---
title: 'Alliance Operations Manager at Bilt'
canonical: 'https://feeny.ai/job/alliance-operations-manager-bilt-new-york-ay2kr845havn'
type: 'job'
last_seen: '2026-09-05'
---

# Alliance Operations Manager at Bilt

- **Company:** Bilt
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-08
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.gem.com/bilt/am9icG9zdDpB1nIvxacwyN9OMC4WZZFN

## Job description

What's the role? As Alliance Operations Manager, you will be responsible for leading and executing property management strategies across the Bilt Alliance network. You'll play a crucial role in ensuring successful property onboarding, property and resident engagement, and maintaining strong relationships with property management teams. This position combines property management expertise with loyalty program knowledge to drive resident adoption and satisfaction.

In this role you will...

- Lead the implementation and execution of new property onboarding processes, including managing kick-off calls, pre-launch preparations, and post-launch success monitoring
- Develop and maintain comprehensive training programs for property management teams, focusing on Bilt platform utilization and resident engagement strategies
- Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
- Manage and optimize the training strategy for new property teams, including creation and delivery of training materials
- Manage day-to-day operations and relationship development for a portfolio of smaller alliance partnerships, serving as the primary point of contact
- Support member services escalations and inquiries for enterprise accounts, collaborating with internal teams to resolve complex resident issues
- Lead monthly Q&A sessions with property portfolios
- Maintain regular communication with key stakeholders
- Act as operational leader for site teams across Property Management Companies, including visiting regional conferences with partners and becoming a face within their teams
- Travel regularly to attend industry events, conferences, and conduct in-person partner visits to strengthen relationships and support property teams

In terms of qualifications we're seeking:

- 3-5 years of professional experience in property management, leasing, or multifamily marketing roles
- Strong understanding of property management systems and leasing operations
- Technical onboarding experience and experience with CRM systems + property management software
- Familiarity with Zendesk or similar customer service platforms
- Excellent project management skills with ability to handle multiple property onboarding processes simultaneously
- Superior communication and presentation skills, with experience in training and educational content development
- Data-driven approach to problem-solving with strong analytical capabilities
- Demonstrated ability to build and maintain strong relationships with property management teams
- Ability to travel 25-30% of the time for industry events, partner meetings, and on-site support

Bonus Points:

- Experience with loyalty programs or rewards platforms
- Background in multifamily marketing or resident retention programs
- Knowledge of property management systems (Yardi, RealPage, etc.)
- Previous experience in a training or education role within real estate
- Understanding of fintech or real estate technology products
- Experience managing partnership accounts or client success roles
- Customer service or member support experience

Benefits:

- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
- Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for an Alliance Operations Manager is $80,000-115,000 and will be eligible for equity and an annual performance-based bonus.

## About Bilt

## Company Overview
- **One-liner**: Bilt Rewards is the first loyalty program that lets renters earn points on their largest monthly expense—rent—and redeem them for travel, fitness, rent credits, and even a future home.
- **Entity Type**: Private (valued at $10.75 billion as of the latest round)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021 (launched in 2020)
- **Founders**: Not publicly available in the search results

## Core Business
- **Primary industries**: Financial Services, Loyalty Programs, Property Technology
- **Target customers**: B2C (renters) and B2B (multifamily property owners/operators)
- **Mission**: To turn the single largest monthly expense into rewards and benefits that make living in your neighborhood better.

## Products & Services
- **[Bilt Rewards Loyalty Program]**: A points-based rewards program that allows members to earn on rent payments, condo/co-op fees, and spending at neighborhood merchants (restaurants, fitness, rideshare, etc.). Points can be transferred 1:1 to major airline and hotel programs or used for rent credits, shopping, fitness, and even a down payment on a home.
- **[Bilt Mastercard]**: A co-branded credit card issued by Wells Fargo in partnership with Mastercard. It is the first and only credit card that lets users pay rent and earn points without a transaction fee.
- **[Bilt Payment Center]**: A platform that processes rent payments directly for residents living in properties within the Bilt Alliance network, enabling additional earn opportunities on leases and renewals.
- **[Bilt Alliance]**: A network of over 4.5 million apartments and homes across the U.S. that have partnered with Bilt to offer rewards to their residents.

## Market Standing
- **Valuation**: $10.75 billion (latest, per company careers page)
- **Key Metric**: Total funding of $813.3 million across 7 rounds (LinkedIn). Annual revenue estimated at $38.2 million (LinkedIn estimate).
- **Notable Investors**: General Catalyst, Left Lane Capital (lead investors); also includes Mastercard, Wells Fargo as strategic partners.
- **Growth Signals**: Headcount grew 73.3% year-over-year to approximately 317 employees (LinkedIn). The Bilt Alliance network expanded to 4.5M+ units. Ranked the highest-value point currency by top publications.

## Competitive Advantages
- **First-mover in rental rewards**: No other major loyalty program focuses exclusively on rent, the largest monthly expense for most Americans.
- **No-fee rent payments on credit card**: The Bilt Mastercard is the only card that allows rent payments without incurring a transaction fee.
- **High-value transfer partners**: Points transfer 1:1 to major airline and hotel programs, giving them exceptional flexibility and value.
- **Large network (Bilt Alliance)**: 4.5M+ apartments create a strong network effect; the more properties join, the more valuable the program becomes for both renters and owners.

## Strategic Focus
- **Ecosystem expansion**: Bilt is actively growing its neighborhood rewards (restaurants, fitness, rideshare) and exploring new use cases for points (e.g., down payments on homes).
- **Deepening property partnerships**: Continuing to onboard multifamily owners and operators to expand the Bilt Alliance.
- **Product innovation**: Enhancing the payment center, credit-building features, and elite status program to increase member engagement and retention.

## Why Work Here
- **Culture**: Described as “ownership culture” where anyone can bring ideas to the table, no hierarchy on ideas. Attracts ambitious, unconventional thinkers seeking career-making opportunities.
- **Work model**: In-person company – most employees work from the New York office 4-5 days a week (as per Built In).
- **Compensation & Benefits**: Fully paid medical, dental, and vision insurance (with buy-up options); company equity; 401k with company match; unlimited PTO; paid parental leave; Carrot Fertility support; One Medical membership; fitness & wellness contributions; pet insurance; HSA dollars; Obsidian Status (employee-only loyalty tier); unique team events.
- **Growth trajectory**: One of NYC’s fastest-growing startups, valued at $10.75B with strong headcount growth, offering ample career advancement opportunities.

## Sources
1. [biltrewards.com/careers](https://www.biltrewards.com/careers)
2. [builtin.com/company/bilt-rewards](https://builtin.com/company/bilt-rewards)
3. [linkedin.com/company/biltrewards](https://linkedin.com/company/biltrewards)
4. [jobs.gem.com/bilt](https://jobs.gem.com/bilt)

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