---
title: 'API Support Specialist at Astra'
canonical: 'https://feeny.ai/job/api-support-specialist-astra-united-states-1mpkv2gtq02h'
type: 'job'
last_seen: '2026-09-09'
---

# API Support Specialist at Astra

- **Company:** Astra
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/astra/c21d5f3a-45cc-4141-9d4a-ff2765eafe97

## Job description

## ABOUT ASTRA

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements.

## THE ROLE

We're looking for an API Support Specialist to join our Integrations team as we scale our payments API platform. You will be a front-line problem solver for our customers and their end-users. This person will manage inbound support tickets — including tickets submitted by clients on behalf of their own end-users — troubleshoot integration and payment issues, and provide clear, timely resolutions. The role requires strong problem-solving instincts, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers.

You'll be the accessible, always-on technical resource for any client on our platform, regardless of account size — the person who makes sure issues get resolved fast and consistently, and who knows exactly when something needs to go to a specialist instead.

## WHAT YOU'LL DO

- Own and resolve inbound technical support tickets across our full client base — API errors, integration questions, configuration issues, transaction discrepancies, and similar day-to-day technical problems
- Meet defined response and resolution SLAs, prioritizing by severity and client impact
- Triage incoming issues and make clear escalation calls — routing account-specific complexity to the appropriate Technical Account Manager, and any suspected platform-wide or systemic issues to engineering
- Maintain and grow our internal knowledge base and runbooks, documenting resolutions so recurring issues get solved faster (or become self-serve) over time
- Monitor ticket trends to spot patterns — flagging when the same issue is showing up across multiple unrelated clients, which often signals a systemic problem worth raising upstream
- Communicate clearly and professionally with clients' technical teams, translating technical detail into plain, actionable guidance
- Contribute feedback on recurring pain points to help inform product and documentation improvements
- Help build the support function itself: as an early team member, you'll shape our macros, escalation paths, SLAs, and internal playbooks rather than just follow existing ones.

## WHAT WE'RE LOOKING FOR

- 1-3 years' experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product
- Comfort reading API documentation, logs, and error responses, and troubleshooting integration issues methodically
- Familiarity with REST APIs, webhooks, and common authentication patterns (API keys, OAuth)
- Strong written communication — able to explain technical concepts clearly to both technical and non-technical audiences
- Ability to prioritize under pressure across multiple open tickets with different urgency levels
- A structured, checklist-minded approach to troubleshooting, paired with good judgment about when a problem is outside your depth and needs to be escalated
- Comfortable working with basic scripting/tooling to investigate issues (SQL queries, API testing tools like Postman, log searching) — not required to write production code

## NICE TO HAVE

- Prior experience at a payments, fintech, or developer-tools company
- Experience with support ticketing platforms (Pylon, Zendesk, Intercom, or similar) and internal monitoring/observability tools
- Exposure to basic scripting (Python, JavaScript) for investigating issues

## HOW SUCCESS IS MEASURED

- SLA adherence: first response time and time-to-resolution across ticket severity tiers
- Ticket resolution rate without escalation, balanced against escalation quality (routing the right issues to the right specialist)
- Client satisfaction on resolved tickets
- Contribution to knowledge base growth and reduction in repeat/known issues over time

## WHY THIS ROLE MATTERS

This role is a critical building block for our Integrations team as we scale. It ensures every client — not just our largest accounts — gets fast, reliable technical support, and it protects our more specialized Technical Account Managers' ability to focus on the proactive, account-specific work that keeps our most important relationships healthy and growing.

## About Astra

## Company Overview
- **One-liner**: Astra provides a vertically integrated API platform for developers and product teams to embed real-time, instant payments (bank account and card transfers) into their products.
- **Entity Type**: Private (Series A; total funding of $44.9M per LinkedIn, $51.67M per CB Insights – conflicting reports)
- **Headquarters**: Menlo Park, California, United States (with additional offices in San Francisco and Brazil)
- **Founded**: 2016
- **Founders**: Gil Akos (CEO), Zach Nolan (CTO), Sam Morgan (COO)

## Core Business
- **Primary industry**: Payments / Fintech Infrastructure
- **Target customers**: B2B – developers, product teams, fintechs, banks, and e‑commerce companies
- **Mission or purpose statement**: “Transforming the financial system, one transfer at a time” by making payments faster, more secure, and radically better for businesses and consumers.

## Products & Services
- **Enhanced ACH**: Faster settlement via ACH rails while leveraging the universality of ACH for payment sources.
- **Instant Disbursements**: Real‑time transfers from bank accounts to debit cards (powered by Visa Direct).
- **API Platform**: Simple, embeddable API that enables instant transfers between bank accounts and cards, including account funding and disbursements.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue $8.5M (LinkedIn estimate); Total Funding $44.9M (LinkedIn) or $51.67M (CB Insights – conflicting reports)
- **Notable Investors/Partners**: Nyca Partners (lead in venture round), Slow Ventures (lead in pre‑seed), FPV Ventures (lead in Series A), Alumni Ventures, Treville Capital Group, Cross River Bank (partner), Visa (partner)
- **Growth Signals**: 29.6% YoY employee growth (LinkedIn), processed over $100M annualized instant transfer volume and 650K+ instant transfers, named to GGV Capital’s Embedded Fintech 50 list

## Competitive Advantages
- Vertically integrated platform (owns the rails from bank to card) enabling real‑time settlement.
- Partnerships with Visa (Visa Direct) and Cross River Bank provide deep infrastructure and regulatory support.
- Developer‑first approach with SDKs, libraries, and sandbox for fast integration.
- High responsiveness and customer support as a core differentiator.

## Strategic Focus
- Continue building the default developer platform for money movement.
- Expand globally with a diverse suite of payment solutions (globally inclusive).
- Maintain a bias for speed and real‑time capabilities while managing risk and compliance.

## Why Work Here
- **Remote‑first** model: “Work your way” with flexibility.
- **Benefits**: 100% health/dental/vision insurance premium coverage (50% for dependents), 401k with 100% match on first 3% and 50% on next 2%, generous PTO, paid parental leave, monthly tech stipend.
- **Engineering culture**: High performance, optimism, customer‑first, and real‑time bias. Team size ~17 (with ~11% technical) and growing.
- **Growth trajectory**: Rapid headcount growth (+29.6% YoY), backed by top fintech investors, and processing significant transaction volume.

## Sources
1. [astrafi.com/careers](https://astrafi.com/careers/)
2. [linkedin.com/company/astrainc](https://www.linkedin.com/company/astrainc)
3. [astrafi.com/about](https://astrafi.com/about/)
4. [cbinsights.com/company/astra-1](https://www.cbinsights.com/company/astra-1)
5. [theorg.com/org/astra-finance](https://theorg.com/org/astra-finance)

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