---
title: 'AI & Support Automation - Engineer at CertifyOS'
canonical: 'https://feeny.ai/job/ai-support-automation-engineer-certifyos-bengaluru-5xcx7fb4erhp'
type: 'job'
last_seen: '2026-09-13'
---

# AI & Support Automation - Engineer at CertifyOS

- **Company:** CertifyOS
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/certifyos/4f4e27fb-b4c0-4b86-8783-3bcf14928a1a

## Job description

## About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

## JOB DESCRIPTION

## Role Overview

We are looking for hands-on engineers who can lead support automation initiatives while personally designing and building AI solutions end-to-end. This is a role for someone who can identify support problems, build AI/automation solutions, deploy them to production, and continuously improve them.

## Key Responsibilities

- Identify high-impact support processes for AI/automation.
- Design, build, integrate, test and deploy AI-powered workflows and agents.
- Develop solutions using LLMs, RAG, AI agents and workflow automation.
- Build end-to-end AI pipelines covering knowledge/data ingestion, orchestration, model execution, tools/actions, evaluation and production monitoring.
- Integrate AI with CRM, ticketing, knowledge bases and internal tools.
- Monitor AI quality, accuracy, cost, latency and business impact; continuously improve solutions.
- Partner with Product and Engineering to drive AI-led transformation. Ideal Experience
- 3+ years overall experience in software engineering, AI/ML, automation, technical operations or support technology.
- 2+ years of hands-on Generative AI/LLM application development, with demonstrated production experience.
- Experience in automation, integrations or workflow engineering.
- Strong experience taking AI/automation projects from concept and architecture through production and continuous improvement. Must-Have Skills
- Strong Python and/or JavaScript/TypeScript.
- LLM APIs and Generative AI application development.
- RAG, embeddings, vector databases and knowledge pipelines.
- AI agents, agentic workflows, tool/function calling and MCP.
- End-to-end AI/LLM pipelines: ingestion → orchestration → model → tools/actions → evaluation → production.
- REST APIs, webhooks, SQL and system integrations.
- LLM evaluation, observability, guardrails, monitoring and cost/latency optimization.
- Production deployment, CI/CD and troubleshooting of AI/automation systems.
- Strong understanding of customer-support workflows and automation opportunities.

## Preferred

Experience with OpenAI/Anthropic/Claude/Gemini, Claude Code, LangChain/LangGraph, LlamaIndex, n8n/Make/Zapier/Power Automate, vector databases, AI evaluation/observability tools, AWS/Azure/GCP, Docker and CRM/helpdesk platforms such as Zendesk, Salesforce, Jira, Freshdesk or Zoho.

## What We Are Looking For

A builder, not just a strategist. The candidate should demonstrate real AI/automation solutions they have personally built or led, explain the architecture and their contribution, and quantify business impact such as automation %, ticket deflection, AHT reduction, cost savings or productivity gains.

## Benefits of Working at Certify

- At Certify, we’re building with intention and taking care of the people doing the work.
- Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.

We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences. If you require reasonable accommodations during the application process, please contact recruiting@certifyos.com. We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.

## About CertifyOS

## Company Overview
- **One-liner**: CertifyOS provides a unified, API-first provider data platform that ingests, verifies, cleanses, and distributes healthcare provider information to reduce administrative costs and improve network accuracy.
- **Entity Type**: Private (Series B, raised $59M total)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Anshul Rathi

## Core Business
- **Primary industry**: Healthcare IT / Provider Data Infrastructure
- **Target customers**: B2B – primarily US health plans (8 of the top 10 publicly listed health plans are clients), digital health companies, and healthcare organizations needing provider network management.
- **Mission**: To change how the healthcare industry deals with provider data by creating a centralized, frictionless data infrastructure that reduces the cost of healthcare and removes administrative and regulatory burdens.

## Products & Services
- **CertifyOS Provider Hub**: The core platform – a unified data engine that ingests data from rosters, 600+ primary sources, EMRs, and claims; AI-powered cleaning (deduplication, taxonomy mapping, address standardization); verification against thousands of sources; and delivery via one API, webhooks, or bulk exports. Supports credentialing, license management, roster reconciliation, and ongoing monitoring.
- **Verify**: Intelligence layer that validates provider records against thousands of primary sources in real time.
- **Cleanse**: Automated data cleansing with AI to resolve duplicates and standardize data.
- **Map**: Models every entity type (solo practitioners to delegated groups) for accurate network modeling.
- **Deliver**: Distributes a continuously updated golden record into directories, claims, analytics, and downstream workflows.

All products are accessible via a single API and configurable to client workflows.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue ~$25M (2025 estimate); Total Funding ~$59M
- **Notable Investors / Partners**: Transformation Capital (led Series B, $40M), General Catalyst (led Series A, $14.5M), Upfront Ventures (led Seed, $4.5M). Clients include 8 of the top 10 publicly listed US health plans.
- **Growth Signals**: 227 employees (+24.8% YoY), operates in 9 countries, 136+ employees as of mid-2026 (LinkedIn shows 227, company careers page says 136+ – likely reflects recent growth). Achieved 75% reduction in re-credentialing costs, 50% fewer roster mismatches, and 10x faster provider onboarding for clients. Active job postings up 140% year-over-year.

## Competitive Advantages
- **API-first, UI-agnostic platform**: Allows seamless integration into existing health plan systems without replacing them.
- **Direct integrations with 600+ primary sources**: Uniquely positioned to validate provider data against authoritative sources in real time.
- **End-to-end coverage**: Handles the entire provider data lifecycle – licensing, enrollment, credentialing, and network monitoring – in one platform.
- **Proven results with major health plans**: Eight of the top ten publicly listed US health plans are clients, indicating strong trust and scale.
- **Deep domain expertise**: Leadership team has 75+ years combined experience building provider data systems at large health plans and Oscar Health.

## Strategic Focus
- **Becoming the "source of truth" for provider data**: CertifyOS aims to replace fragmented point solutions with a single, continuously updated provider data backbone.
- **Powering AI automation and compliance**: The platform is designed to feed clean, verified data into AI-driven analytics, directories, and regulatory compliance workflows (e.g., CMS No Surprises Act).
- **Expanding platform adoption**: Growing client base among both traditional health plans and digital health innovators, with an emphasis on reducing administrative waste and improving patient access.

## Why Work Here
- **Remote-first culture**: Fully remote global team with employees in North America, India, Mexico, the Philippines, Canada, Europe, and Australia. Work-from-anywhere policy.
- **Employee satisfaction**: 88% of employees report positive growth and development opportunities; 98% endorse leadership (2026 Employee Engagement Survey). Employer rating 3.8/5 on LinkedIn (44 reviews).
- **Benefits**: Competitive health, vision, dental, and life insurance; flexible PTO; generous parental leave; company-sponsored 401k; equipment provided for your home office.
- **Growth and impact**: Join a fast-growing company (140% YoY increase in job postings) tackling a critical, broken piece of healthcare infrastructure. Opportunities for mentorship and career development.
- **Team**: 100+ employees (growing), with a collaborative, inclusive environment. Values include accountability, collaboration, being yourself, feedback, and results.

## Sources
1. [certifyos.com](https://www.certifyos.com/) – Company homepage, results and platform overview
2. [certifyos.com/company](https://www.certifyos.com/company) – About page, leadership, history, funding
3. [certifyos.com/careers](https://www.certifyos.com/company/careers) – Careers page, remote policy, benefits, employee stats
4. [certifyos.com/platform](https://www.certifyos.com/platform) – Platform details, features, client results
5. [linkedin.com/company/certifyos](https://www.linkedin.com/company/certifyos) – Employee count, growth, revenue, funding, departments, reviews
6. [jobs.ashbyhq.com/certifyos](https://jobs.ashbyhq.com/certifyos) – Current open positions (provided by user)

## Other roles at CertifyOS

- [Team Lead , Credentialing](https://feeny.ai/job/team-lead-credentialing-certifyos-pune-hb4q6gxk36b7) — Pune, India
- [Director FP&A](https://feeny.ai/job/director-fp-a-certifyos-bengaluru-0zvk66rkv6qj) — Bengaluru, India
- [Credentialing Manager](https://feeny.ai/job/credentialing-manager-certifyos-bengaluru-1btw2m1wcr34) — Bengaluru, India
- [Operations Analyst, Credentialing](https://feeny.ai/job/operations-analyst-credentialing-certifyos-united-states-92981cn73vtz) — United States
- [Operations Analyst, India](https://feeny.ai/job/operations-analyst-india-certifyos-pune-647058bja3pv) — Pune, India
- [Engineering Manager](https://feeny.ai/job/engineering-manager-certifyos-bengaluru-tgg2d9cdavja) — Bengaluru, India
- [Software Engineer](https://feeny.ai/job/software-engineer-certifyos-bengaluru-2rsrnr9n97ej) — Bengaluru, India
- [Staff Application Engineer](https://feeny.ai/job/staff-application-engineer-certifyos-bengaluru-70fwsynfjs4f) — Bengaluru, India
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-certifyos-united-states-0rj69zmznpcs) — United States
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-certifyos-united-states-xs1e95tt07h7) — United States