---
title: 'Analista de Suporte N1 Junior - Customer Experience | RD Station (Remoto) at RD Station - Sourcing'
canonical: 'https://feeny.ai/job/analista-de-suporte-n1-junior-customer-experience-rd-station-remoto-rd-station-0v9a9y7r2khy'
type: 'job'
last_seen: '2026-09-12'
---

# Analista de Suporte N1 Junior - Customer Experience | RD Station (Remoto) at RD Station - Sourcing

- **Company:** RD Station - Sourcing
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/rdsourcing/jobs/8423047002

## Job description

Seu desafio no time:

O desafio da nossa área de Customer Success está ligado à empoderar clientes e parceiros na jornada de crescimento previsível. Somos a linha de frente de todos os clientes que assinam o RD Station.

O nosso papel é resolver problemas complexos de pequenas e médias empresas no Brasil, agindo na raiz e não no sintoma. Garantindo, dessa forma, que o cliente não precise voltar ao suporte pela mesma razão.

Portanto, atuar no nosso time de Suporte N1 é também ser um gerente de relacionamento multi canal, multiproduto e com habilidades de atendimento ao cliente (demonstrando paciência, didática, resiliência e uma postura focada no sucesso do cliente). Dentro do seu time, você contará com o apoio de pessoas com perfil proativo, que gostam de resolver problemas e que sabem se comunicar para te ajudar a tracionar suas entregas como Analista de Suporte ao Cliente N1.

Suas principais entregas:

- Atuar com atendimento reativo multicanal (via chat online/WhatsApp, tickets/e-mail e videochamada) e multiproduto (RDSM, RD CRM e RD Conversas) com clientes nacionais e internacionais;
- Investigar, analisar e resolver problemas técnicos, com foco em identificar causas raiz e propor soluções sustentáveis;
- Garantir atendimentos de qualidade, resolutivos, empáticos e que empoderem o cliente para ter autonomia no uso de nossas soluções;
- Priorizar e organizar atendimentos em ambientes de alta demanda, mantendo transparência, foco e produtividade;
- Acompanhar indicadores de atendimento e satisfação do cliente, garantindo padrões de qualidade e SLAs;
- Propor e executar melhorias no dia a dia que alavanquem a missão da área, incluindo o compartilhamento de aprendizados junto do time;

Perfil que buscamos:

- Experiência com atendimento a clientes em empresas de tecnologia, relacionados a questões técnicas de uso de plataformas, que demandam raciocínio lógico e pensamento investigativo;
- Conhecimento prático de métricas de suporte ao cliente;
- Atuação prévia com atendimentos simultâneos através de múltiplos canais (chat e e-mail principalmente);
- Capacidade de assimilar um alto volume de informações e realizar múltiplas atividades simultaneamente;
- Gostar e se interessar genuinamente em fornecer um bom atendimento e experiência ao cliente.

Será considerado como um diferencial:

- Noções básicas de processos em marketing digital;
- Vivência em empresas multiproduto e/ou B2B SaaS;
- Experiência com plataformas como: Service Cloud, Zendesk, Slack, G Suite;
- Noções de como funcionam páginas Web;
- Ser (ou querer se tornar) uma pessoa ativa na comunidade, que compartilha conhecimento dentro e fora da empresa através de eventos, artigos, mentorias, projetos e iniciativas voluntárias.

Etapas do processo seletivo:

- Aplicação - Envio da inscrição;
- Mindsight – Teste de estilo de trabalho;
- Talent Acquisition - Entrevista por competência com o time de recrutamento;
- Entrevista Técnica com Role-play/Simulação de atendimento - Entrevista técnica para discussão de requisitos da vaga e simulação de atendimento (material prévio para preparação);
- Entrevista Final - Conversa final com a gerência para alinhamento;
- Offer - Fase de conclusão do processo seletivo, com a apresentação da proposta de trabalho.

Obs: Podem ter etapas complementares e/ou alterações, de acordo com a necessidade do processo.

## About RD Station - Sourcing

## Company Overview
- **One-liner**: RD Station is a Brazilian marketing and sales automation platform that helps businesses of all sizes optimize their customer acquisition and growth processes through digital tools, AI integration, and multichannel communication.
- **Entity Type**: Private (acquired by TOTVS SA in 2021, operates as a business unit of the publicly traded parent company TOTVS)
- **Headquarters**: Florianópolis, Santa Catarina, Brazil
- **Founded**: 2011
- **Founders**: Eric Santos, Rafael Korbes, Carlos Andrade (co-founders)

## Core Business
- **Primary industry**: Marketing Automation & Sales Software (SaaS) / Digital Marketing Technology
- **Target customers**: B2B companies of all sizes (SMB, Mid-Market, Enterprise), digital marketing agencies, and ecommerce businesses; primarily focused on the Brazilian and Latin American markets, with expanding international reach
- **Mission/purpose statement**: To empower companies to grow through technology, with a platform that automates marketing, sales, and customer support tasks, driving excellence in results.

## Products & Services
- **[RD Station Marketing]**: SaaS platform for inbound marketing, email marketing, lead generation, landing pages, and marketing automation.
- **[RD Station CRM]**: Sales CRM software for pipeline management, lead tracking, and sales automation.
- **[RD Station Customer Support]**: Customer service and support platform for ticketing, live chat, and self-service.
- **[RD Station Ecommerce]**: Solutions designed to optimize online store operations and sales.
- **API & Integrations**: Platform integrates with major tools like WhatsApp, Instagram, Facebook, and over 2,000 partner integrations.
- **AI Features**: Integrated artificial intelligence for optimizing campaigns, lead scoring, and operational efficiency.

## Market Standing
- **Valuation/Market Cap**: Acquired by TOTVS in March 2021 for R$1.86 billion (approx. US$332 million at the time). As a business unit of TOTVS (publicly traded on B3: TOTS3), no separate valuation is publicly disclosed.
- **Annual Revenue**: USD $32 million (per LinkedIn estimate, 2023), with the platform serving over 60,000 active customers.
- **Notable Investors/Partners**: TOTVS SA (parent company); prior investors include Atomico, Redpoint eventures, and other venture capital firms (total funding of ~US$85 million). Partners include over 2,000 agencies.
- **Growth Signals**: Headcount of over 1,500 employees (Brand own site) vs. LinkedIn reporting ~750 "RDoers"; expanding to 14 countries (Argentina, Colombia, Mexico, Spain, Germany, etc.); awarded 8 times as Great Place to Work (GPTW); 4.3 stars on Glassdoor.

## Competitive Advantages
- **Market leadership in Brazil**: Dominant player in the marketing & sales software category for the Brazilian market, with deep local knowledge and compliance (e.g., LGPD, local integrations).
- **TOTVS ecosystem**: Backed by the largest tech company in Brazil, providing financial stability, infrastructure, and access to over 70,000 enterprise clients across 12 economic segments.
- **Cultural moat**: Strong, values-driven culture (A-team, Excellence, Lean, Out-teach, Data-Driven, Customer First) with high employee engagement scores.
- **International expansion**: Operates in Latin America, Europe, and Africa, with a product built specifically for the Brazilian/Portuguese-speaking market.

## Strategic Focus
- **Platform consolidation**: Unifying marketing, sales, and support into a single integrated experience.
- **AI-driven automation**: Embedding artificial intelligence across products to reduce manual work and improve campaign performance.
- **International scaling**: Continuing to expand presence in Latin America and Spanish-speaking markets, and European/Portuguese-speaking countries.
- **Ecommerce growth**: Enhancing offerings for online retailers, a rapidly growing segment.
- **Partner ecosystem**: Strengthening the agency partnership model to extend reach and service delivery.

## Why Work Here
- **Culture**: Emphasizes "Gente é Tudo" (People are Everything) with a focus on autonomy, data-driven decisions, continuous learning, and strong peer recognition. Values are "lived daily" in meetings, decisions, and hiring.
- **Engineering practices**: Agile methods (Kanban), 360-degree feedback cycles, 1:1s with leadership, and career paths (specialist, project management, or management). Onboarding of ~1 week.
- **Diversity & Inclusion**: Dedicated D&I area since 2017, 5 diversity groups, affirmative actions for women and Black professionals in leadership, transgender inclusion programs, and training on unconscious bias.
- **Remote/Office policy**: Primarily remote-first (remote positions listed for most roles including engineering, marketing, sales, and support), with headquarters in Florianópolis.
- **Benefits**: Competitive compensation (not specified but noted as "equity inside and outside RD"), health insurance, mental health support, learning budget, and flexible schedule.
- **Recruitment process**: 6-step process: resume review → behavioral assessment (Mindsight) → recruiter chat → technical immersion (role-specific) → final alignment with leadership → offer. Designed to be transparent and respectful.

## Sources
1. [rdstation.com/careers](https://www.rdstation.com/trabalhe-conosco/)
2. [rdstation.com/about](https://www.rdstation.com/en/about-us/)
3. [rdstation.com/engineering](https://talent.rdstation-tm.com/engenharia-rd)
4. [linkedin.com/company/rd-station](https://www.linkedin.com/company/rd-station)
5. [greenhouse.io/rdsourcing](https://job-boards.greenhouse.io/rdsourcing)
6. [rdstation.com/careers-tech](https://talent.rdstation-tm.com/vagas-tech)

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