---
title: 'AIOps Associate, Sydney at Marloo'
canonical: 'https://feeny.ai/job/aiops-associate-sydney-marloo-sydney-xd2bnrbe3j1s'
type: 'job'
last_seen: '2026-09-10'
---

# AIOps Associate, Sydney at Marloo

- **Company:** Marloo
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/marloo/47304ba8-58e2-4542-93ba-2fba4357ab4d

## Job description

## About Marloo

Financial advisers carry an extraordinary responsibility. They guide people through the most important financial decisions of their lives. For too long the tools available to them have been unworthy of that responsibility. We are building the AI partner that changes that. Not a notetaker, but the infrastructure the profession has always needed and never had. The customer comes first at Marloo: they're why we're here. We take pride in providing a white-glove experience to them as we work to create the first advice-tech experience that feels truly magical. Backed by Blackbird Ventures, the first and largest investor in Canva. In under a year we have onboarded 650+ firms across six countries with almost zero churn. We are at the beginning of something significant and the momentum speaks for itself.

AIOps at Marloo

AIOps is the team that helps Marloo operate at the scale most companies need ten times the headcount to achieve. We build internal tools, growth loops and AI workflows. We also do the hands-on work needed to keep customers delighted and the business moving.

We are looking for a high-agency operator who can also build. You might be an ex-consultant, startup operator, analyst or ambitious generalist. You need to be comfortable using AI to turn messy business problems into working systems, and excited to support advisers in having a best in class experience on our platform.

What you'll do: Own the work, then build the leverage.

- Deliver an exceptional customer experience. Help advisers succeed, solve problems with empathy and urgency, and go beyond closing the ticket.
- Build internal tools. Create the small systems, scripts, agents and workflows that remove repetitive work and make the whole team more effective.
- Build growth loops. Turn signals from product usage and customer behaviour into timely, useful actions that improve activation, conversion and retention.
- Create AI workflows. Use modern AI and automation tools to handle work that would otherwise need more headcount.
- Turn customer conversations into insight. Find patterns, quantify them and make sure the product and go-to-market teams can act on them.
- Keep the machine running. Own the operational work that matters now, including onboarding, invoicing, payment issues and internal requests.
- General pitching in where the company needs you. We're building a team of highly empowered doers. “Not my job” is not part of the AIOps vocabulary.

You're a fit if

- You want direct exposure to all aspects of building and scaling a company
- You're comfortable with high ownership and responsibility
- You have burning ambition and drive for significant achievement
- You turn ambiguity into your secret weapon: you dive in, take charge, and figure things out
- You can clearly empathise with financial advisers and communicate the value of Marloo
- You don't need to be experienced in financial services, but some understanding of the industry would be helpful
- You want to eventually shape your own role and journey
- Willing to prioritise in-person collaboration. Also able to travel internationally as needed

Salary range: $90-110k depending on experience. Exceptions on a case-by-case basis and determined relative to open compensation standards. Happy to discuss what that would look like for you specifically during our interview process.

## About Marloo

## Company Overview
- **One-liner**: Marloo is an AI partner for financial advisers that handles paperwork, compliance, and client context so advisers can focus on their clients.
- **Entity Type**: Private (Pre-seed/Seed stage; total funding $16.9M, latest $10M seed round in April 2026)
- **Headquarters**: Auckland, New Zealand (with offices in New York, London, and Sydney)
- **Founded**: 2025
- **Founders**: Hardy Michel, Shakeel Lala, Ben Robertson

## Core Business
- **Primary industry**: AI-powered software for financial advice (wealth management, financial planning, insurance, mortgages)
- **Target customers**: Financial advisers and support staff at firms of all sizes – from independent advisers to large multi-advisor firms (B2B)
- **Mission**: “To give every adviser the partner they deserve, remove the friction that holds them back, and unlock a level of advice that elevates the entire profession.”

## Products & Services
- **[Marloo AI Partner](https://www.marloo.com/us)**: An AI platform that goes beyond meeting note-taking. It transcribes and analyses client interactions, generates advice documents (e.g., Investment Policy Statements, financial reviews), manages tasks, fills forms, drafts emails, and builds a complete client relationship picture over time. Integrates with Zoom, Google Meet, Microsoft Teams, Webex, and Outlook/Google Calendar. Available as a SaaS product.
- **[Marloo Teams](https://www.marloo.com/us)**: Practice management overlay allowing firms to set permissions, manage billing, oversee compliance across every adviser, and move from sample-based compliance to full coverage.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding $16.9M (pre-seed $2.7M Oct 2025, seed $4.2M Sep 2025, additional $10M seed Apr 2026)
- **Notable Investors/Partners**: Blackbird Ventures (first and largest investor in Canva) is the lead backer; other investors from the pre-seed round include angel investors (12 participants in pre-seed, 4 in initial seed)
- **Growth Signals**: Onboarded 650+ firms in under a year across seven countries with “almost zero churn”; headcount grew 833% YoY to 20 employees; operates in 5+ countries (UK, Australia, US, New Zealand, Sweden); continues to hire rapidly (8+ active roles as of mid-2026)

## Competitive Advantages
- **Domain depth**: One third of the team are former financial advisers – the product is built “with the profession, not just for it,” ensuring real-world relevance and trust.
- **Compliance-first architecture**: SOC 2 Type 2 and GDPR compliant; designed to handle regulated document generation across multiple jurisdictions and support firm-wide oversight.
- **Full-stack AI infrastructure**: Moves beyond simple note-taking to become the central operating system for advice – handling documents, tasks, forms, and client context across all channels (meetings, phone, email, voice notes).
- **Zero churn at fast scale**: High retention indicates strong product-market fit and switching costs.

## Strategic Focus
- **Expand beyond notetaker era**: Position Marloo as the “infrastructure the profession has always needed,” enabling full compliance coverage and document automation.
- **International growth**: Already in seven countries, with stated ambition to continue scaling across jurisdictions (document generation built for 10x growth).
- **Product-led sales**: Lean team (no product managers, no backlog) – engineers talk directly to customers; GTM hires also come from the adviser community, enabling a peer-to-peer sales model.

## Why Work Here
- **Culture**: High agency, talent dense, speed and energy, “play to win”, love for customers, embrace of ambiguity. Bureaucracy stripped out – no unnecessary meetings, just the work that matters.
- **Flexibility**: Flexible work policy that prioritises in-person time but allows for travel, deep work, and family needs. Offsites for the entire team.
- **Engineering ethos**: Full-stack product engineers own what they build end to end; no product managers or backlogs. Tooling includes ChatGPT, Gemini, Cursor – whatever gives leverage. Hard problems include regulated document generation across seven jurisdictions.
- **Compensation**: Competitive salary and equity package (sliding scale to optimise for cash or equity). Perks are evolving quickly; team input into new benefits.
- **Hiring process**: Transparent and fast – intro call, hiring manager interview, case study or paid work trial, then founder interview. All applications reviewed personally.

## Sources
1. [Marloo Careers Page](https://www.marloo.com/careers)
2. [Marloo LinkedIn Profile](https://www.linkedin.com/company/gomarloo)
3. [Marloo US Website](https://www.marloo.com/us)
4. [Marloo About Us](https://www.marloo.com/us/about)

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