---
title: 'Analyst, Deal Optimization Team (Position located in Bengaluru, India) at KnowBe4'
canonical: 'https://feeny.ai/job/analyst-deal-optimization-team-position-located-in-bengaluru-india-knowbe4-84nn9yqbmand'
type: 'job'
last_seen: '2026-10-21'
---

# Analyst, Deal Optimization Team (Position located in Bengaluru, India) at KnowBe4

- **Company:** KnowBe4
- **Location:** Bengaluru, India
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8901837002

## Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

We are searching for a detail-oriented Deal Desk Analyst with exceptional customer service skills to join our dynamic global Revenue Operations team. This individual will help build up our Deal Desk team and provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms to maximize revenue. This role requires cross-functional collaboration with Legal, Finance, Order Processing, Global Sales and Customer Success teams, an exceptional understanding of sales processes, legal contract constructs, and a passion for achieving operational excellence, revenue optimization and delivering exceptional customer service.

Responsibilities:

- The Deal Optimization Team (aka Deal Desk) team is a new organization at KnowBe4 and this role will begin with an initial charter focused on serving as a primary point of contact and advocate for Global KnowBe4 Sales and Customer Success teams, providing guidance on pricing and discounting, contract term options, and managing a deal exception process. In subsequent phases the role may take on functions related to helping educate and support the Sales and Customer Success teams regarding pricing and discounting strategies, levers and options to address customer needs, supporting deal structuring options, coaching sellers/CSMs on value-selling, proposing other levers as alternatives to discounting, support in packing of deals, advanced quoting, supporting sellers and CSMs with contract negotiations with customer procurement, and legal contract initial review and options.
- Help design, build and support the end-to-end deal desk processes and policies, including liaising with stakeholders in Legal, Finance, Order Processing, Sales, and Customer Success to expedite deal approvals and deal bookings.
- Provide guidance and support to the Sales and Customer Success teams as they build business cases for exception requests.
- Identify and report on the need for policy and process changes, recommend, design, implement and communicate updates/changes to internal teams, ensuring field understanding and adherence to best practices.
- Collaborate with IT to define, design, document needs for enhancing systems and reporting and maintain data hygiene across sales-related databases and tools.
- Measure and report on key performance indicators to track the progress, effectiveness and efficiency of Deal Desk operations and provide transparency to our internal customers. Provide recommendations in assist in building out the appropriate KPIs and reporting.
- Help utilize pricing tools and ensure that all discounts and special pricing arrangements adhere to company policies.
- Facilitate deal approvals by compiling necessary information for presentation to stakeholders for decision-making.
- Ensure that data related to deals is accurately entered and managed within Salesforce.
- Collaborate on the creation, enhancement and improvement of reporting that tracks deal conversion rates, average sales cycles, and other KPIs related to the sales process.
- Optimize the deal desk processes to improve deal velocity and sales productivity.

Education and Technical Experience:

- Bachelor's degree in Business Administration, Finance, or a related field required
- 2 years minimum Deal Desk experience in a SaaS company
- Proficiency with Salesforce, CPQ and Excel
- Desire to truly hear, understand and empathize with Sales needs to provide exceptional customer service with every interaction, while balancing the requirement to adhere to guardrails needed by Legal and Finance.
- Exceptional analytical abilities and relentless attention to detail
- Energetic self-starter with a 'Sales/Customer Success Friendly' mentality who thrives in building trust and rapport in a cross-functional team setting, with highly effective interpersonal and communication skills, both written and verbal
- Combination of positive / can-do attitude, strong intellect, creative problem solving, and growth mindset.
- Ability to handle stress with a positive, calm and data-driven approach, focused on company objectives.
- Operate with honesty, integrity, transparency, enthusiasm, and respect for others.
- Experience successfully working in a fast-paced Global company with continuous change and competing priorities.
- Flexibility to work under tight deadlines and extended hours when necessary, especially at end of month

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits).

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

## About KnowBe4

## Company Overview
- **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents.
- **Entity Type**: Private (taken private by Vista Equity Partners in 2024)
- **Headquarters**: Clearwater, Florida, United States
- **Founded**: 2010
- **Founders**: Stu Sjouwerman

## Core Business
- **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security)
- **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises
- **Mission**: "To enable your employees to make smarter security decisions, every day."

## Products & Services
- **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats.
- **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees.
- **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox.
- **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration.
- **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization.
- **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected.
- **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE).
- **Key Metric**: Trusted by more than 70,000 organizations worldwide.
- **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025).
- **Growth Signals**: 
  - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024.
  - Acquired Egress (cloud email security leader) in 2024.
  - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026.
  - Established a dedicated Enterprise AI (EAI) division in 2024.
  - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India.
  - Named to the Inc. 500 list five times.

## Competitive Advantages
- **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management.
- **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape.
- **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat.
- **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem.
- **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates.

## Strategic Focus
- **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents.
- **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management.
- **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform.
- **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations.

## Why Work Here
- **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology.
- **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees.
- **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication.
- **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration.
- **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion.
- **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!").
- **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events.
- **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises).

## Sources
1. [knowbe4.com](https://www.knowbe4.com/about-us)
2. [knowbe4.com](https://www.knowbe4.com/careers)
3. [knowbe4.com](https://www.knowbe4.com/careers/benefits)
4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings)
5. [knowbe4.com](https://www.knowbe4.com/)

## Other roles at KnowBe4

- [Snr. Manager, Customer Onboarding (Position located in London, United Kingdom)](https://feeny.ai/job/snr-manager-customer-onboarding-position-located-in-london-united-kingdom-f53akg52ntyn) — London, United Kingdom
- [CSM Project Manager Intern](https://feeny.ai/job/csm-project-manager-intern-knowbe4-clearwater-n4tnqmxkjq9j) — Clearwater, FL
- [Digital Customer Success Intern](https://feeny.ai/job/digital-customer-success-intern-knowbe4-clearwater-56vr92jcffjx) — Clearwater, FL
- [Sales Development Team Manager (International) (Position located in London, United Kingdom)](https://feeny.ai/job/sales-development-team-manager-international-position-located-in-london-united-f50z35sz6k1e) — London, United Kingdom
- [Information Security Analyst (Remote in the UK)](https://feeny.ai/job/information-security-analyst-remote-in-the-uk-knowbe4-cheltenham-bd7n5v6rsgft) — Cheltenham, United Kingdom
- [Snr. Information Security Analyst(Remote)](https://feeny.ai/job/snr-information-security-analyst-remote-knowbe4-cheltenham-c9sfk8mtjde8) — Cheltenham, United Kingdom
- [Graduate Cybersecurity Threat Researcher (Position located in Cheltenham, United Kingdom)](https://feeny.ai/job/graduate-cybersecurity-threat-researcher-position-located-in-cheltenham-united-ew062tgejab3) — Cheltenham, United Kingdom
- [Multimedia Designer Intern](https://feeny.ai/job/multimedia-designer-intern-knowbe4-clearwater-6x8t8gxsh9z1) — Clearwater, FL
- [Security Awareness Content Specialist (Position located in Utrecht, Netherlands)](https://feeny.ai/job/security-awareness-content-specialist-position-located-in-utrecht-netherlands-eyakq4s17103) — Utrecht, Netherlands
- [Account Executive (Mid-Market) (Fluent In German) (Position located in Utrecht, Netherlands)](https://feeny.ai/job/account-executive-mid-market-fluent-in-german-position-located-in-utrecht-9stdfqadktbh) — Utrecht, Netherlands