---
title: 'Analista de Customer Care JR - [Afirmativa para PCD] at Swile'
canonical: 'https://feeny.ai/job/analista-de-customer-care-jr-afirmativa-para-pcd-swile-sao-paulo-mj35f551b3dw'
type: 'job'
last_seen: '2026-10-28'
---

# Analista de Customer Care JR - [Afirmativa para PCD] at Swile

- **Company:** Swile
- **Location:** São Paulo, Brazil
- **Work type:** hybrid
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/swile/e44d7647-c527-4d82-baf7-166db02f8cff

## Job description

Sobre nós ✨

A Swile Brasil é a startup pioneira de benefícios flexíveis no Brasil. A nossa missão é ajudar a oferecer um melhor ambiente de trabalho para os seus colaboradores através dos benefícios flexíveis Swile que entregamos por meio de uma tecnologia de ponta.

Fundada em 2016 e reconhecida como uma das melhores empresas para trabalhar pelo GPTW (Great Place to Work 2023), a mais inovadora ScaleUp europeia e que revolucionou o mercado de benefícios na França em 2021, se tornando um unicórnio global!

Sobre a posição 🔥

A posição de Customer Care JR tem papel fundamental dentro da equipe da Swile, sendo responsável por:

- Realizar o atendimento aos clientes por meio de canais como telefone, e-mail, chat e redes sociais, garantindo uma experiência positiva.
- Registrar, acompanhar e solucionar as solicitações, reclamações e dúvidas dos clientes de maneira eficaz e eficiente.
- Fornecer suporte nas atualizações de informações e no esclarecimento de dúvidas sobre produtos e serviços.
- Trabalhar junto a outras áreas da empresa para resolver questões mais complexas ou encaminhar os casos conforme necessário.
- Identificar oportunidades de melhoria nos processos de atendimento e sugerir ações para aprimorar a qualidade do serviço.

Aqui, você terá autonomia para identificar oportunidades e executar as estratégias adequadas com o momento e desafios que temos aqui!

Requisitos

- Ter pelo menos um ano de experiência em área de customer care/service/experience/support (ou afins);
- Boa comunicação e satisfatório manejo no contato via telefone;
- Habilidade comprovada em trabalhar com prazos e metas;
- Pensamento crítico;
- Tem orientação à solução;

Sobre você

- Gosta de trabalhar em times;
- Gosta de resolver problemas complexos;
- Tem comunicação efetiva;
- Tem habilidade de trabalhar com diferentes contextos e diferentes cenários;
- Bom ouvinte

Sobre nossos valores

- 💜 We are team players: nós nos importamos com nossos colegas e navegamos bem entre áreas
- 🏋 We are doers: temos ano nível de autonomia e entregamos resultados tangível
- 🏄 We move fast: identificamos corretamente as prioridades e assumimos a iniciativa
- 📣 We are ambassadors: entendemos sobre o mercado, o produto e estamos alinhados em torno da mesma visão
- 🍔 We stay hungry: somos resilientes e gostamos de aprender e compartilhar conhecimento
- 🥰 We cherish our values : abrimos mão do ego e aceitamos feedbacks como um presente

O que oferecemos

- [💳](https://emojiterra.com/pt/cartao-de-credito/) Pacote de benefícios flexíveis super atraentes para você usar como quiser (refeição, alimentação, mobilidade, cultura, educação, etc) dentro do cartão Swile;
- [💸](https://emojiterra.com/pt/dinheiro-voando/) Bônus
- [🏠](https://emojiterra.com/pt/casa/) Auxílio Mobilidade
- [👩‍⚕️](https://emojiterra.com/pt/mulher-profissional-da-saude/) Plano de Saúde e Odontológico sem coparticipação;
- [💪](https://emojis.wiki/pt/musculos/) TotalPass (acesso às melhores academias e estúdios)
- 🗣️ Aulas de inglês.
- [💊](https://emojiterra.com/pt/comprimido/) Auxilio farmária
- [🧠](https://emojipedia.org/pt/c%C3%A9rebro/) Saúde emocional (sessões de terapia gratuitas com um de nossos parceiros)
- 💰 Swile Shop (desconto em mais de [1.100](http://1.0.0.100/) lojas e restaurantes)

Nós abraçamos e incentivamos a diversidade e inclusão no nosso time, então, sinta-se livre para ser quem você é junto à nós 🌈

## About Swile

## Company Overview
- **One-liner**: Swile is a French worktech company that provides an all-in-one employee benefits platform through a smart card and mobile app designed to simplify and digitize salary-linked benefits like meal vouchers, gift cards, mobility, and culture checks.
- **Entity Type**: Private (Unicorn, achieved profitability)
- **Headquarters**: Montpellier, France
- **Founded**: 2018
- **Founders**: Loïc Soubeyrand

## Core Business
- **Primary industry/industries**: Worktech (Employee Benefits, Fintech, HR Tech)
- **Target customers**: B2B, serving companies of all sizes (from SMBs to large enterprises) in France and Brazil, including clients like Carrefour, Le Monde, JCDecaux, PSG, Airbnb, Spotify, and TikTok.
- **Mission or purpose statement**: To reinforce employee engagement and spread smiles at work by offering a unified, personalized, and modern experience that meets everyone's needs.

## Products & Services
- **[Swile Card]**: A physical and digital smart card that consolidates all employee salary benefits (meal vouchers, gift cards, mobility allowances, culture checks) into a single payment method. Backed by proprietary "Smartcard" technology.
- **[Swile App]**: A mobile application that allows employees to manage their benefits, view transactions, and personalize their experience. High user ratings (4.7/5 on Google Play, 4.7/5 on Trustpilot, NPS of +65).

## Market Standing
- **Valuation/Market Cap**: Achieved unicorn status (valuation over €1 billion). Recent valuation not publicly disclosed as a private company.
- **Key Metric**: Achieved centaur status (over €100 million in annual recurring revenue) following the acquisition of Bimpli in December 2022. The company is now profitable.
- **Notable Investors/Partners**: Raised multiple funding rounds from leading investors (specific names not detailed in the provided sources, but described as "first-rank investors").
- **Growth Signals**: 
  - 1 out of every 3 meal voucher card transactions in France is made with a Swile card.
  - Successful acquisition and integration of Bimpli, pushing ARR over €100M and enabling profitability.
  - Expansion into the Brazilian market.

## Competitive Advantages
- **Proprietary Smartcard Technology**: An exclusive innovation that powers the unified benefits experience.
- **Unified Platform**: Swile aggregates all common employee benefits (meal, gift, mobility, culture) into one card and app, simplifying administration for companies and usage for employees.
- **Strong Brand and Trust**: Very high user ratings across app stores and review platforms, indicating high employee satisfaction.
- **Market Leadership in France**: Dominant position in the French meal voucher market with significant market share.

## Strategic Focus
- **International Expansion**: Operating in both France and Brazil, with ambitions to grow further.
- **Product Ecosystem Expansion**: Continuing to enhance the unified platform with new features and benefits categories.
- **Profitability and Sustainable Growth**: Having reached profitability, the focus is on maintaining healthy financials while scaling.
- **Responsible Business (RSE)**: Pursuing B Corp certification, committed to the Science-Based Target Initiative (SBTi), and holding an Ecovadis Silver Medal. Their strategy "Sustainable Swile 2025" drives environmental and social impact.

## Why Work Here
- **Culture**: Described as both "profoundly benevolent and extremely demanding," valuing autonomy and initiative-taking. Core values include "We are team players," "We are doers," "We move fast," "We are ambassadors," and "We stay hungry."
- **Remote/Hybrid Policy**: The company has both on-site roles (e.g., São Paulo) and roles with remote potential. Specific policy details would depend on the role and team.
- **Notable Perks**: An employee benefits package that starts with their own product—the Swile Card and App. The company strongly emphasizes professional equality (gender equality index score of 90/100), diversity, equity, and inclusion.
- **Engineering Culture**: A focus on "moving fast," testing, learning from failure, and high ambition without boundaries. The recruitment process for technical roles includes a practical test and multiple team interviews.

## Sources
1. [Swile Careers Page](https://jobs.lever.co/swile/)
2. [Swile Corporate - About Us](https://www.swile.co/a-propos-de-swile)
3. [Swile Product Page](https://www.swile.co/)
4. [Welcome to the Jungle - Swile Jobs](https://www.welcometothejungle.com/en/companies/swile/jobs)

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- [Senior Legal Counsel - Product, Innovation & Regulatory Affairs](https://feeny.ai/job/senior-legal-counsel-product-innovation-regulatory-affairs-swile-paris-tpw27cgfrf6j) — Paris, France
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