---
title: 'API Support Engineer at Asana'
canonical: 'https://feeny.ai/job/api-support-engineer-asana-warsaw-02qss5dtptg2'
type: 'job'
last_seen: '2026-11-04'
---

# API Support Engineer at Asana

- **Company:** Asana
- **Location:** Warsaw, Poland
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.asana.com/jobs/apply/8221174?gh_jid=8221174

## Job description

As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication.

In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes.

This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

You will:

- Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
- Triage and escalate API-related bugs and critical issues to R&D teams.
- Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
- Monitor internal Slack channels for urgent API support requests.
- Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
- Assist with API releases by communicating changelog updates and deprecation notices.
- Review and approve third-party app integrations based on security and compliance guidelines.
- Update developer documentation to clarify API usage and best practices.
- Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes.
- Provide customer communication support during incidents involving API, webhooks, or event streams.

About you:

- 3+ years of experience in technical support, developer support, application development or a related role.
- Experience developing or integrating applications using APIs (including personal projects).
- Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
- Ability to write and debug scripts in JavaScript or Python to interact with APIs.
- Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues.
- Experience working cross-functionally with engineering, product, and support teams.
- Comfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers

Nice to have:

- Understanding of OAuth concepts and authentication protocols.
- Basic Git proficiency.
- Familiarity with webhooks and event-driven architectures.
- Experience with command-line tools and basic Linux/Unix navigation.
- Prior experience in developer relations, technical writing, or API advocacy.
- Experience working with the Asana API or similar productivity tool APIs.
- Experience with PowerBI and/or Tableau custom connectors
- Public speaking, blogging, or content creation about technical topics.

## What we offer

- Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)
- Contract of Employment (with 50% tax deductible costs for author’s rights usage for Engineers)
- Health insurance with dental and travel coverage (Lux Med)
- Lunch catering on the days that you work from the office
- Career growth budget
- Home office setup budget
- Gym/Fitness reimbursement
- Fertility healthcare and family-forming support with [Carrot](https://www.get-carrot.com/)
- Mental health support in Modern Health
- Group life insurance
- MacBooks with all necessary accessories

For this role, the estimated base salary range is between 13 500 - 14 650  PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs).

#LI-Hybrid #LI-AZ

## About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

[Join Asana’s Talent Network](https://www.gem.com/form?formID=fbcdec8c-3442-43b9-9b45-d2b5f4ea25db) to stay up to date on job opportunities and life at Asana.

## About Asana

## Company Overview
- **One-liner**: Asana provides an operating system for human-agent teams, enabling organizations to coordinate critical workflows with a shared plan, shared memory, and enterprise-grade governance.
- **Entity Type**: Public (NYSE: ASAN)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2008 (based on the company’s reference to “18 years of multiplayer architecture” in 2026) [asana.com](https://asana.com/company)
- **Founders**: Dustin Moskovitz and Justin Rosenstein

## Core Business
- **Primary industry**: Work management / enterprise collaboration software.
- **Target customers**: B2B, including small teams, large enterprises, and global organizations across over 200 countries.
- **Mission**: “To help humanity thrive by enabling the world’s teams to work together effortlessly.” [asana.com](https://asana.com/company)

## Products & Services
- **Asana Platform (SaaS)**: A cloud-based work management tool built on the Asana Work Graph®, offering shared plans, goals, portfolios, cross-functional workflows, and governance. The platform now supports human–agent collaboration, integrating AI agents into the same environment where humans work.

## Market Standing
- **Valuation / Market Cap**: Not publicly available from the provided sources.
- **Key Metric**: Not publicly available from the provided sources (public company financials such as annual revenue are not included in the search results).
- **Notable Investors / Partners**: Not specified in the provided materials.
- **Growth Signals**: Acquisition of StackAI to unify human and agent workflows [asana.com](https://asana.com/culture-and-belonging); global presence with 13 office locations [asana.com](https://asana.com/jobs); named a Great Place to Work for multiple consecutive years.

## Competitive Advantages
- **Work Graph® Technology**: A multiplayer architecture that maintains a shared, real-time representation of work across people and tasks.
- **Enterprise Governance**: Role-based controls, security, and compliance features built for large organizations.
- **AI Integration**: Native support for AI agents running alongside humans on a single platform, differentiating Asana from pure human-only coordination tools.
- **Culture of Clarity**: Operating principles that emphasize transparency, accountability, and empathy, which translate into product design and customer trust.

## Strategic Focus
- **Human‑Agent Workflows**: Asana is positioning itself as the operating system where humans and AI agents collaborate seamlessly, with shared memory and governance.
- **AI Innovation**: An internal AI Council fosters a culture of AI-driven innovation, and the company continues to release new AI features to help customers achieve goals faster. [asana.com](https://asana.com/inside-asana/great-place-to-work)
- **Global Expansion**: Growing its office footprint and customer base in over 200 countries.

## Why Work Here
- **Culture**: Recognized by Fortune as a Great Place to Work (Bay Area list for eight consecutive years) and by Inc. (seven consecutive years). Employees report 89% satisfaction vs. 57% at a typical U.S. company. [asana.com](https://asana.com/inside-asana/great-place-to-work)
- **Values**: Operating principles include “Solve it together,” “Act like you own it,” “Start with heart,” “Know your customer,” “Get to Beta,” and “Cut to the core.” [asana.com](https://asana.com/company)
- **Work Model**: Office-centric hybrid schedule in San Francisco and New York: standard in-office days Monday, Tuesday, Thursday; work-from-home Wednesdays; Friday flexibility depends on role. [asana.com](https://asana.com/jobs/all)
- **Benefits**: 16 weeks paid parental leave, free therapy/coaching via Modern Health, pay equity studies conducted twice a year, employee resource groups (ERGs), mentorship and sponsorship programs, training in bias and harassment, and an apprenticeship program (AsanaUp). [asana.com](https://asana.com/culture-and-belonging)
- **Engineering & Growth**: Access to big responsibilities, leadership training, and a strong commitment to accessibility (WCAG 2.1 AA compliance).

## Sources
1. [asana.com](https://asana.com/company) – Company overview, mission, history, values, office locations
2. [asana.com](https://asana.com/culture-and-belonging) – Culture, belonging, benefits, ERGs, StackAI acquisition
3. [asana.com](https://asana.com/jobs) – Careers page, benefits, development
4. [asana.com](https://asana.com/jobs/all) – Hybrid work policy, specific job listing details
5. [asana.com](https://asana.com/inside-asana/great-place-to-work) – Great Place to Work recognition, AI Council, employee satisfaction

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