---
title: 'APAC Account Manager at Netcraft'
canonical: 'https://feeny.ai/job/apac-account-manager-netcraft-melbourne-w0qecn25bdcg'
type: 'job'
last_seen: '2026-10-13'
---

# APAC Account Manager at Netcraft

- **Company:** Netcraft
- **Location:** Melbourne, Australia
- **Posted:** 2026-06-01
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.eu.greenhouse.io/netcraft/jobs/4874736101

## Job description

## About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.

Our purpose and passion are focused on just one thing: protecting the world from cybercrime.

That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.

The role

Reporting to the Director of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s customers across the APAC region - maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. As Netcraft’s APAC presence grows, so will this role. This role is based out of our Melbourne office on a hybrid basis, with the expectation of being in the office on Mondays and Wednesdays each week.

Day to Day, You Will:

- Manage a book of customers across APAC spanning multiple industries including technology, financial services, and retail — adapting your approach to the size, complexity, and strategic value of each account
- Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders
- Serve as the long-term customer relationship manager — renewing and expanding cybersecurity services throughout the life of each partnership
- Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience
- Travel periodically for customer visits and industry events
- Build and manage relationships across the full stakeholder spectrum, from operational team members through to senior executives
- Understand customer requirements, objectives, and opportunities, and become the customer’s voice internally to prioritise and drive service improvements
- Identify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape
- Develop customer knowledge of Netcraft’s services, present service performance results, and respond to customer questions
- Provide customers with Netcraft’s insights into the cybercrime threat landscape as it applies to their specific business and industry
- Own the customer renewal and upsell process internally to ensure alignment within Netcraft’s systems

You Will Need:

- 3–4 years of Account Management experience managing a varied book of business, with a track record of strong renewal and expansion outcomes and consistently meeting or exceeding upsell targets
- Strong renewal rate achievement of 92% and above across your personal book of business
- The ability to flex your approach — comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most
- Strong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levels
- Mandarin proficiency is essential, as a portion of customer interactions will be conducted in Mandarin to support Mandarin-speaking markets within the APAC territory
- Experience managing complex customer requests: identifying and understanding requirements, communicating them internally, and managing customer expectations throughout
- Familiarity with CRM and account management tools to support efficient management of a large book of business
- Self-motivation, determination, resilience, and a positive, solutions-focused approach
- Strong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across APAC, the UK, and the US
- A background in cybercrime or internet security is ideal but not required. A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential

The Rewards Package:

- 20 days Annual Leave, and 15 days Personal Leave per annum
- Enhanced Parental Leave pay
- Employer contributions to private health insurance
- Life assurance at 4 x salary
- Equity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)
- Hybrid and flexible working options
- Meals, snacks, and drinks provided in the office
- Comprehensive health, safety, and wellness service available 24/7 for you and your family
- Two paid Learning & Development days per year plus open access to varied learning resources to support your career
- Two paid Volunteering Days per year, to allow you to contribute to the wider community
- Spot reward bonus scheme to recognise truly outstanding contributions
- 12% employer superannuation contribution
- Employee Referral Bonus scheme

Diversity, Equity & Inclusion

This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply.

We’re also happy to make adjustments to the hiring process to ensure every candidate can participate fully.

Please note: Netcraft does not accept unsolicited approaches from external recruiters.

## About Netcraft

## Company Overview
- **One-liner**: Netcraft provides cybercrime detection, disruption, and takedown services, protecting the world’s largest organizations from phishing, fraud, and other online threats.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: London, England, UK (with offices in Bath, Manchester, and Lehi, Utah, USA)
- **Founded**: 1994
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry/industries**: Cybersecurity (Threat Intelligence, Digital Risk Protection, Anti-Phishing, Cybercrime Disruption)
- **Target customers**: B2B — Enterprise, Government, and Financial institutions (12 of the 20 largest banks, 9 of the top 50 world governments, 5 of the 10 most valuable companies in the world) [netcraft.com](https://www.netcraft.com/company/)
- **Mission**: To protect the world from cybercrime. [netcraft.com](https://www.netcraft.com/company/)

## Products & Services
- **Threat Intelligence & Digital Risk Protection**: A platform that analyzes millions of suspicious URLs daily, validates threats within minutes, and provides actionable intelligence. It processes the world’s largest phishing dataset of more than 23 billion datapoints each year. [netcraft.com](https://www.netcraft.com/)
- **Phishing & Cybercrime Takedown Services**: Automated and manual takedown services that disrupt cyber attacks 24/7, achieving a third of the world’s phishing takedowns. [netcraft.com](https://www.netcraft.com/)
- **Conversational Scam Intelligence**: Launched in 2024, this service targets scams conducted via messaging and social platforms. [netcraft.com](https://www.netcraft.com/)
- **Web Server & SSL Surveys**: Long-running industry surveys tracking internet infrastructure (since 1995 and 1996, respectively). [netcraft.com](https://www.netcraft.com/company/)

## Market Standing
- **Valuation**: Not publicly available (private, bootstrapped company)
- **Key Metric**: Processes more than 23 billion datapoints per year and handles a third of the world’s phishing takedowns. [netcraft.com](https://www.netcraft.com/)
- **Notable Customers**: 12 of the 20 largest banks, 9 of the top 50 world governments, 5 of the 10 most valuable companies in the world, 4 of the 10 largest technology companies, and 16 of the 50 largest banks in the world. [netcraft.com](https://www.netcraft.com/company/)
- **Growth Signals**: Launched Conversational Scam Intelligence in 2024; expanded coverage to 75+ new threat types in 2020; has been operating and innovating since 1994, with consistent investment in AI/ML models since 2014. [netcraft.com](https://www.netcraft.com/company/)

## Competitive Advantages
- **Unmatched Scale & Data**: Processes the world’s largest phishing dataset (23B+ datapoints/year) and handles a third of all global phishing takedowns, giving it unique visibility into the threat landscape. [netcraft.com](https://www.netcraft.com/)
- **Long-Standing Trust & Relationships**: Has earned the trust of the internet community and key industry players over 30 years, with deep partnerships among the world’s largest banks, governments, and tech companies. [netcraft.com](https://www.netcraft.com/company/)
- **Hybrid Detection Engine**: Combines 90K+ human-written rules, advanced AI/ML models, and rules-based processing to achieve best-of-breed accuracy with near-zero false positives. [netcraft.com](https://www.netcraft.com/company/careers)
- **Full Lifecycle Protection**: Covers the entire threat lifecycle — from detection and intelligence to automated takedown and disruption — a rare end-to-end capability in the cybersecurity market.

## Strategic Focus
- **Expanding Threat Coverage**: Continuously adding new threat types (75+ added in 2020, Conversational Scam Intelligence launched in 2024) to address evolving cybercrime tactics. [netcraft.com](https://www.netcraft.com/company/)
- **Deepening AI/ML Capabilities**: Building on a decade of AI/ML investment (since 2014) to improve detection speed, accuracy, and automation. [netcraft.com](https://www.netcraft.com/company/)
- **Global Scale & Partnerships**: Growing its threat data partnerships to enable faster restriction of access for billions of people when an attack is categorized. [netcraft.com](https://www.netcraft.com/company/)
- **Talent & Culture Investment**: Actively hiring across engineering, sales, and threat research roles, with a focus on building a diverse, inclusive, and supportive workplace (Ally Network, Mental Health First Aiders). [netcraft.com](https://www.netcraft.com/company/careers)

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to protecting the world from cybercrime, working on problems that have real-world impact at massive scale. [netcraft.com](https://www.netcraft.com/company/careers)
- **Culture of Ownership & Respect**: The company emphasizes that the best ideas speak for themselves, trusting employees to experiment and take ownership from Day 1. The culture is built on responsibility, respect, and a genuinely friendly, supportive environment. [netcraft.com](https://www.netcraft.com/company/careers)
- **Hybrid & Flexible Working**: Offers hybrid and flexible working options across its four offices (London, Bath, Manchester, Lehi). [netcraft.com](https://www.netcraft.com/company/careers)
- **Comprehensive Benefits**: Includes private health cover (with digital GP, dental, optical), pension scheme with up to 4% employer contribution, 33 days of holiday per year (including bank holidays), daily meals/snacks/drinks in offices, and Mental Health First Aiders. [netcraft.com](https://www.netcraft.com/company/careers)
- **Diversity & Inclusion**: Has an established Ally Network to support underrepresented groups and is committed to an inclusive, bias-free working environment. [netcraft.com](https://www.netcraft.com/company/careers)
- **Student & Graduate Programs**: Offers summer placements, industrial placements, and graduate roles, welcoming applications from first-year students. [netcraft.com](https://www.netcraft.com/company/careers)

## Sources
1. [netcraft.com - Company Page](https://www.netcraft.com/company/)
2. [netcraft.com - Homepage](https://www.netcraft.com/)
3. [netcraft.com - Careers Page](https://www.netcraft.com/company/careers)
4. [Greenhouse - Netcraft Jobs](https://job-boards.eu.greenhouse.io/netcraft/jobs/4835313101)
5. [Built In - Netcraft Profile](https://builtin.com/company/netcraft)

## Other roles at Netcraft

- [Executive Assistant](https://feeny.ai/job/executive-assistant-netcraft-lehi-s1j440snhbme) — Lehi, UT
- [Software Engineer (Machine Learning)](https://feeny.ai/job/software-engineer-machine-learning-netcraft-london-radbt9h65w21) — London, United Kingdom / Manchester, United Kingdom / Bath, United Kingdom
- [Software Engineer - Student Application](https://feeny.ai/job/software-engineer-student-application-netcraft-london-k3x17sveanhs) — London, United Kingdom
- [Backend Engineering Team Lead](https://feeny.ai/job/backend-engineering-team-lead-netcraft-london-manchester-or-bath-jqaz9x738m45) — London Manchester OR Bath, United Kingdom
- [Frontend Engineer](https://feeny.ai/job/frontend-engineer-netcraft-lehi-f1hdtxtvx8x7) — Lehi, UT
- [Sales Development Representative (APAC)](https://feeny.ai/job/sales-development-representative-apac-netcraft-melbourne-sjdsn8d7n84q) — Melbourne, Australia
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-netcraft-lehi-0ndx7px9101y) — Lehi, UT
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-netcraft-bath-1h6m2nswjd56) — Bath, United Kingdom / London, United Kingdom / Manchester, United Kingdom
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-netcraft-lehi-mdg6meczd157) — Lehi, UT
- [EMEA New Business Account Executive](https://feeny.ai/job/emea-new-business-account-executive-netcraft-london-5k14sqam75v6) — London, United Kingdom / Manchester, United Kingdom / Bath, United Kingdom