---
title: 'Animal Pharmacy Customer Service Call Center Agent at Wedgewood Pharmacy'
canonical: 'https://feeny.ai/job/animal-pharmacy-customer-service-call-center-agent-wedgewood-pharmacy-manhattan-9q5xv9r06mc5'
type: 'job'
last_seen: '2026-10-28'
---

# Animal Pharmacy Customer Service Call Center Agent at Wedgewood Pharmacy

- **Company:** Wedgewood Pharmacy
- **Location:** Manhattan, KS
- **Compensation:** $18–$20/hr
- **Posted:** 2026-10-24
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/wedgewoodpharmacy/jobs/4456499009

## Job description

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

Must be within a commutable distance of Manhattan, Kansas

Great Care, Delivered™ is not just a promise; it’s a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Are you excited to kickstart or continue your Customer Service career in a vibrant hybrid call center environment while making a real difference for animals? Perhaps you’re a vet tech seeking better pay and great advancement opportunities while continuing to help our furry friends?

Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!

Our Customer Care Specialists can start at an impressive $18.00 an hour, plus bonuses and incentives! The rate is determined by experience.

Wedgewood Pharmacy is the place for you! Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Our Customer Care Specialists currently start at $18 an hour (starting rate is based on experience).

When will you work?

- New-hire education consists of one week of paid in-classroom training at our Manhattan. KS location; Monday–Friday, 8:30 AM–5 PM CST. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations. Weeks 2-4: M–F, 8:30 AM–5 PM CST, fully onsite. Month 2: M–F, 11:30 AM – 8 PM CST, fully onsite.
- Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM – 8PM CST until the next shift bid, where this may change. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.
- The position operates on a hybrid schedule after the 2-month training period, working on-site in the office (5) days per week. After the 2-month training period, established agents may begin a hybrid schedule. Eligible employees may work from home two (2) days per week on a rotating basis (i.e., two WFH days one week, in office all days the following week, and so on).

What you’ll do:

- Deliver exceptional customer service.
- Efficiently navigate patient and prescriber profiles across multiple systems.
- Enter prescriptions in our systems.
- Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
- Work independently and collaborate with team members!
- Engage with team members across pharmacy and fulfillment facilities.
- Answer high-volume calls - over 70 per day.
- Ability to work uninterrupted, with 90% of your day assisting customers.

Who you are:

- Experienced in data entry and multitasking
- Experienced in handling high-volume inbound calls - 70 or more a day
- Previous call center experience or high-volume call environment.
- Demonstrates strong attention to detail and a commitment to following procedures.
- An effective and persuasive communicator
- Professional computer experience (Office, Internet, etc.)
- Strong math skills
- A high school graduate or equivalent required
- Live within a commutable distance to Manhattan, Kansas
- Able to obtain a Kansas Pharmacy Tech License (We will train you)

Preferred Experience:

- Experience with Customer Service positions in the past
- Prior contact center experience
- Previous Pharmacy Tech or Vet Tech experience
- Professional experience using Microsoft Office, Outlook, Word, & Excel

What’s in it for you:

- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- Competitive base salary with uncapped commission structure
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company-paid life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

#hp

Pay Range $18—$20 USD

## Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

## About Wedgewood Pharmacy

## Company Overview
- **One-liner**: Wedgewood Pharmacy is the largest US provider of compounded veterinary medications, partnering with veterinarians to customize prescriptions for animals of all kinds.
- **Entity Type**: Private (bootstrapped since founding)
- **Headquarters**: Sewell, New Jersey, United States
- **Founded**: 1981
- **Founders**: George Malmberg and Lucy Malmberg

## Core Business
- **Primary industry**: Veterinary compounding pharmacy / Animal health
- **Target customers**: B2B – primarily veterinarians and veterinary practices; also serves zoos, aquariums, and wildlife organizations
- **Mission or purpose**: Partnering with veterinarians to customize care and improve the lives of animals and those who care for them.

## Products & Services
- **Compounded Veterinary Medications**: Custom-formulated medications (sterile and non-sterile) for companion animals, equine, exotic pets, and wildlife – formulary of over 46,000 medications. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Blue Rabbit**: A PIMS-integrated online pharmacy platform that allows vets to prescribe both compounded and commercial medications, diets, and supplements with fast delivery. [wedgewood.com/newsroom/wedgewood-introduces-blue-rabbit...](https://www.wedgewood.com/newsroom/wedgewood-introduces-blue-rabbit-the-next-generation-online-veterinary-pharmacy-solution/)
- **Wedgewood Connect**: An FDA-registered 503B outsourcing facility for larger-volume sterile compounding. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Proprietary Formulations**: Gourmeds®, TinyTabs®, and Twist-a-Dose® – pet-friendly medication forms. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Serves over 70,000 veterinarians and one million animals yearly. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Notable Investors/Partners**: No external investors publicly reported; key partners include AAHA (American Animal Hospital Association) Preferred Business Provider network. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Growth Signals**: Merged with Diamondback Drugs in 2024; acquired Front Range Laboratories and merged with Blue Rabbit, Brava, Wickliffe, and Precision Pharmacy; launched compounded Molnupiravir for Feline Infectious Peritonitis (FIP) in 2024. [wedgewood.com/newsroom/](https://www.wedgewood.com/newsroom/wedgewood-launches-compounded-molnupiravir-for-the-treatment-of-feline-infectious-peritonitis-fip-/) [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)

## Competitive Advantages
- Largest veterinary compounding pharmacy in the US with a 40+ year track record.
- PCAB Accredited® for both sterile and non-sterile compounded medications (first to achieve both).
- Proprietary pet-friendly dosage forms (Gourmeds, TinyTabs, Twist-a-Dose) that improve compliance.
- PIMS-integrated e-prescribing platform (Blue Rabbit) combining compounded and commercial meds in one workflow.
- Recognized by 99% of veterinarians, with 9 out of 10 choosing Wedgewood. [wedgewood.com/](https://www.wedgewood.com/)

## Strategic Focus
- Expanding the Blue Rabbit online pharmacy platform to drive practice efficiency and profitability.
- Growing through strategic acquisitions (e.g., Diamondback Drugs, Precision Equine Pharmacy) to broaden geographic and therapeutic reach.
- Innovating in specialty areas such as feline infectious peritonitis (FIP) treatment and wildlife/ZooPharm solutions.
- Continuously improving the formulary (46,000+ medications) and service quality to maintain veterinarian trust.

## Why Work Here
- **Mission-driven**: Directly contribute to improving animal health and supporting veterinary professionals. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Culture**: Supportive, collaborative, and fun environment with a strong sense of community and corporate social responsibility. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Work flexibility**: Offers remote/hybrid work options, flexible scheduling, and generous paid time off. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Benefits**: Comprehensive medical, dental, vision, life, disability, and **pet insurance**; 401(k) with potential bonuses; tuition reimbursement and internal promotion paths. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Growth**: Training programs, clear career progression, and opportunities across multiple disciplines (pharmacy, engineering, sales, customer care). [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Leadership**: Led by CEO Alejandro Bernal (DVM, MS, MBA) and an experienced executive team including Chief Veterinary Officer Zane Zumbahlen, CTO Maria Kraus, and others. [wedgewood.com/about/leadership/](https://www.wedgewood.com/about/leadership/)

## Sources
1. [Wedgewood Pharmacy Official Website](https://www.wedgewood.com/)
2. [Wedgewood Pharmacy - Our Story](https://www.wedgewood.com/about/our-story/)
3. [Wedgewood Pharmacy - Join Our Team](https://www.wedgewood.com/about/join-our-team/)
4. [Wedgewood Pharmacy - Leadership](https://www.wedgewood.com/about/leadership/)
5. [Wedgewood Newsroom - Blue Rabbit Launch](https://www.wedgewood.com/newsroom/wedgewood-introduces-blue-rabbit-the-next-generation-online-veterinary-pharmacy-solution/)
6. [Wedgewood Newsroom - CEO Transition](https://www.wedgewood.com/newsroom/wedgewood-announces-ceo-retirement-and-appointment-of-new-ceo/)
7. [Wedgewood Newsroom - Compounded Molnupiravir for FIP](https://www.wedgewood.com/newsroom/wedgewood-launches-compounded-molnupiravir-for-the-treatment-of-feline-infectious-peritonitis-fip-/)
8. [Wedgewood Newsroom - Precision Equine Pharmacy Integration](https://www.wedgewood.com/newsroom/new-name-same-mission-precision-equine-pharmacy-completes-integration-with-wedgewood/)
9. [Wedgewood Pharmacy LinkedIn](https://www.linkedin.com/company/wedgewoodpetrx)

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