---
title: 'AI Tech Support at Broccoli AI'
canonical: 'https://feeny.ai/job/ai-tech-support-broccoli-ai-lehi-kkn4egrnfx5e'
type: 'job'
last_seen: '2026-09-07'
---

# AI Tech Support at Broccoli AI

- **Company:** Broccoli AI
- **Location:** Lehi, UT
- **Compensation:** $70k–$100k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/broccoli/7413b3d7-0d37-44e8-915d-3f752dd97f84

## Job description

## ABOUT BROCCOLI

At Broccoli, we're building AI teammates for the people who build and maintain our world.

We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.

Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.

Today:

- Hundreds of contractors rely on Broccoli every day.
- We've grown to $15M+ ARR in under two years.
- We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
- We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.

## THE ROLE

We’re hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business.

This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.

You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.

## WHAT YOU’LL DO

- Resolve customer issues across product, workflow, and technical support queues
- Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
- Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
- Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops
- Communicate clearly with customers and internal teams about issues, expectations, and resolutions
- Help define and improve support processes, documentation, and quality standards as the team grows
- Support a wide range of customers, from SMB operators to larger enterprise accounts
- Contribute to a strong customer experience while balancing speed, quality, and technical rigor

## WHAT YOU’LL BRING

- 3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role
- Strong troubleshooting instincts and the ability to work through ambiguous technical issues
- Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar
- Comfort working directly with customers and managing communication throughout issue resolution
- Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work
- Strong judgment, ownership, and willingness to learn quickly
- Education is not a major factor; we care more about relevant experience and capability

## NICE TO HAVE

- Experience supporting SaaS products in a ticket-based environment
- Experience with SQL, JavaScript, APIs, or light scripting
- Experience in AI, communications, VoIP, or workflow automation products
- Experience supporting mid-market or enterprise customers
- Experience working closely with Product and Engineering on escalations and bug reporting

## ROLE DETAILS

- Location: Lehi, Utah
- In-office: Hybrid
- Team fit: We’re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli

## About Broccoli AI

## Company Overview
- **One-liner**: Broccoli AI builds an AI-native operating system for home service businesses, using voice agents to automate customer service, scheduling, and revenue operations for plumbing, HVAC, and electrical contractors.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: AJ Jain (CEO) and Aditya Ketkar (CTO)

## Core Business
- **Primary industry/industries**: Home Services Technology, Artificial Intelligence, Customer Service Automation
- **Target customers**: B2B — plumbing, HVAC, and electrical contractors (from single-location operators to PE-backed roll-ups)
- **Mission or purpose statement**: "To democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve."

## Products & Services
- **AI Voice Agents**: AI-powered phone agents that answer every call 24/7, book jobs in real time, and provide empathetic customer support for trades businesses. Type: AI Agent / SaaS.
- **Revenue Automation (Outbound & Follow-ups)**: Automated outbound calling and follow-up sequences to drive more revenue for contractors. Type: AI Agent / SaaS.
- **Operations Automation**: AI agents that handle scheduling, dispatch, and alerting for emergencies, integrated with systems like ServiceTitan. Type: AI Agent / SaaS.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Raised $25M+ in Series A funding led by Khosla Ventures, with participation from Y Combinator (Winter 2022 batch). [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai/jobs)
- **Notable Investors/Partners**: Khosla Ventures (lead, Series A), Y Combinator (W22 batch), Gustaf Alstromer (YC partner).
- **Growth Signals**: Grew from 0 to 800+ contractors in under 2 years; grew from $0 to millions in ARR in under a year; headcount grew 272.7% year-over-year to 31 employees; 22 active job postings (monthly job postings up 46.7%, yearly up 2,100%). [linkedin.com](https://www.linkedin.com/company/broccoli-com)

## Competitive Advantages
- **Deep vertical focus**: Built specifically for trades (plumbing, HVAC, electrical) rather than a generic AI voice agent, allowing for industry-specific workflows and integrations (e.g., ServiceTitan).
- **Founder-market fit**: Founders spent 9 years working together and went door-to-door meeting 100+ contractors to understand the market before building, leading to a product that truly fits the workflow.
- **Rapid traction**: Grew from 0 to 800+ contractors and from $0 to millions in ARR in under a year, indicating strong product-market fit.
- **Full-stack automation**: Unlike point solutions that only handle calls, Broccoli automates the entire front office (calls, scheduling, dispatch, follow-ups, marketing) in one platform.

## Strategic Focus
- **Scale the contractor base**: Continue onboarding plumbing, HVAC, and electrical businesses, targeting both single-location operators and large PE-backed roll-ups.
- **Deepen the operating system**: Expand automation beyond voice to cover the full workflow of home service businesses (scheduling, dispatch, marketing, operations).
- **Expand into new verticals**: The company is hiring for a "Strategy & Operations Lead, New Verticals," indicating plans to expand beyond the core trades.
- **Hire aggressively**: With 22 open positions and massive job posting growth, the company is in a major scaling phase across engineering, sales, marketing, and operations.

## Why Work Here
- **High-growth environment**: The company is growing extremely fast (272.7% headcount growth YoY, millions in ARR in under a year), offering employees the chance to have outsized impact in a rocket ship.
- **Founder-led with strong pedigree**: Founders AJ Jain and Aditya Ketkar have worked together for 9+ years, have backgrounds at Adobe and Microsoft, and are backed by top-tier investors (Khosla Ventures, Y Combinator). [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai)
- **Culture of deep customer empathy**: The company was built by going door-to-door and meeting 100+ contractors, and that customer-first ethos permeates the engineering and product culture.
- **Work policy**: Hybrid/In-Office — the company has two offices in San Francisco (300 Brannan St) and roles are listed as "Hybrid" or "In-Office" on Built In. [builtin.com](https://builtin.com/company/broccoli-ai)
- **Notable perks**: Backed by top-tier VCs (Khosla, YC); opportunity to work on a high-impact AI product that directly helps small businesses; fast-paced environment with significant ownership.
- **Engineering culture**: Heavy emphasis on AI and full-stack engineering; the team is building a complex, real-time voice AI system integrated with legacy field service software. Open roles include Staff Software Engineer, Director of Engineering, and Senior Product Manager. [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai/jobs)

## Sources
1. [broccoli.com](https://www.broccoli.com/)
2. [linkedin.com](https://www.linkedin.com/company/broccoli-com)
3. [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai)
4. [ycombinator.com - Jobs](https://www.ycombinator.com/companies/broccoli-ai/jobs)
5. [builtin.com](https://builtin.com/company/broccoli-ai)

## Other roles at Broccoli AI

- [Office Manager](https://feeny.ai/job/office-manager-broccoli-ai-lehi-a2x3x6pbczz9) — Lehi, UT
- [AI Tech Support (Early Shift)](https://feeny.ai/job/ai-tech-support-early-shift-broccoli-ai-lehi-gjjht29nnr4m) — Lehi, UT
- [Executive Assistant](https://feeny.ai/job/executive-assistant-broccoli-ai-san-francisco-qtd34hqz4gv7) — San Francisco, CA
- [Chief of Staff](https://feeny.ai/job/chief-of-staff-broccoli-ai-san-francisco-qgadcs18hc7n) — San Francisco, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-broccoli-ai-lehi-ka8rvb51svwq) — Lehi, UT
- [Founding Business Development Lead, Private Equity](https://feeny.ai/job/founding-business-development-lead-private-equity-broccoli-ai-san-francisco-w3fj3ffhy9jz) — San Francisco, CA
- [Sales Enablement Trainer](https://feeny.ai/job/sales-enablement-trainer-broccoli-ai-lehi-b1t7kwx5rvnv) — Lehi, UT
- [Founding Data Engineer](https://feeny.ai/job/founding-data-engineer-broccoli-ai-san-francisco-cgjzdxgdhnkq) — San Francisco, CA
- [Strategy & Operations Manager](https://feeny.ai/job/strategy-operations-manager-broccoli-ai-san-francisco-5c3p50md14ac) — San Francisco, CA
- [SDR Manager](https://feeny.ai/job/sdr-manager-broccoli-ai-lehi-3mt5ddbmkegm) — Lehi, UT