--- title: 'AI Technical Support Specialist | Based in Lithuania at Hostinger' canonical: 'https://feeny.ai/job/ai-technical-support-specialist-based-in-lithuania-hostinger-kaunas-4anfhj9pyt4a' type: 'job' last_seen: '2026-09-12' --- # AI Technical Support Specialist | Based in Lithuania at Hostinger - **Company:** [Hostinger](https://feeny.ai/companies/hostinger) - **Location:** Kaunas, Lithuania - **Compensation:** €10/hr+ - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-15 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/hostinger/1baac52e-69ba-4e62-96b7-aa08d39442ce/application **Skills:** Lithuanian, English, Customer Support, Live Chat, Web Hosting Fundamentals, DNS, Control Panels, Email Services, Domain Management, Server Management, Performance Optimization, WordPress, hPanel, cPanel, AI-powered Systems > Provide expert technical support for Hostinger products via live chat and tickets, helping customers resolve challenges and improve their online experience. The role involves troubleshooting web hosting issues, enhancing AI assistants, and staying updated on product features in a fast-paced environment. ## Job description ## ABOUT US We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before. ## THE ROLE This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting. ## YOUR JOURNEY 🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀 At Hostinger, progression is based on performance, ownership, and impact. Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences. Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers. Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation. ## WHO WE'RE LOOKING FOR Skills you already have: - Fluent English, written and spoken - Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas - Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup). - Already using AI to build or automate processes in your work - Ability to make technical complexity clear for non-technical customers - Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves What makes you stand out: - ⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools. - ⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility - ⭐ Proven experience in improving internal workflows, not just working within them ## COMPENSATION An hourly salary starting from 9.50 EUR gross. ## WHAT YOU GET 🚀 360 Growth: We provide[limitless learning opportunities](https://www.hostinger.com/blog/learning-culture): 5-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, [feedback culture](https://www.hostinger.com/blog/reaching-your-peak), and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success. 🎯 Freedom & responsibility: Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis. 💪 Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness. 🎉 Work hard - party hard: Recognize hard work with company events like [Summerfest](https://www.youtube.com/watch?v=CPnIDaaq0jc)& [Winterfest](https://www.youtube.com/watch?v=AfytsnQyE2I), Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations. Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀 Three. Two. Onboard. ## About Hostinger ## Company Overview - **One-liner**: Hostinger is a Lithuania-based web hosting and AI-powered website platform that enables individuals and businesses to build, host, and grow their online presence. - **Entity Type**: Private (bootstrapped startup with minority private equity stake held by ConHostinger) - **Headquarters**: Vilnius, Lithuania (with additional offices in Kaunas, Lithuania and Yogyakarta, Indonesia) - **Founded**: 2004 (originally as Hosting Media; the Hostinger brand launched in 2011) - **Founders**: Not publicly named (founded by a group of young entrepreneurs in Kaunas, Lithuania) ## Core Business - **Primary industry**: Web hosting, domain registration, website building, email marketing, and AI‑powered online tools. - **Target customers**: B2B and B2C – from developers and small business owners to bloggers and non‑technical users (serving over 5 million clients across 150+ countries). - **Mission**: “Make online presence accessible to everyone worldwide.” ## Products & Services - **Web Hosting (Shared, Cloud, VPS, Managed WordPress)**: SSD/NVMe storage, LiteSpeed servers, free SSL, and 24/7 support. Available in data centers across North America, South America, Europe, and Asia. - **hPanel**: Proprietary control panel built in‑house as an alternative to cPanel. - **AI Website Builder**: Drag‑and‑drop editor with AI‑powered features (logo generator, image creator, SEO optimisation). - **Kodee**: AI chatbot assistant that helps with hosting and website management tasks. - **Hostinger Reach**: AI‑powered email marketing platform with campaign automation, audience segmentation, and real‑time analytics. - **Hostinger Horizons**: No‑code AI partner for building fully functional websites and web apps via natural language prompts (integrates with Stripe, supports code editing). - **Domain Registration** and **CDN** (in‑house content delivery network). All products are SaaS‑type services delivered over the web. ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company). - **Key Metrics**: - Over 5 million clients (as of early 2025) - 10 million+ websites created - ~900 employees (as of 2025) - Recognised by the Financial Times as #2 among Europe’s long‑term growth champions. - **Notable Investors / Partners**: ConHostinger (private equity firm) holds approximately 30% of the company. Partnerships include Cloudflare (for DNS protection), Let’s Encrypt (SSL), and LiteSpeed (web server). - **Growth Signals**: - Client base grew from 3 million in 2024 to 5 million+ in 2025. - Headcount doubled from ~400 in 2021 to ~900 today. - Expanded AI product suite (Kodee, Horizons, Reach). - Data centres run on 100% renewable energy; strong sustainability focus. ## Competitive Advantages - **Own infrastructure** – Hostinger owns its data centres and servers, enabling cost optimisation and performance control. - **In‑house technology** – hPanel, Website Builder, and CDN are all developed internally, reducing third‑party dependencies. - **Aggressive pricing** combined with high performance (LiteSpeed, NVMe drives, global CDN). - **AI‑first approach** – Kodee, Horizons, and Reach create a cohesive AI‑powered ecosystem for non‑technical users. - **Global footprint** – data centres in 8+ countries and support in multiple languages. ## Strategic Focus - **AI integration** – deep investment in AI tools (Kodee, Horizons, Website Builder AI) to simplify website creation and management. - **No‑code/low‑code expansion** – enabling users with zero technical background to launch functional web apps. - **Sustainability** – achieve net‑zero CO₂ emissions across the value chain; 100% renewable energy for data centres; hardware recycling. - **Responsible growth** – climate action, human sustainability, and knowledge sharing. ## Why Work Here - **Flexible work model** – fully remote, hybrid, or office‑based; freedom to choose location and working hours. - **Wellness benefits** – one month recharge leave, annual health checks, additional health insurance, company sick days, gym access, and sports initiatives. - **Growth opportunities** – training, workshops, global conferences, and learning platforms; “360° growth” culture. - **Culture & events** – Summer and Winter festivals, team‑building workations, “Meet the Client” days, milestone gifts (weddings, parenthood, graduations). - **Sustainability focus** – employees contribute to a genuine climate action mission (100% renewable energy, e‑waste recycling). - **Perks** – 10 company principles that guide decision‑making; strong emphasis on customer obsession and feedback loops. ## Sources 1. [hostinger.com/about](https://www.hostinger.com/about) – company history, mission, team size, recognition. 2. [hostinger.com/career](https://www.hostinger.com/career) – benefits, culture, work model, sustainability report. 3. [hostinger.com/support/the-most-frequently-asked-questions-about-hostinger/](https://www.hostinger.com/support/the-most-frequently-asked-questions-about-hostinger/) – ownership, infrastructure, security, AI tools. 4. [jobs.ashbyhq.com/hostinger](https://jobs.ashbyhq.com/hostinger) – current job openings and culture deck. ## Other roles at Hostinger - [Product Growth & Partnerships Manager | Based in Lithuania](https://feeny.ai/job/product-growth-partnerships-manager-based-in-lithuania-hostinger-vilnius-nd6p5z3rwaaj) — Vilnius, Lithuania - [Content Team Lead](https://feeny.ai/job/content-team-lead-hostinger-spain-rvxt55rg8xy9) — Spain - [Head of B2B Marketing](https://feeny.ai/job/head-of-b2b-marketing-hostinger-vilnius-t25rae2cjcnw) — Vilnius, Lithuania - [Senior Web Tracking Engineer](https://feeny.ai/job/senior-web-tracking-engineer-hostinger-vilnius-9hsa86hn0sp2) — Vilnius, Lithuania - [Senior Corporate Lawyer](https://feeny.ai/job/senior-corporate-lawyer-hostinger-vilnius-bj9mkk0kywsn) — Vilnius, Lithuania - [Full-Stack Developer | Node.js | AI Builder](https://feeny.ai/job/full-stack-developer-node-js-ai-builder-hostinger-vilnius-01pn66bj4kya) — Vilnius, Lithuania - [Full-Stack Developer | Node.js | AI Builder | Remote](https://feeny.ai/job/full-stack-developer-node-js-ai-builder-remote-hostinger-poland-mcdtnaa2cjgm) — Poland - [Backend Software Engineer | Node.js | AI Builder](https://feeny.ai/job/backend-software-engineer-node-js-ai-builder-hostinger-vilnius-p3zkhnkxzzg3) — Vilnius, Lithuania - [Backend Software Engineer | Node.js | AI Builder | Remote](https://feeny.ai/job/backend-software-engineer-node-js-ai-builder-remote-hostinger-poland-9spdjamcg7a1) — Poland - [Head of Product Growth](https://feeny.ai/job/head-of-product-growth-hostinger-vilnius-4dg9pck2a768) — Vilnius, Lithuania