zgvv3gj4q6qk) — New York, NY