---
title: 'Analista de Sucesso do Cliente Pleno (CSM) at Skydropx - Frenet'
canonical: 'https://feeny.ai/job/analista-de-sucesso-do-cliente-pleno-csm-skydropx-frenet-curitiba-32n7hvnrv100'
type: 'job'
last_seen: '2026-11-11'
---

# Analista de Sucesso do Cliente Pleno (CSM) at Skydropx - Frenet

- **Company:** Skydropx - Frenet
- **Location:** Curitiba, Brazil
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/Skydropx/bccae770-b3a6-4fa7-86e4-98b888f06398

## Job description

A área de Customer Success está em transformação, e o cuidado com a base de clientes se mantém como prioridade. Buscamos uma pessoa para assumir a gestão de uma carteira de clientes Grandes Contas, e, junto com isso, ajudar a estruturar os processos e métricas da célula de Grandes Contas como uma squad própria dentro do CS.

Responsabilidades e atribuições:

- Ser dono(a) da relação com uma carteira de Grandes Contas, com metas de recorrência, retenção e aumento de receita
- Construir e executar planos de conta alinhados aos objetivos de negócio do cliente Monitorar cadência de envios e identificar queda de recência antes que vire churn silencioso
- Conduzir estratégias de reengajamento e recuperação de clientes com queda de atividade Identificar oportunidades e realizar contatos estratégicas com stakeholders-chave e parceiros do cliente Identificar e executar oportunidades de expansão de volume/receita dentro da carteira
- Ajudar a desenhar e consolidar métricas, processos e playbooks do time de Account Managers de ITM Propor e documentar estratégias de retenção e expansão replicáveis para o time, não só para a própria carteira Sistematizar a resolução de problemas complexos, criando referência para o time (ex: fluxos de escalonamento, critérios de priorização)
- Levar feedbacks estruturados de clientes e do time para áreas internas (Product, RevOps, Suporte), com dados que sustentem a priorização Contribuir ativamente na construção de rituais, templates e critérios de segmentação da célula
- Garantir a plena atualização dos perfis dos clientes no CRM (Hubspot) Analisar indicadores de recorrência e recência da base para embasar decisões próprias e sugerir ajustes de processo pro time

Requisitos:

- Experiência em Customer Success, Account Management ou vendas B2B, com histórico de gestão de carteira
- Capacidade de negociação
- Pensamento analítico, com autonomia para interpretar indicadores e agir sobre eles
- Comunicação estruturada com interlocutores de nível gerencial/decisor
- Postura resolutiva Será um diferencial:
- Experiência no ecossistema de frete, logística ou e-commerce
- Vivência construindo ou estruturando processos
- Espanhol

Sobre a vaga:

- Modelo de trabalho: hîbrido
- Aldeia Coworking - Estação: https://maps.app.goo.gl/7DnF6SMoyiT1Wr53A
- Local: Curitiba
- Ambiente internacional.
- Tipo de contrato: Tempo integral - CLT

## About Skydropx - Frenet

## Company Overview
- **One-liner**: Skydropx is a logistics management platform that automates shipping for e-commerce and retail businesses, connecting them with multiple carriers and managing the entire shipping journey.
- **Entity Type**: Private (Y Combinator S18, raised $27M total funding)
- **Headquarters**: Monterrey, Nuevo León, Mexico
- **Founded**: 2014 (Skydropx); Frenet founded in 2015, acquired by Skydropx in 2025
- **Founders**: Tavo Zambrano (Co-Founder & CEO), Armando Solbes (Co-Founder & CFO)

## Core Business
- Primary industry: Logistics technology / Supply chain management
- Target customers: B2B – small, medium, and large e-commerce companies, retailers, and marketplaces
- Mission: To enable companies to own the entire experience from shopping cart to delivery, simplifying logistics for businesses of all sizes

## Products & Services
- **Skydropx Platform (SaaS)**: A unified logistics management system that allows businesses to select carriers, buy/print shipping labels, track shipments, estimate drop-off times, and handle returns. Features an “AI Dispatch” engine for intelligent carrier selection. Integrates with online stores and marketplaces.
- **Frenet Platform (SaaS)**: A platform focused on larger companies in Brazil, enabling freight cost comparison across multiple carriers and centralized freight management. Acquired by Skydropx in 2025 for $5.2M.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $27M to date (as of 2025). Acquired Frenet for $5.2M.
- **Notable Investors/Partners**: Y Combinator, Sierra Ventures, FJ Labs, Variv Capital, Dynamo
- **Growth Signals**: 
  - Team size reported as 320 on Y Combinator profile and 427 total employees on Built In (latest figure).
  - Acquisition of Frenet expands presence into Brazil, adding over 45K e-commerce clients.
  - Plans to cross-pollinate features: bring Skydropx’s SMB tools to Brazil and Frenet’s large-client capabilities to Mexico.

## Competitive Advantages
- **Unified carrier network**: Integrates with 30+ carriers in a single platform, simplifying shipping for merchants.
- **AI-powered dispatch**: Uses machine learning to recommend optimal carrier for each shipment based on cost, speed, and reliability.
- **Cross-border expertise**: Strong presence in Mexico and now expanding into Brazil through acquisition, offering a pan-Latin American logistics solution.
- **Y Combinator backing**: Validated by one of the world’s top startup accelerators, signaling strong product-market fit.

## Strategic Focus
- **Geographic expansion**: Deepening presence in Brazil while strengthening the Mexican market.
- **Product convergence**: Blending the best features of Skydropx (for SMBs) and Frenet (for large enterprises) to serve all customer segments across both countries.
- **Continued automation**: Enhancing AI and machine learning capabilities to further streamline shipping decisions and reduce manual work for clients.

## Why Work Here
- **Fast-growing startup**: Backed by top-tier investors and on a trajectory of rapid expansion, offering career growth opportunities in engineering, product, sales, and operations.
- **Engineering culture**: Head of Engineering and strong software development team (115+ people on The Org) focused on building scalable logistics infrastructure.
- **On-site workspace**: Employees work from physical offices in Monterrey; typical time on-site is full-time (Built In reports “OnSite Workspace”).
- **Impactful mission**: Solving real logistics friction for thousands of businesses across Latin America, with direct visibility into how your work affects customers.
- **Diverse team**: Roles span engineering, product, sales, marketing, customer success, and operations – a chance to wear multiple hats in a growing company.

## Sources
1. [ycombinator.com](https://www.ycombinator.com/companies/skydropx) – Y Combinator company profile (team size, founders, funding, batch)
2. [latamlist.com](https://latamlist.com/skydropx-acquires-frenet-for-5-2m/) – Acquisition details and total funding
3. [theorg.com](https://theorg.com/org/skydropx) – Org chart, team sizes, office locations
4. [builtin.com](https://builtin.com/company/skydropx-latam) – Employee count (427), year founded, office policy

## Other roles at Skydropx - Frenet

- [Especialista em Customer Engagement](https://feeny.ai/job/especialista-em-customer-engagement-skydropx-frenet-curitiba-q892as4hy8n5) — Curitiba, Brazil
- [Analista de Implementação de Mídia Paga](https://feeny.ai/job/analista-de-implementacao-de-midia-paga-skydropx-frenet-curitiba-8mt4jcvf9rtt) — Curitiba, Brazil
- [Executivo(a) de Novos Negócios – Logística e E-commerce](https://feeny.ai/job/executivo-a-de-novos-negocios-logistica-e-e-commerce-skydropx-frenet-sao-paulo-nmfy4pcq5869) — São Paulo, Brazil
- [Analista Desenvolvedor Fullstack Senior](https://feeny.ai/job/analista-desenvolvedor-fullstack-senior-skydropx-frenet-brazil-gezzsetpd8qa) — Brazil
- [Assistente de Suporte Ao Negocio](https://feeny.ai/job/assistente-de-suporte-ao-negocio-skydropx-frenet-curitiba-1c8cq61emexv) — Curitiba, Brazil
- [Customer Service Representative (Colombia)](https://feeny.ai/job/customer-service-representative-colombia-skydropx-frenet-bogota-16jwanbw6dgw) — Bogotá, Colombia
- [Supervisor(a) de Vendas Outbound](https://feeny.ai/job/supervisor-a-de-vendas-outbound-skydropx-frenet-curitiba-hh4hkwkpg17b) — Curitiba, Brazil
- [Senior Sales Team Leader](https://feeny.ai/job/senior-sales-team-leader-skydropx-frenet-bogota-b0mgz4wpqbyp) — Bogotá, Colombia
- [Technical Operations Analyst (Portugués-Español)](https://feeny.ai/job/technical-operations-analyst-portugues-espanol-skydropx-frenet-argentina-rjj4g3evp0kh) — Argentina
- [Especialista de CS Ops Pleno](https://feeny.ai/job/especialista-de-cs-ops-pleno-skydropx-frenet-curitiba-2vkvr4bfmyva) — Curitiba, Brazil