---
title: 'Amazon Connect, Principal Consultant at TTEC Digital'
canonical: 'https://feeny.ai/job/amazon-connect-principal-consultant-ttec-digital-london-vybd8cwncaqk'
type: 'job'
last_seen: '2026-09-10'
---

# Amazon Connect, Principal Consultant at TTEC Digital

- **Company:** TTEC Digital
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/ttecdigital/1ea125e5-1123-4472-aa44-5012403a6486

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

What you will be doing:

- Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels)
- Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs)
- Implement infrastructure as code (Terraform/CloudFormation) for repeatable, CI/CD-driven deployments across environments
- Support country go-live rollouts configuring Amazon Connect instance setup for scaling from pilot (Hungary) to 80+ countries and 40+ languages
- Contribute to WFM delivery Amazon Connect forecasting, scheduling, capacity planning configuration, and real-time/historical reporting integrations
- Collaborate with programme stakeholders participating in sprint ceremonies, providing technical input to architecture decisions, and communicating progress to project/programme managers
- Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently
- Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews.

Skills and experience you will bring:

- Bachelor's degree in Computer Science, Engineering, or equivalent professional experience
- 5+ years of hands-on software development or cloud engineering experience
- Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support.
- Proficiency in Python or Node.js with production deployment experience
- Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, CloudFormation or Terraform
- Hands-on experience with REST API development and integration of contact centre platforms with CRM/backend systems
- Experience with CI/CD pipelines, version control (Git), and infrastructure as code
- Ability to work effectively within cross-functional Agile teams in a complex enterprise environment
- Applicants must have the permanent right to work in the United Kingdom. Sponsorship is not available for this position.

## Preferred skills

- Amazon Connect implementation experience (contact flows, Contact Lens, Lex integration, telephony/number porting)
- AWS certifications (Solutions Architect Associate or Professional)
- Experience with WFM solutions (forecasting, scheduling, real-time adherence)
- Multi-language/multi-country deployment experience at enterprise scale
- Experience working with or at AWS Professional Services, system integrators, or specialist CC consultancies
- Familiarity with Pega CRM or Salesforce Service Cloud Voice integrations
- Experience in regulated environments (financial services, travel/hospitality)

Why join us?

- Work on one of the world's largest Amazon Connect transformation programmes
- Deliver customer experience solutions at global scale
- Collaborate with AWS specialists and enterprise architects
- Influence the adoption of next-generation AI-powered customer service capabilities
- Opportunities to work across voice, digital, AI, automation, and analytics technologies

- This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- flexible time off (FTO) and wellness time off.

## #LI-BN1

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

## Other roles at TTEC Digital

- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-ttec-digital-hyderabad-mfbsdq8sg9pc) — Hyderabad, India
- [Director, Data Engineering - GCP](https://feeny.ai/job/director-data-engineering-gcp-ttec-digital-toronto-xe3g4hfgncg4) — Toronto, Canada
- [NICE CXone Technical Project Manager](https://feeny.ai/job/nice-cxone-technical-project-manager-ttec-digital-manila-frxeqwhbmdbc) — Manila, Philippines
- [Principal Client Advisory](https://feeny.ai/job/principal-client-advisory-ttec-digital-manila-gazy50hghtkw) — Manila, Philippines
- [Salesforce Project Manager](https://feeny.ai/job/salesforce-project-manager-ttec-digital-manila-7m12aybnr473) — Manila, Philippines
- [Architect, Product Development](https://feeny.ai/job/architect-product-development-ttec-digital-austin-vepq0w1eq8w1) — Austin, TX
- [Senior Developer - Power Apps](https://feeny.ai/job/senior-developer-power-apps-ttec-digital-hyderabad-b1kecsacwk44) — Hyderabad, India
- [Architect, Product Development](https://feeny.ai/job/architect-product-development-ttec-digital-toronto-82atjkhk8xvb) — Toronto, Canada
- [Conversational AI Engineer - Google/GECX & Code Agents](https://feeny.ai/job/conversational-ai-engineer-google-gecx-code-agents-ttec-digital-manila-pnmtzw9dt58g) — Manila, Philippines
- [Conversational AI Engineer - Google/GECX & Code Agents](https://feeny.ai/job/conversational-ai-engineer-google-gecx-code-agents-ttec-digital-bogota-rx4tbzpjsqxy) — Bogotá, Colombia