---
title: 'Analista de Sucesso do Cliente - Retenção (Savers) | RD Station (Remoto) at RD Station - Sourcing'
canonical: 'https://feeny.ai/job/analista-de-sucesso-do-cliente-retencao-savers-rd-station-remoto-rd-station-pkfqgcq7439c'
type: 'job'
last_seen: '2026-09-12'
---

# Analista de Sucesso do Cliente - Retenção (Savers) | RD Station (Remoto) at RD Station - Sourcing

- **Company:** RD Station - Sourcing
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-01-19
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/rdsourcing/jobs/8379976002

## Job description

Seu desafio no time:

Mensalmente, centenas de empresas e agências, de diversos portes e segmentos, iniciam suas jornadas dentro de nossas soluções RD Station Marketing e RD Station CRM em busca de resultados. No entanto, uma porcentagem delas solicita o cancelamento de suas contas. O seu desafio na área de Savers, que reúne características híbridas de um time de CS e vendas, será conectar-se com esses clientes, entender o real problema e resgatá-los, reduzindo o churn por meio da retenção de MRR e entrega de valor das nossas soluções.

Dentro do seu squad, você contará com o apoio de ferramentas avançadas de gestão de informações e treinamentos sobre técnicas de negociação, utilizadas pelas empresas mais inovadoras do mundo.

Suas principais entregas:

- Diagnosticar a situação/problema do cliente: Conectar via call ou zoom rapidamente as empresas que solicitaram o cancelamento do produto, abordando-as de uma forma amistosa para entender a real situação e problema que motivou o pedido de cancelamento;
- Proposta de solução: após o diagnóstico é necessário conectar as dores dos clientes e mostrar como nossa solução pode alavancar os resultados da sua estratégia de marketing digital e vendas;
- Negociação: a retenção por vezes é uma nova venda de produto/projeto, por vezes é necessário renegociar valores e questões contratuais;
- Organização ponta a ponta do processo: acompanhar o cliente desde o momento inicial do Pedido de Cancelamento, apoiar no processo de tomada de decisão, retornar o cliente para o ciclo, ou finalizar a sua jornada de contrato mantendo os registros de interações, alinhamentos, e informações qualitativas e quantitativas.

Perfil que buscamos:

- Experiência anterior em cargos que envolvam negociação direta com o cliente (área de pré-vendas, vendas, resgate, cobrança, renovação, CS);
- Resiliência para lidar com negociações difíceis e contornar [objeções de vendas](https://resultadosdigitais.com.br/vendas/contornar-objecoes-de-vendas/) com persuasão;
- Capaz de diagnosticar o cenário da empresa e propor estratégias que aumentem os  resultados do negócio do nosso cliente;
- Perfil multi-tarefa, capaz de lidar com alto volume de demandas.

Será considerado como um diferencial:

- Experiência ou cursos em Marketing Digital, Customer Success ou Inside Sales (como [estes aqui](https://bit.ly/3deQLI5));
- Conhecimento sobre [técnicas de vendas](https://resultadosdigitais.com.br/vendas/spin-selling/), de oratória, storytelling, rapport, negociação;
- Ter experiência prévia com meta e/ou volume alto de atendimento;
- Ser uma pessoa comunicativa com clientes e stakeholders da área, alto contato com time de CS, vendas, CX, financeiro e jurídico.

Etapas do processo seletivo:

- Aplicação - Envio da inscrição;
- Mindsight – Teste de estilo de trabalho;
- Talent Acquisition - Entrevista por competência com o time de recrutamento;
- Desafio Técnico – Teste de avaliação de habilidades técnicas;
- Entrevista Técnica - Entrevista técnica para discussão de requisitos da vaga;
- Entrevista Final - Conversa final com a gerência para alinhamento;
- Offer - Fase de conclusão do processo seletivo, com a apresentação da proposta de trabalho.

Obs: Podem ter etapas complementares e/ou alterações, de acordo com a necessidade do processo.

#LI-Hybrid

## About RD Station - Sourcing

## Company Overview
- **One-liner**: RD Station is a Brazilian marketing and sales automation platform that helps businesses of all sizes optimize their customer acquisition and growth processes through digital tools, AI integration, and multichannel communication.
- **Entity Type**: Private (acquired by TOTVS SA in 2021, operates as a business unit of the publicly traded parent company TOTVS)
- **Headquarters**: Florianópolis, Santa Catarina, Brazil
- **Founded**: 2011
- **Founders**: Eric Santos, Rafael Korbes, Carlos Andrade (co-founders)

## Core Business
- **Primary industry**: Marketing Automation & Sales Software (SaaS) / Digital Marketing Technology
- **Target customers**: B2B companies of all sizes (SMB, Mid-Market, Enterprise), digital marketing agencies, and ecommerce businesses; primarily focused on the Brazilian and Latin American markets, with expanding international reach
- **Mission/purpose statement**: To empower companies to grow through technology, with a platform that automates marketing, sales, and customer support tasks, driving excellence in results.

## Products & Services
- **[RD Station Marketing]**: SaaS platform for inbound marketing, email marketing, lead generation, landing pages, and marketing automation.
- **[RD Station CRM]**: Sales CRM software for pipeline management, lead tracking, and sales automation.
- **[RD Station Customer Support]**: Customer service and support platform for ticketing, live chat, and self-service.
- **[RD Station Ecommerce]**: Solutions designed to optimize online store operations and sales.
- **API & Integrations**: Platform integrates with major tools like WhatsApp, Instagram, Facebook, and over 2,000 partner integrations.
- **AI Features**: Integrated artificial intelligence for optimizing campaigns, lead scoring, and operational efficiency.

## Market Standing
- **Valuation/Market Cap**: Acquired by TOTVS in March 2021 for R$1.86 billion (approx. US$332 million at the time). As a business unit of TOTVS (publicly traded on B3: TOTS3), no separate valuation is publicly disclosed.
- **Annual Revenue**: USD $32 million (per LinkedIn estimate, 2023), with the platform serving over 60,000 active customers.
- **Notable Investors/Partners**: TOTVS SA (parent company); prior investors include Atomico, Redpoint eventures, and other venture capital firms (total funding of ~US$85 million). Partners include over 2,000 agencies.
- **Growth Signals**: Headcount of over 1,500 employees (Brand own site) vs. LinkedIn reporting ~750 "RDoers"; expanding to 14 countries (Argentina, Colombia, Mexico, Spain, Germany, etc.); awarded 8 times as Great Place to Work (GPTW); 4.3 stars on Glassdoor.

## Competitive Advantages
- **Market leadership in Brazil**: Dominant player in the marketing & sales software category for the Brazilian market, with deep local knowledge and compliance (e.g., LGPD, local integrations).
- **TOTVS ecosystem**: Backed by the largest tech company in Brazil, providing financial stability, infrastructure, and access to over 70,000 enterprise clients across 12 economic segments.
- **Cultural moat**: Strong, values-driven culture (A-team, Excellence, Lean, Out-teach, Data-Driven, Customer First) with high employee engagement scores.
- **International expansion**: Operates in Latin America, Europe, and Africa, with a product built specifically for the Brazilian/Portuguese-speaking market.

## Strategic Focus
- **Platform consolidation**: Unifying marketing, sales, and support into a single integrated experience.
- **AI-driven automation**: Embedding artificial intelligence across products to reduce manual work and improve campaign performance.
- **International scaling**: Continuing to expand presence in Latin America and Spanish-speaking markets, and European/Portuguese-speaking countries.
- **Ecommerce growth**: Enhancing offerings for online retailers, a rapidly growing segment.
- **Partner ecosystem**: Strengthening the agency partnership model to extend reach and service delivery.

## Why Work Here
- **Culture**: Emphasizes "Gente é Tudo" (People are Everything) with a focus on autonomy, data-driven decisions, continuous learning, and strong peer recognition. Values are "lived daily" in meetings, decisions, and hiring.
- **Engineering practices**: Agile methods (Kanban), 360-degree feedback cycles, 1:1s with leadership, and career paths (specialist, project management, or management). Onboarding of ~1 week.
- **Diversity & Inclusion**: Dedicated D&I area since 2017, 5 diversity groups, affirmative actions for women and Black professionals in leadership, transgender inclusion programs, and training on unconscious bias.
- **Remote/Office policy**: Primarily remote-first (remote positions listed for most roles including engineering, marketing, sales, and support), with headquarters in Florianópolis.
- **Benefits**: Competitive compensation (not specified but noted as "equity inside and outside RD"), health insurance, mental health support, learning budget, and flexible schedule.
- **Recruitment process**: 6-step process: resume review → behavioral assessment (Mindsight) → recruiter chat → technical immersion (role-specific) → final alignment with leadership → offer. Designed to be transparent and respectful.

## Sources
1. [rdstation.com/careers](https://www.rdstation.com/trabalhe-conosco/)
2. [rdstation.com/about](https://www.rdstation.com/en/about-us/)
3. [rdstation.com/engineering](https://talent.rdstation-tm.com/engenharia-rd)
4. [linkedin.com/company/rd-station](https://www.linkedin.com/company/rd-station)
5. [greenhouse.io/rdsourcing](https://job-boards.greenhouse.io/rdsourcing)
6. [rdstation.com/careers-tech](https://talent.rdstation-tm.com/vagas-tech)

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