--- title: 'Analyst, Regional Security Operations Center at Deliveroo' canonical: 'https://feeny.ai/job/analyst-regional-security-operations-center-deliveroo-london-4rnzeqvv5aw6' type: 'job' last_seen: '2026-09-13' --- # Analyst, Regional Security Operations Center at Deliveroo - **Company:** [Deliveroo](https://feeny.ai/companies/deliveroo) - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/deliveroo/281024bc-f267-483c-8118-5b69c11ed3d5 ## Job description Analyst, Regional Security Operations Center Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Global Safety and Security team are the guardians of our marketplace, dedicated to protecting our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence. We’re looking for an Analyst to join our London team. This is an on-site role. In this role, you’ll serve as the frontline defense during emerging incidents, monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region. What You’ll Be Doing You’ll be joining the Regional Operations Center (ROC) team. The ROC operates in a high-tempo, 24/7 global operations environment, responsible for real-time monitoring, incident triage, and operational response to protect our people, assets, and operations. Here’s what your day-to-day might look like: - Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge. - Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation. - Apply Analytical Intelligence: Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation. - Support Escalation and Handover: Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure seamless continuous operations. - Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows. ## What You’ll Need to Thrive Essential - operations center experience: Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment. - Strong understanding of incident management: Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure. - Proven ability to communicate and document: Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners. - Foundational analytical capability: Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts. - Technical fluency and schedule flexibility: Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model. ## Nice to Have - Basic OSINT familiarity: Experience using open-source tools and publicly available information to validate events and support situational awareness. - Relevant qualification: Bachelor’s degree or equivalent professional or military experience. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! ## About Deliveroo ## Company Overview - **One-liner**: Deliveroo operates a hyperlocal three-sided marketplace that connects consumers, restaurants and grocers, and riders to deliver food and other neighbourhood goods in under 30 minutes. - **Entity Type**: Public (London Stock Exchange: ROO) - **Headquarters**: London, United Kingdom - **Founded**: 2013 - **Founders**: Will Shu ## Core Business - **Primary industry**: Online food delivery and on-demand grocery / local commerce - **Target customers**: B2C (consumers), B2B (restaurants, grocers, retailers), and B2C (riders as independent contractors) - **Mission or purpose**: To transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. ## Products & Services - **Restaurant Delivery**: Core service delivering meals from over 160,000 restaurant and grocery partners, many of which never offered delivery before. - **Deliveroo Hop**: Rapid on-demand grocery delivery from a network of delivery-only sites, rolling out in several markets. - **Deliveroo Shopping**: Non-food retail delivery, bringing items from local shops (e.g., flowers, cards, electronics) to consumers. - **Editions**: Delivery-only kitchens that help restaurants expand to new areas at lower cost and risk, powered by Deliveroo’s data insights. ## Market Standing - **Valuation/Market Cap**: Publicly traded – market cap not provided in available materials; check financial sources for latest figure. - **Key Metric**: Operates in 10 markets worldwide, serving millions of consumers with thousands of riders and 160,000+ restaurant/grocery partners. - **Notable Investors/Partners**: Key grocery partners include Co-op, Conad, Carrefour, Casino, Marks and Spencer, Picard, Waitrose, and Whole Foods Market. (Prior venture investors not detailed in provided sources.) - **Growth Signals**: Expanding on-demand grocery via Deliveroo Hop; launching Deliveroo Shopping for non-food items; continuous investment in machine learning logistics (Frank algorithm); growing Editions network. ## Competitive Advantages - **Hyperlocal logistics technology**: Proprietary Frank algorithm uses machine learning to optimise routing, preparation times, and delivery efficiency neighbourhood by neighbourhood. - **Three-sided marketplace**: Deep network effects connecting consumers, merchants, and riders – hard to replicate at scale. - **Editions (delivery-only kitchens)**: Lowers barrier for restaurant expansion and increases selection in underserved areas. - **Rider value proposition**: Free personal accident and third-party liability insurance for all self-employed riders from day one, flexible work, and good earnings. ## Strategic Focus - **Grocery and retail expansion**: Scaling Deliveroo Hop and Deliveroo Shopping to become the definitive online food and neighbourhood commerce platform. - **Technology leadership**: Continued investment in real-time coordination, machine learning, and logistics optimisation. - **Market penetration**: Deepening presence in existing 10 markets while improving selection, experience, and value for consumers. ## Why Work Here - **Culture**: Values-driven, innovative, and inclusive – Employee Resource Groups, regular social events, and a focus on career-defining work. - **Work environment**: Offices across the UK (London HQ, Birmingham, Bristol, Edinburgh, Leeds, Manchester) with excellent kit for remote work and a parent-friendly culture. - **Benefits (UK)**: - 25 days annual leave + bank holidays, increasing with tenure; one paid volunteer day per year. - Competitive compensation, annual cash bonus, sign-on bonus, relocation support, and up to 5% matched pension. - Equity awards for eligible roles. - Private healthcare (single cover funded), gym access (HQ on-site, discounted external), wellbeing apps (LesMills+, Strava, Headspace, Yogaia) via GymPass. - Life assurance, discounted dental, critical illness cover, travel insurance. - Free Deliveroo Plus (free delivery), team lunches from local restaurants. - Cycle to Work Scheme, Season Ticket Loans, free mortgage advice. - Excellent learning & development via RooLearn platform. - **Engineering culture**: Tackle complex scale and machine learning problems coordinating millions of real-time interactions across a three-sided marketplace. ## Sources 1. [deliveroo.co.uk](https://deliveroo.co.uk/about-us) – Company overview, history, products, and values. 2. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/) – Career page with mission, culture, and team size. 3. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/locations/united-kingdom/) – UK-specific benefits, office locations, and compensation details. 4. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/how-we-hire/) – Hiring process and interview tips. ## Other roles at Deliveroo - [Integrated Marketing Manager](https://feeny.ai/job/integrated-marketing-manager-deliveroo-milan-2nkaw5mzr6mf) — Milan, Italy - [Corporate Account Manager](https://feeny.ai/job/corporate-account-manager-deliveroo-london-6kvsjt0seq27) — London, United Kingdom - [Staff Machine Learning Engineer - Ads Bidding](https://feeny.ai/job/staff-machine-learning-engineer-ads-bidding-deliveroo-london-qvsebp47gxxn) — London, United Kingdom - [Senior Machine Learning Engineer - Conversational AI](https://feeny.ai/job/senior-machine-learning-engineer-conversational-ai-deliveroo-london-vzjkrxxjmvr6) — London, United Kingdom - [Software Engineer, Backend (BI Platform)](https://feeny.ai/job/software-engineer-backend-bi-platform-deliveroo-london-vwt4ayxtmd9v) — London, United Kingdom - [BI Engineer](https://feeny.ai/job/bi-engineer-deliveroo-london-y11gcbxtfhn1) — London, United Kingdom - [Rider Onboarding Operations Representative](https://feeny.ai/job/rider-onboarding-operations-representative-deliveroo-london-q4cge4yjpjna) — London, United Kingdom - [Strategy & Operations Manager](https://feeny.ai/job/strategy-operations-manager-deliveroo-london-b45f4d1w47k9) — London, United Kingdom - [Corporate Commercial Manager](https://feeny.ai/job/corporate-commercial-manager-deliveroo-london-4xdazw1qbw69) — London, United Kingdom - [Corporate Sales Team Lead](https://feeny.ai/job/corporate-sales-team-lead-deliveroo-london-9s2z3dna85tg) — London, United Kingdom