--- title: 'AIS Tech Support Agent at Kpler' canonical: 'https://feeny.ai/job/ais-tech-support-agent-kpler-vietnam-b20z96nzcaxw' type: 'job' last_seen: '2026-09-11' --- # AIS Tech Support Agent at Kpler - **Company:** Kpler - **Location:** Vietnam - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/kpler/6d6323a2-ae4e-4b80-896c-bb9ca9648343 ## Job description Help keep Kpler’s AIS Network connected and performing. Kpler’s AIS Network is powered by a global community of station owners who operate AIS stations and contribute vessel data to the network. This data is a fundamental ingredient in Kpler’s products, helping provide greater visibility into maritime activity and supporting safer navigation. As an AIS Tech Support Agent, you’ll play an important role in keeping this network healthy. You’ll provide technical support to station owners, troubleshoot connectivity and equipment issues, and proactively identify stations that may be offline or experiencing problems before the owner even contacts us. You’ll also interact with the wider AIS community, supporting contributors with questions around vessel photography, uploads and community content. This is a role for someone who combines technical curiosity with excellent communication and genuine care for people - someone who enjoys solving problems, taking ownership and helping others get the most out of the technology they rely on. ## Your future position - Provide timely and professional technical support to customers mainly via email, but phone, and chat channels could be an option too. - Collaborate internally to escalate and resolve complex issues. - Proactive reach out to contributors, based on observed issues that owners might not be aware of with an aim to optimise performance and minimise risk of outages. - Overall AIS Network Health monitoring utilising observability tools and set alerting mechanisms. - Maintain and update station owner records and is in a position to ensure related data integrity. - Utilise exposure to the community to provide suggestions and ideas for improvement to the team. - Handle logistics and issues of operational nature. - Moderate discussions and user-generated content (including rating photos) to maintain a respectful and safe community environment - Address and resolve conflicts or issues within the community ## Experience & Background - 2+ years of experience in a technical support role, preferably within a SaaS or software environment. - Excellent written and spoken English, with the ability to explain technical information clearly and concisely to both technical and non-technical audiences. - Experience or exposure to AIS, radio systems or related technologies. - Familiarity with Linux  and Windows operating systems. - Hands-on experience troubleshooting technical issues and a structured approach to problem solving. - Good understanding of networking fundamentals, including TCP/IP, firewalls and connectivity. Desirable: - ## Basic knowledge of photography - Experience with Intercom and Salesforce Behavioural Competencies: - You take ownership of problems and follow them through to resolution. - You combine technical problem-solving with empathy and a genuine desire to help people. - You communicate clearly and professionally, particularly when explaining technical issues. - You are proactive and comfortable identifying problems rather than simply waiting for someone to report them. - You enjoy learning new technologies and are comfortable investigating issues you haven't encountered before. - You build positive relationships with customers, station owners and community members, including in challenging situations. We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. ## About Kpler ## Company Overview - **One-liner**: Kpler is a data and analytics platform providing real-time intelligence on global commodity flows, vessel movements, and physical trade. - **Entity Type**: Private (PE-backed; primarily founder- and employee-owned) - **Headquarters**: Brussels, Belgium - **Founded**: 2014 - **Founders**: Two engineers (names not publicly listed) who started the company in a kitchen ## Core Business - **Primary industry**: Maritime and commodity trade intelligence; data & analytics (classified as Technology, Information and Media) - **Target customers**: B2B — commodity traders, analysts, shipping professionals, energy companies, supply chain operators, and financial institutions across 40+ markets (liquids, gas, dry bulk, freight, power) - **Mission**: "Serve as the definitive intelligence platform for global physical trade, driving real-time decisions" ## Products & Services - **Kpler Platform**: Subscription-based real-time cargo tracking and commodity flow analytics covering 40+ markets, including vessel movements, volumes, product grades, buyers/sellers, and forecasted destinations. - **MarineTraffic**: World's leading ship tracking and maritime intelligence provider, acquired as a Kpler brand. - **Inbox**: Collaborative communication platform designed specifically for the maritime and global supply chain industry. - **Kpler APIs & Data Integrations**: Developer portal for embedding trade-flow and maritime data into applications, plus an Excel Add-In, Cloud DB, and Snowflake-native data solutions. - **Kpler MCP (Beta)**: Model Context Protocol integration that lets large language models translate plain-language requests into precise API calls, returning answers as narrative, charts, or CSV. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total funding of **$201.6M** across funding rounds, most recently a Private Equity round (April 2022) led by Insight Partners and Five Arrows Growth Capital, followed by a secondary market round (June 2026) led by Sixth Street. - **Annual Revenue**: LinkedIn's data provider reports **EUR 6.7M** — this figure appears significantly understated relative to the company's scale (850+ employees, profitable since launch) and should be treated as an unreliable estimate. - **Notable Investors/Partners**: Insight Partners, Five Arrows Growth Capital, Sixth Street - **Growth Signals**: - Headcount grew **+22.1% YoY** (data provider reports 599 employees; company site reports 850+ employees and 69 nationalities) - Acquisitions: **FleetMon** (March 2023) and **COR-e** (September 2022), plus MarineTraffic - **54 active job postings**; job postings up **+116% YoY** - Expanding into power markets with dedicated Data Engineer and ML Engineer roles - Processes **1.3bn+ AIS signals per day** with a global network of agents and experts ## Competitive Advantages - **Proprietary datasets**: 1.3bn+ AIS signals per day and 245k–255k+ tracked assets/experts create a defensible data moat. - **First-mover in LNG**: Revolutionized the LNG market with the first cargo-tracking solution in 2014. - **Profitable from the start**: Remains primarily owned by founders and team members, allowing long-term product focus. - **Global footprint**: Operations in 10+ countries with workforce distributed across 34+ countries, providing on-the-ground intelligence and 24/7 coverage. - **Brand portfolio**: MarineTraffic and FleetMon extend reach across maritime and supply chain segments. ## Strategic Focus - Building a "singular platform for global trade intelligence" that consolidates commodities, freight, and maritime data. - Expanding into **power markets** and adjacent commodity verticals. - Investing in **AI/ML capabilities**, including the MCP beta for LLM-driven data access and ML engineering hires. - Deepening **data integrations** (APIs, Snowflake, Cloud DB, Excel) to embed Kpler data into customer workflows. ## Why Work Here - **Flexibility**: Hybrid, fully remote, or on-site options; employees can work from central office spaces, sponsored co-working hubs, or fully remote. - **Perks**: WFH monthly allowance for electricity and wi-fi, top-of-range office equipment and setup budget, health insurance coverage. - **Leave**: Global maternity, parental, medical, festival, and compassionate leave policies. - **Culture**: 69 nationalities across the company; regular online and on-site social events; described as "globally minded, flexibility-driven, and innovation-fueled." - **Employer rating**: 3.7/5 from 158 reviews on LinkedIn — Work-Life 3.7, Compensation 3.7, Culture 3.2, Career 3.5. - **Salary benchmarks** (from LinkedIn data): Account Manager ~$99,343/yr, Account Executive ~$111,985/yr, Data Engineer ~€60,000/yr. - **Talent pool**: Frequently hires from competitors and adjacent data providers including MarineTraffic, Spire, Wood Mackenzie, S&P Global, Argus Media, and Bloomberg. ## Sources 1. [kpler.com — Careers](https://www.kpler.com/company/careers) 2. [kpler.com — About Us](https://www.kpler.com/company/about-us) 3. [linkedin.com — Kpler](https://www.linkedin.com/company/kpler) 4. [jobs.lever.co — Kpler](https://jobs.lever.co/kpler) 5. 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