--- title: 'Alignment Engineer (Remote) at Intelligent Technical Solutions' canonical: 'https://feeny.ai/job/alignment-engineer-remote-intelligent-technical-solutions-global-b21mbp9tfn1p' type: 'job' last_seen: '2026-10-19' --- # Alignment Engineer (Remote) at Intelligent Technical Solutions - **Company:** Intelligent Technical Solutions - **Location:** Global - **Work type:** remote - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.greenhouse.io/its/jobs/8020461003 ## Job description Job Description The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices. Job Responsibilities - Perform Remote Standards and Alignment Reviews. - Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes. - Develop and maintain technical knowledge of assigned Clients’ environments. - Conduct thorough checking, updating and accuracy of Clients’ information and documentation. - Be responsible for upholding best practices, and reporting recommendations to the vCIO. - Identify Client technical risk and collaborate with internal teams appropriately. - Contribute to the maintenance of the ITS Standards Library. - Actively participate in the Standards and Alignment Committee - Develop both technical and business acumen relating to Client sites - Proactively maintain and improve Clients’ infrastructure remotely. - Review project results for thoroughness, outcomes, documentation, and quality of execution - Maintain strong client relationships. - Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry - Maintaining and keeping all assigned client documentation in order. - Assist in the training, mentoring and development of staff. - Perform general office duties as required remotely. - Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required. - Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager. - Adopt continuous learning and improvement processes in all aspects of the position. - Implement, participate in, and promote Company Policies and Procedures. Job Qualifications Technical Qualifications - 3 years plus previous experience in IT administration and/or technical support experience, or equivalent. - Knowledge of IT and telecommunications infrastructure, hardware and software applications. - Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system. - Demonstrated experience with web and internet technologies. - Tertiary qualifications in Computer Science/Information Technology, or equivalent. Core Competencies & Soft Skills - Strong communication (written and verbal) and interpersonal skills. - High level organizational, coordination and prioritization skills. - Strong problem-solving skills and ability to learn new technologies. - Show initiative when undertaking tasks. - Able to work well both within a team environment and autonomously. - Good task management and multi-tasking skills. - High degree of confidentiality. - High degree of punctuality. - Ability to take, interpret and follow instructions. - Client service orientation. - Ability to work with staff at all levels of the Company. - Committed towards undertaking duties efficiently with a strong attention to detail. - Professional personal presentation. - Awareness of and ability to work in accordance with Company Policies and Procedures. Job KPI's - Number of completed client assessments. - Number of findings created. - Alignment tickets completed. - Documentation tickets completed. - Security remediation tickets completed. - Request tickets completed. Job Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 25 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time 40 hrs. a week:  8:30 AM to 5:30 PM EST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). ## Compensation Pay rate starts at $7.03/hour and may vary by experience and location. ## Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification. Fraud Alert – Recruitment Scams Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels. - ITS does NOT request payment or financial information at any stage of the hiring process. - Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer. - We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts. - If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com. - All verified job openings are posted here:https://www.itsasap.com/job-openingshttps://www.itsasap.com/job-openings. 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Start your instant interview now: [PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/65de5e74c886f2dd935e3ae5) ## About Intelligent Technical Solutions ## Company Overview - **One-liner**: Intelligent Technical Solutions (ITS) is a managed IT services provider that delivers enterprise-grade cybersecurity, compliance, and IT support to small and mid-sized businesses. - **Entity Type**: Private (acquired by Tower Arch Capital) - **Headquarters**: Las Vegas, Nevada, United States - **Founded**: 2003 - **Founders**: Not publicly listed on the company website ## Core Business - **Primary Industry**: Managed IT Services, Cybersecurity, and Compliance - **Target Customers**: Small to mid-sized businesses (SMBs) across various industries - **Mission Statement**: "Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget." [itsasap.com](https://www.itsasap.com/about-us) ## Products & Services - **Managed IT**: Proactive monitoring, maintenance, and 24/7 support for business IT infrastructure. - **Co-Managed IT**: Supplemental IT support for businesses with existing internal IT teams. - **Cybersecurity**: Federal-grade security services including threat detection, prevention, and response. - **Compliance**: Guidance and support for navigating regulatory requirements (e.g., SOC 2, CMMC). - **Data Analytics**: Tools and services to leverage business data for decision-making. - **AI Solutions**: AI-powered tools for automating repetitive tasks and enhancing decision-making. - **VoIP Phone Systems**: Cloud-based phone systems for business communication. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of $26.0 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - **Notable Investors/Partners**: Parent company is Tower Arch Capital (acquired in July 2022) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - **Growth Signals**: - Headcount of 221 employees, growing +17.8% year-over-year [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - Acquired multiple companies: BrightWire Networks (2022), Granite Computer Solutions (2022), Digital Seattle (2024), Afineol IT Consulting (2024), Black Breach (2025) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - Recognized on Inc. 5000 list (2024), CRN MSP 500, CRN Tech Elite 250, CRN Security 100, and Channel Futures MSP 501 [itsasap.com](https://www.itsasap.com/about-us) - 91 certified technicians on staff [itsasap.com](https://www.itsasap.com/about-us) ## Competitive Advantages - **Enterprise-Grade for SMBs**: Delivers sophisticated IT and security solutions typically reserved for large enterprises at prices accessible to small businesses. - **National Reach with Local Expertise**: Operates in 12+ major U.S. markets (Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, Seattle) while maintaining a local service model [itsasap.com](https://www.itsasap.com/about-us). - **Broad Service Portfolio**: Combines managed IT, co-managed IT, cybersecurity, compliance, data analytics, and AI services under one roof. - **SOC 2 Type II Certified**: Demonstrates a commitment to security and operational controls. [itsasap.com](https://www.itsasap.com/about-us) - **Aggressive M&A Strategy**: Rapid growth through acquisitions is expanding geographic footprint and talent base. ## Strategic Focus - **Growth Through Acquisition**: Continuing to acquire regional MSPs to expand market presence (6 recent acquisitions listed). - **Deepening Cybersecurity & Compliance**: Focus on high-value offerings like CMMC and SOC 2 compliance to meet growing regulatory demands. - **Expanding AI Capabilities**: Integrating AI tools into service offerings to help clients automate and innovate. - **Building a Global Workforce**: Actively hiring across the U.S., Philippines, India, Serbia, and South Africa to create a 24/7 support model. [itsasap.com](https://www.itsasap.com/job-openings) ## Why Work Here - **Culture & Values**: Emphasizes core values like "Be a Creator," "Have an Open Mind," and "Do the Right Thing," with a stated goal of creating a "no drama, professional team." [itsasap.com](https://www.itsasap.com/about-us) - **Remote/Hybrid Work**: Offers a mix of remote, hybrid, and onsite roles depending on location and position (e.g., "CMMC Security Engineer (Hybrid)" and "Remote IT Service Desk Coordinator"). [itsasap.com](https://www.itsasap.com/job-openings) - **Benefits**: Competitive base salary, comprehensive health plans (medical, dental, vision), life and accident insurance, disability coverage, paid US holidays, paid time off (starting at 15 days/year), maternity/paternity leave, retirement plan, health & wellness program, and company-paid training and certification. [itsasap.com](https://www.itsasap.com/careers) - **Growth Opportunities**: High growth rate (+17.8% YoY) and a track record of promotions and internal mobility, with a workforce breakdown showing many specialist and manager-level roles. - **Diversity & Inclusion**: Stated commitment to Equal Employment Opportunity and providing a safe space for all employees. [itsasap.com](https://www.itsasap.com/careers) - **Global Team**: Opportunity to work with colleagues across the U.S., Philippines, India, Serbia, and South Africa. [itsasap.com](https://www.itsasap.com/job-openings) - **Community Impact**: "ITS Cares" employee-led volunteer program for community service. [itsasap.com](https://www.itsasap.com/about-us) ## Sources 1. [itsasap.com - Homepage](https://www.itsasap.com/) 2. [itsasap.com - About Us](https://www.itsasap.com/about-us) 3. [itsasap.com - Careers](https://www.itsasap.com/careers) 4. [itsasap.com - Job Openings](https://www.itsasap.com/job-openings) 5. [linkedin.com - Intelligent Technical Solutions](https://www.linkedin.com/company/intelligent-technical-solutions) ## Other roles at Intelligent Technical Solutions - [Finance Admin Assistant (International)](https://feeny.ai/job/finance-admin-assistant-international-intelligent-technical-solutions-global-a5rq2enxtj5c) — Global - [Network Administrator Onsite (Dallas, TX)](https://feeny.ai/job/network-administrator-onsite-dallas-tx-intelligent-technical-solutions-dallas-2m3sw8zzzkb1) — Dallas, TX - [Project Engineer II (International)](https://feeny.ai/job/project-engineer-ii-international-intelligent-technical-solutions-global-xm8q9vs6xw2k) — Global - [System Administrator II (International)](https://feeny.ai/job/system-administrator-ii-international-intelligent-technical-solutions-remote-9dndk5k6jte1) - [IT Technician II Onsite (Sacramento, CA)](https://feeny.ai/job/it-technician-ii-onsite-sacramento-ca-intelligent-technical-solutions-sacramento-nh51h74sg53r) — Sacramento, CA - [Project Engineer (Remote)](https://feeny.ai/job/project-engineer-remote-intelligent-technical-solutions-global-wn5fsg7tx78b) — Global - [IT Project Engineer II Onsite (Las Vegas, NV)](https://feeny.ai/job/it-project-engineer-ii-onsite-las-vegas-nv-intelligent-technical-solutions-las-kn2p8k70fqgb) — Las Vegas, NV - [IT Technician II Onsite (Seattle, WA)](https://feeny.ai/job/it-technician-ii-onsite-seattle-wa-intelligent-technical-solutions-seattle-ccjntm2dzkbc) — Seattle, WA - [Team Lead Onsite (Seattle, WA)](https://feeny.ai/job/team-lead-onsite-seattle-wa-intelligent-technical-solutions-seattle-q29ysnm8yhaf) — Seattle, WA - [Senior Cybersecurity Compliance Consultant (US Remote)](https://feeny.ai/job/senior-cybersecurity-compliance-consultant-us-remote-intelligent-technical-dv0pk2fqwjz3)