---
title: 'APAC Lead, CSM at Orca Security'
canonical: 'https://feeny.ai/job/apac-lead-csm-orca-security-india-vk1g4v72s2m3'
type: 'job'
last_seen: '2026-11-10'
---

# APAC Lead, CSM at Orca Security

- **Company:** Orca Security
- **Location:** India
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-10
- **Apply:** https://orca.security/about/careers/6229459004?gh_jid=6229459004

## Job description

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We're looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?

Highlights:

- High-growth: Over the past seven years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
- Disruptive innovation: Our founders saw that traditional security didn't work for the cloud, so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be one of the most comprehensive and innovative cloud security companies.
- Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn backed by leading investors such as Capital G, ICONIQ, GGV, and SVCI.
- Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with employees. Every employee has a place in shaping the future of our industry.

About the Role:

We are looking for an experienced and hands-on Customer Success Team Lead to lead and develop our Customer Success team in India while maintaining ownership of a portfolio of customers.

This is a player/coach role, balancing team leadership (70%) with direct customer engagement (30%). You will lead a team of three Customer Success Managers while personally managing approximately 30 accounts, driving customer adoption, retention, renewals, and growth. Reporting to the Global Director of Customer Success, you will play a key role in developing talent, driving team performance, and delivering exceptional customer experiences and business outcomes.

What You'll Do:

- Lead, coach, and develop a team of Customer Success Managers, setting clear expectations, driving accountability, and supporting their professional growth through regular feedback, 1:1s, and enablement.
- Manage your own portfolio of customers throughout the customer journey, building strong relationships with key stakeholders and executives while driving adoption, business value, retention, and expansion.
- Develop and execute Customer Success Plans, lead QBRs and EBRs, and proactively identify customer risks and opportunities.
- Own renewal forecasting and risk management across the team's portfolio, partnering with Sales on renewal execution, commercial strategy, and expansion opportunities.
- Act as an escalation point for complex customer challenges, collaborating with Customer Success Engineers, Support, Product, Engineering, and Sales to ensure customer success.
- Drive Customer Success best practices, processes, and playbooks, partnering with global leadership to improve team performance, operational efficiency, and customer engagement.

What You Bring:

- 7+ years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise SaaS, cybersecurity, or cloud technology.
- 2+ years of experience leading, coaching, or managing Customer Success professionals, with proven experience balancing team leadership and direct customer ownership.
- Strong understanding of customer retention, renewal management, revenue forecasting, and commercial account strategy.
- Experience building executive relationships, leading strategic customer conversations, and managing complex escalations.
- Knowledge of modern cloud infrastructure providers such as AWS, Microsoft Azure, and Google Cloud, and an understanding of cloud security challenges.
- Experience with Salesforce and familiarity with AI-powered tools and workflow automation.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to influence stakeholders at all organizational levels.
- Ability to thrive in a fast-paced, global environment, with a passion for developing people and driving customer success.
- Bachelor's degree or equivalent work experience.
- Willingness to travel up to 30%.

Why Orca?

At Orca Security, we're helping organizations secure their cloud environments through comprehensive visibility, actionable insights, and smarter risk prioritization.

As a Customer Success Team Lead in India, you'll play an important role in developing our Customer Success team, strengthening customer relationships, and driving retention and growth across the region.

You'll work with innovative technology, collaborate with talented teams around the world, and help organizations address some of today's most important cloud security challenges.

## #LI-ORCA

## About Orca Security

## Company Overview
- **One-liner**: Orca Security is the pioneer of agentless cloud security, providing a comprehensive Cloud Native Application Protection Platform (CNAPP) that identifies, prioritizes, and remediates security risks and compliance issues across AWS, Azure, Google Cloud, and Kubernetes.
- **Entity Type**: Private (Series C; total funding $632M; valuation $1.8B as of 2025)
- **Headquarters**: Portland, Oregon, United States (with additional offices in London, UK and Tel Aviv, Israel)
- **Founded**: 2019
- **Founders**: Gil Geron (CEO & Co-Founder), Avi Shua (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry**: Cloud Security / Cybersecurity (CNAPP, agentless cloud security)
- **Target customers**: B2B, primarily mid-market to large enterprises across all cloud environments
- **Mission statement**: “Empower people and organizations to thrive securely in the cloud.”

## Products & Services
- **[Orca Cloud Security Platform](https://orca.security/)**: A unified agentless platform that provides full visibility into cloud assets, prioritizes risks using a patented Unified Data Model, and offers AI-driven remediation (AI Code Fixes, AI Discovery, AI Assistant, AI agents). Includes compliance checks against 200+ frameworks, DevSecOps integration (CI/CD, code reachability), and real-time threat detection via the lightweight eBPF-based **Orca Sensor**.

## Market Standing
- **Valuation / Market Cap**: $1.8 billion (unicorn status, as stated on [orca.security/about](https://orca.security/about/))
- **Key Metric**: Annual Revenue $110M (per [LinkedIn](https://www.linkedin.com/company/orca-security)); Total Funding $632M across 5 rounds (Seed, Series A, B, and two Series C rounds)
- **Notable Investors / Partners**: CapitalG, Redpoint, Temasek Holdings, YL Ventures, Notable Capital, ICONIQ Capital. AWS Global Security Partner of the Year (2022).
- **Growth Signals**: 388 employees (+13.1% YoY); recognized on CNBC Disruptor 50, Forbes Cloud 100, CRN AI 100, GigaOm Leader for CNAPP (2025); FedRAMP Moderate Authorized; SOC 2 Type II certified.

## Competitive Advantages
- **Agentless SideScanning™ technology** (patented) – deploys in minutes without agents, giving instant visibility across all cloud workloads.
- **Unified Data Model** – correlates vulnerabilities, misconfigurations, identities, secrets, and data to surface only the most critical attack paths.
- **Three types of reachability analysis** (container-level, dynamic runtime, code-level) – eliminates up to 90% of alert noise by focusing on exploitable risks.
- **AI-native platform** – AI agents accelerate analysis, generate code fixes, and reduce false positives, enabling security teams to operate efficiently without scaling headcount.

## Strategic Focus
- Deepening AI capabilities across the platform (AI agents for analysis, remediation, and triage).
- Expanding real-time cloud detection and response (Orca Sensor for runtime protection).
- Consolidating AppSec tools (SAST, SCA, secrets detection) into a single platform to reduce toolchain complexity.
- Maintaining compliance leadership with continuous updates to regulatory frameworks.

## Why Work Here
- **Culture**: Emphasizes inclusivity, collaboration, authenticity, creativity, and communication. Referred to internally as “the Pod.”
- **Recognition**: Rated one of the best high-tech companies to work for; employer rating 4.2/5 on LinkedIn (based on 128 reviews).
- **Work Environment**: Hybrid/office presence across Portland, Tel Aviv, London, and Brazil. Open roles in R&D (Software Engineer, Head of Research, Senior Software Engineer), Customer Success, Finance, and Sales.
- **Perks**: Opportunity to work on cutting-edge cloud security technology with a mission-driven team; fast-paced growth environment with significant impact on the cloud security landscape.

## Sources
1. [orca.security](https://orca.security/)
2. [orca.security/about](https://orca.security/about/)
3. [orca.security/about/careers](https://orca.security/about/careers/)
4. [orca.security/about/why-orca](https://orca.security/about/why-orca/)
5. [linkedin.com/company/orca-security](https://www.linkedin.com/company/orca-security)

## Other roles at Orca Security

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