---
title: 'AI Strategy & Transformation Architect at NeuraFlash, Part of Accenture'
canonical: 'https://feeny.ai/job/ai-strategy-transformation-architect-neuraflash-part-of-accenture-canada-haqb676c51zk'
type: 'job'
last_seen: '2026-09-15'
---

# AI Strategy & Transformation Architect at NeuraFlash, Part of Accenture

- **Company:** NeuraFlash, Part of Accenture
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/neuraflash/jobs/6150548004

## Job description

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

The AI Strategy & Transformation Architect is a senior advisory role within NeuraFlash’s Agentic practice. The core focus is guiding clients through AI transformation, moving beyond high-level strategy to implementation by turning ambiguous business problems into working software and structured roadmaps.

The work is at the intersection of AI strategy and delivery. Our clients are trying to figure out where AI belongs in their business, what it takes to get there, and how to make change stick. Your job is to guide them through that, not with a slide deck and a handoff, but with a structured, repeatable approach that turns ambiguity into a roadmap and a roadmap into working software.

The right person for this role is equally comfortable in a C-suite strategy session and a backlog grooming meeting. They understand Agentforce and Einstein at a level of depth that earns technical credibility, and they've seen enough AI deployments — successful ones and ones that struggled — to advise clients honestly.

## What You'll Do

Lead Client Advisory Engagements

- Serve as a trusted advisor across paid advisory engagements — sometimes as the primary client lead, sometimes co-leading alongside an account or delivery partner
- Facilitate working sessions and interviews with executive and cross-functional stakeholders to surface business priorities, pain points, and transformation ambitions
- Shape ambiguous problems into structured problem statements with clear scope and defined success criteria
- Produce strategy-grade artifacts: capability models, AI use case portfolios, prioritized roadmaps, operating model designs, and governance frameworks

Design AI-Infused Business Processes

- Lead end-to-end business process analysis and redesign with AI as a core design input — not a bolt-on
- Identify where agentic AI, automation, and human-in-the-lead models create the most durable business value
- Map current-state workflows to future-state operating models, surfacing gaps in data readiness, governance, and organizational capability
- Translate process and capability findings into AI use cases scoped for delivery — with clear owners, dependencies, and success metrics

Bridge Strategy to Delivery

- Stay connected to the delivery team through build helping to translate strategic intent into user stories, agent design patterns, and acceptance criteria
- Serve as the connective tissue between business architecture and technical architecture on the Salesforce platform
- Partner with Solution and Technical Architects to pressure-test what's been designed before it gets built
- Own the handoff from advisory to implementation in a way that doesn't lose the 'why' behind every decision

Build the Practice

- Contribute reusable IP:  frameworks, playbooks, assessment tools, discovery accelerators — that the broader practice can use
- Bring a point of view on where agentic AI is headed and help NeuraFlash stay ahead of it
- Support proposal development and SOW scoping for advisory engagements where your domain expertise is needed

## What You Bring

## Experience

- 10+ years in management consulting, enterprise strategy, or digital transformation
- 3+ years leading Salesforce-based engagements at a delivery or architecture level (not just recommending it from the outside or from a presales perspective)
- Hands-on experience designing and operationalizing agentic AI use cases — you've built the business case and watched it get built
- Track record of leading executive-level workshops and strategic decision sessions, not just presenting in them
- Experience designing future-state operating models, not just documenting current-state processes

Platform & Technical Depth

- Strong functional and conceptual understanding of the Salesforce platform — Agentforce, Service Cloud, Sales Cloud, Field Service, Data Cloud, Einstein — deep enough to speak credibly with solution architects and challenge design decisions, without needing to be a developer or hands-on configurator
- Familiarity with how agentic AI constructs (actions, topics, instructions, grounding) map to real business use cases
- Working knowledge of AI/LLM ecosystems (Salesforce Agentforce, OpenAI, AWS, Azure) and how they apply to enterprise transformation
- Understanding of data readiness, integration architecture, and governance requirements for AI deployment — you know what makes or breaks an AI rollout

Craft & Communication

- Strong facilitation skills — you can run a room with 12 executives and come out with clarity, not just notes
- Ability to synthesize complex, ambiguous inputs into crisp, actionable frameworks and narratives
- Excellent written output — your decks, SOWs, and strategy docs are polished, precise, and scope-protective
- Comfortable with ambiguity at the front of an engagement; disciplined enough to drive toward structure by the end

## Nice to Have

- Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar)
- Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent
- Background in Design Thinking, human-centered design, or service design methodologies
- Experience in regulated industries where AI governance, risk, and compliance add real complexity

What’s it like to be a part of NeuraFlash, Part of Accenture?

- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

## About NeuraFlash, Part of Accenture

## Company Overview
- **One-liner**: NeuraFlash, now part of Accenture, is a leading AI consulting and ISV partner for Salesforce and AWS, specializing in agentic solutions for sales, service, and field service operations.
- **Entity Type**: Private (acquired by Accenture on September 29, 2025; Accenture is public, NYSE: ACN)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 2016
- **Founders**: T. Brett Chisholm (CEO & Co-Founder), Dennis Thomas (CTO & Co-Founder), Jim Hunt (COO & Co-Founder)

## Core Business
- **Primary Industry**: AI consulting, Salesforce implementation, cloud services
- **Target Customers**: Mid-market and enterprise companies across manufacturing, healthcare, financial services, retail, public sector, and more (B2B)
- **Mission**: Deliver exceptional business outcomes with gen AI-powered solutions across sales, service, and field service operations

## Products & Services
- **Agentforce Solutions**: Implementation and managed services for Salesforce Agentforce, including voice, data cloud, and field service – helping clients automate complex business processes and optimize agentic programs.
- **Amazon Connect & AWS GenAI**: Contact center transformation using Amazon Connect, Amazon Lex, and machine learning/gen AI to deliver personalized customer experiences.
- **Salesforce Cloud Solutions**: Expertise in Sales Cloud, Service Cloud, Revenue Cloud, Field Service, MuleSoft, and Data Cloud.
- **CLM Solutions**: Implementation partner for DocuSign Agreement Cloud and Ironclad.
- **Managed Services (Onward)**: Ongoing support, maintenance, and optimization for Salesforce and AWS environments.
- **ISV Products**: Desktop for Amazon Connect and other proprietary tools.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquisition terms not publicly released)
- **Key Metric**: Annual Revenue of ~$81.1M (LinkedIn estimate); 1000+ implementations with a 4.9 CSAT rating
- **Notable Investors/Partners**: Accenture (parent), Salesforce (Summit Partner, #1 Service AI Partner), AWS (Advanced Tier Partner), DocuSign, Ironclad
- **Growth Signals**: Acquired by Accenture to expand mid-market and gen AI capabilities; added ~510 professionals with 2,000+ certifications; doubled in growth year-over-year since 2016; 16.2% employee growth in the past year; 33.3% increase in job postings year-over-year

## Competitive Advantages
- **Deep Platform Expertise**: Unmatched specialization in both Salesforce and AWS, including Agentforce (most implementations of any consulting partner) and Amazon Connect.
- **AI-First Approach**: Proven track record of automating 67% of manual tasks and resolving 63% of customer issues with AI, backed by a dedicated innovation team.
- **Proven Outcomes**: 1000+ implementations with a 4.9 CSAT rating, serving over 400 customers globally.
- **Accenture Backing**: Now part of a global leader, providing scale, resources, and access to a vast client network while retaining a focused, mid-market agility.

## Strategic Focus
- **Gen AI & Agentforce**: Scaling agentic AI solutions across sales, service, and field service, in alignment with Salesforce’s strategic direction.
- **Mid-Market Expansion**: Leveraging Accenture’s global footprint to reach mid-market industries that need rapid AI adoption.
- **Managed Services Growth**: Expanding the Onward managed services arm to provide ongoing support and optimization for clients.
- **Talent Development**: Investing in certifications (2,000+ across the team) and hiring across North America, Colombia, and India.

## Why Work Here
- **Culture & Ratings**: 4.4/5 on LinkedIn (241 reviews), 4.5 for compensation, 4.3 for culture; named a Glassdoor “Best Places to Work” in 2022.
- **Remote-First Policy**: Nearly all roles are remote across the US, Canada (Alberta, British Columbia, Ontario), Colombia, and India, with some roles in Boston.
- **Growth Trajectory**: Rapidly growing company (doubled YOY since 2016) now backed by Accenture, offering stability and career advancement.
- **Engineering & Innovation**: Focus on cutting-edge AI and agentic solutions; employees work with the latest Salesforce and AWS technologies.
- **Perks**: Strong compensation (e.g., Technical Architect ~$169k/yr, BDR ~$59k/yr), collaborative environment, and a people-first approach.

## Sources
1. [Greenhouse Jobs Page](http://job-boards.greenhouse.io/neuraflash)
2. [Accenture Newsroom – Acquisition Announcement](https://newsroom.accenture.com/news/2025/accenture-to-acquire-neuraflash-to-further-enhance-its-salesforce-and-ai-capabilities)
3. [NeuraFlash Website](https://www.neuraflash.com/)
4. [NeuraFlash About Us](https://neuraflash.com/our-company/about-us)
5. [NeuraFlash LinkedIn](https://www.linkedin.com/company/neuraflash)

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