---
title: 'AI Strategist (London) at Edra'
canonical: 'https://feeny.ai/job/ai-strategist-london-edra-london-4rsvh1njqhna'
type: 'job'
last_seen: '2026-09-12'
---

# AI Strategist (London) at Edra

- **Company:** Edra
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/edra/af19c842-f0e8-4947-89dd-1db21fae7b1a

## Job description

## About Edra

Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations. We're a Series A startup, backed by Sequoia and other leading VC firms, led by Co-Founders who created and led Forward Deployed AI Engineering at Palantir, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.

## The Role

AI models are smart enough. What they don't have is an understanding of how a specific company’s business actually runs. The AI Strategist's job is to close that gap for Edra’s customers. You embed with a customer, learn how the work actually happens (not how the org chart says it happens), and find where Edra creates the most value. You scope the deployment, run it, measure it, and bring what you learn back to product and engineering, specific enough that they can build on it. The domain changes from one customer to the next—a service desk, a compliance team, a sales operation, a product org—and the role looks different at every customer deployment. This role is operational and it’s for builders. It is not account management, project management, or consulting. In a single day you might go from working with a customer's raw operational data, to prototyping with customer users, to a product prioritization debate with engineering, and you need to be credible in all three rooms.

## What You'll Do

The work will look different from one customer to the next, but across an engagement it covers most of the following:

- Embed with the team that runs a core part of the customer's business, and learn how the work actually gets done, including the parts no process doc captures.
- Scope and run the deployment from the first data pull to a measured result. Decide what data goes in, what comes out, and what success looks like. Start narrow (one process, one team), prove value there, then expand.
- Manage relationships with senior stakeholders. Set expectations, and turn the most demanding executive in the room into your champion.
- Bring findings back to product and engineering in a form they can act on. Think product-forward about what Edra should build next, grounded in patterns you see in the field.
- Build and run demos, and present results and proposals to everyone from the analyst doing the work to the C-suite executive signing the contract.
- Spot the patterns across deployments that point to new domains Edra can move into.

## What We’re Looking For

- 2+ years in a deployment, solutions, or customer-facing product role at a high-growth technology company.
- Fluency with AI. You already use these tools in your own work and have a feel for where they're strong and where they fall apart on messy, real-world inputs.
- You have experience operating independently in unstructured environments, and have owned outcomes, not just tasks.
- Dropped into an unfamiliar problem, your instinct is to ask questions and break it down before pitching a solution.
- You treat a skeptical operator's objections as rational, because they usually are, and you'd rather spend a day watching someone work than read their process doc.
- You're comfortable working directly with messy operational data, and you draw conclusions from it that hold up to scrutiny.
- You have product instinct. You can connect what you see in the field to what's worth building, and you know the difference between a one-off ask and a real pattern.
- You can hold a room. You turn an unrealistic executive demand into a workable plan without picking a fight, and you manage up and sideways in the same conversation.
- You communicate with precision. You structure your thinking, choose concrete words over abstractions, and are upfront when you don't know something.

Don't check every box? We'd still love to hear from you. We're looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets.

Bonus Points

- Time spent inside the systems where operational work lives: Salesforce, ServiceNow, SAP, Jira, or similar.
- You've worked somewhere deployment and product thinking were the same job.
- Comfort with Python, SQL, or similar for working with data directly.
- You've helped build a new category, not just added features to an existing one.

Learn More About Edra

- [Watch our Series A announcement video](https://www.linkedin.com/posts/eugen-alpeza_at-palantir-yannis-and-i-spent-years-doing-activity-7440038397383032832-Di8f?utm_source=share&utm_medium=member_desktop&rcm=ACoAABJB3z0BkalWJ3s4sVxB7Gz6TE_b-i8IMto)
- [Read our blog post from our launch](https://www.linkedin.com/pulse/edra-out-stealth-edra-ai-wecqe/)
- [Learn more about what we're building](https://x.com/edra_ai/status/2034268633308742073)

## Compensation & Benefits

Edra offers generous compensation and benefits in both New York & London:

- Competitive base salary & meaningful equity
- Top tier health, dental, & vision plans:
- Top plans with 100% premium coverage in the US (and a One Medical membership)
- Private medical & dental coverage in the UK
- Flexible paid time off
- Lunch provided in office most days, snacks & drinks too
- A stipend to set up your workspace

A Few Details We work together in person five days a week from our offices in the West Village (New York) and Holborn (London).

Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

## About Edra

## Company Overview
- **One-liner**: Edra builds AI agents that automatically reverse-engineer how a business operates from its existing systems (tickets, logs, messages) and turns that into executable knowledge to automate complex, company-specific workflows.
- **Entity Type**: Private – Series A (backed by Sequoia Capital, 8VC, A*, HubSpot Ventures)
- **Headquarters**: New York, New York, USA
- **Founded**: 2024
- **Founders**: Eugen Alpeza (CEO & Co-Founder), Yannis Karamanlakis (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise AI / AI Agents for IT Service Management (ITSM) and Technical Support
- **Target customers**: B2B – mid-market to enterprise teams using tools like ServiceNow, Jira, Zendesk, Salesforce, and Outlook.
- **Mission/purpose**: “Your AI is only as good as the instructions you give it. Edra turns data you already have into knowledge AI can execute.” – Focused on making AI agents reliable and grounded in how teams actually operate.

## Products & Services
- **Edra AI Agents**: AI agents that learn a company’s specific processes from historical tickets, logs, and messages, then execute workflows transparently. Supports IT service management, technical support, and other operational domains.
- **Zero‑Setup Discovery**: Connects to existing systems (ServiceNow, Jira, Zendesk, Salesforce, Outlook) and within one week produces a clear view of processes ready for automation.
- **Executable Knowledge Library**: Converts discovered processes into structured, white‑box instructions that AI agents can act on – no interviews or workshops needed.

## Market Standing
- **Valuation / Funding**: Not disclosed directly. Total funding reported as **$23.8M** (per LinkedIn) or **$30M+** (per company announcement including earlier seed). Series A led by Sequoia Capital in March 2026; seed round led by A* and 8VC.
- **Key Metric**: 18 employees (as of early 2026) with **+340% YoY headcount growth**.
- **Notable Investors/Partners**: Sequoia Capital (lead Series A), 8VC, A*, HubSpot Ventures. Customers include ASOS and HubSpot (HubSpot’s AI assistant runs on Edra‑managed knowledge).
- **Growth Signals**: 
  - Expanded IT knowledge base coverage for ASOS from 30% to 90%.
  - Active job postings: 15 open roles across AI Engineering, Software Engineering, Strategy & Operations, Recruiting.
  - Rapid employee growth (+340% YoY) and strong LinkedIn following (4,784 followers).

## Competitive Advantages
- **Reverse‑engineering approach**: Instead of requiring manual process mapping, Edra learns automatically from existing data sources – reducing setup friction dramatically.
- **White‑box executable knowledge**: AI agents act on transparent, auditable instructions, not black‑box models, increasing trust and reliability in enterprise environments.
- **Deep integrations**: Works with the most common enterprise systems (ServiceNow, Jira, Zendesk, Salesforce, Outlook) out‑of‑the‑box.

## Strategic Focus
- Current priorities include expanding AI agent capabilities beyond IT service management into adjacent domains (technical support, customer operations).
- Scaling the team in New York and London, with a heavy emphasis on AI Engineering and Software Engineering talent.
- Building on early enterprise wins (ASOS, HubSpot) to broaden customer base.

## Why Work Here
- **Team & culture**: “Deeply technical team of engineers, AI researchers, and strategists” with a high bar for talent. Hybrid work model (combination of remote and on‑site) – offices in New York (HQ) and London.
- **Growth stage**: Series A startup with strong founding team and top‑tier investors – opportunity to shape product and culture early.
- **Impact**: Work at the forefront of applied AI, building agents that automate real‑world business processes for global brands.
- **Perks**: Not explicitly detailed, but typical startup benefits (equity, flexible time off) are implied. Active hiring across multiple engineering disciplines.

## Sources
1. [edra.ai – Company website](https://edra.ai/)
2. [edra.ai – Careers page](https://edra.ai/careers)
3. [LinkedIn – Edra company page](https://www.linkedin.com/company/edra-ai)
4. [Built In – Edra company profile & job listings](https://builtin.com/company/edra)
5. [Ashby – Edra job board](https://jobs.ashbyhq.com/edra)

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