--- title: 'Application and Technical Support Specialist, Planning and Performance Management at Strata Decision Technology' canonical: 'https://feeny.ai/job/application-and-technical-support-specialist-planning-and-performance-qd165vf5dnq5' type: 'job' last_seen: '2026-11-08' --- # Application and Technical Support Specialist, Planning and Performance Management at Strata Decision Technology - **Company:** Strata Decision Technology - **Location:** Chicago, IL - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/stratacareers/jobs/8037397003 ## Job description How You’ll Make An Impact: As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: - Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. - Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. - Develop and implement solutions to prevent recurring issues. - Escalate complex issues to higher-level support when necessary. - Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. - Independently develop and deliver training sessions for customers and internal teams. - Collaborate with cross-functional teams and stakeholders to enhance product support. - Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies. - Provide guidance to junior support staff. What We're Looking For: - 2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment - Proficient knowledge of Microsoft technologies (Office 365) - Experience in technical issue resolution and escalation procedures - Proven experience in managing multiple projects with multiple priorities - Proficient with SQL scripts to perform troubleshooting - Experience with healthcare financial applications, StrataJazz preferred - Experience with a case management tool, Salesforce is preferred - Proficiency with Tableau or similar data visualization tools is preferred Customer Focus - Partner with customers to solve issues requiring overall knowledge of the product and the healthcare business. - Act as a primary point of contact for customer requests, escalated inquiries and issues related to software products. - Empathy: Developing a better understanding of customer needs and concerns; ability to empathize with customers' frustrations and provide reassurance. - Attention to Detail: demonstrated accuracy and thoroughness in handling cases and documenting information. - Maintain familiarity with CRM systems for issue management. Professional Skills - Team player mentality. A willingness to assist team members with tasks as needed.  Openness to receiving guidance and feedback from peers. - Initiative & Growth: Exhibit a proactive approach to personal and professional development. Consistently step out of the comfort zone to embrace new challenges and opportunities, achieving measurable year-over-year growth in performance and skills. - Self-starter: adopt a proactive mindset to seeking out opportunities for improvement. - Confidence:  Exhibits knowledge and accountability, such that team and stakeholders believe in your ability. - Efficient organization and prioritization of tasks to meet deadlines. Manages a moderate workload with minimal supervision, demonstrating the ability to handle tasks independently and efficiently. - Strong written and verbal communication skills – ability to convey information clearly and concisely in both written and spoken formats. Capable of accurately relaying information to customers and colleagues. Knowledge & Troubleshooting - Product Knowledge: Develop and maintain in-depth understanding and knowledge for assigned product areas. - Independently support customer queries and issues, leveraging a comprehensive understanding of features and functionalities. Expand ability to handle a wider range of customer queries and issues. - Actively contribute to the enhancement of the technical knowledge base and documentation by creating and publishing KCS (Knowledge centered Support) content. Ensure documentation covers a wide range of issues and solutions, and regularly update existing articles to maintain accuracy and relevance. - Possess a solid understanding and ability to work with SQL scripts and queries to perform troubleshooting independently. Handle moderately complex SQL tasks to diagnose and resolve issues effectively, providing support and guidance to junior team members as needed. Estimated Salary Range: $55,000 – 85,000 Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Find out more about Strata benefits [here](https://www.canva.com/design/DAEuy0aEIMM/z5m3idieTm89CTo-uhx7TA/view?utm_content=DAEuy0aEIMM&utm_campaign=designshare&utm_medium=link&utm_source=editor). How we work: Our preferred location for open roles is Chicago, IL. We value in‑person connection and regularly host on‑campus events to create meaningful opportunities for our team to build relationships and collaborate Thinking about applying? Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. Here @ Strata… Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our Core Values: While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers. - We connect with positive intent. - We are helpful. - We own it. - We get better every day. - We are humble. ## About Strata Decision Technology ## Company Overview - **One-liner**: Strata Decision Technology provides enterprise performance management software, data, and intelligence solutions that help healthcare, higher education, and financial services organizations unify financial planning, decision support, and continuous improvement. - **Entity Type**: Public (subsidiary of Roper Technologies, NYSE: ROP) - **Headquarters**: Chicago, Illinois, United States - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industries**: Healthcare, Higher Education, Financial Services - **Target customers**: B2B, serving mid-market to enterprise organizations (hospitals and health systems, colleges and universities, banks and credit unions) - **Mission**: “Empower organizations to fuel their missions” by connecting financial and operational data to drive better decisions. ## Products & Services The company’s core platform is **StrataJazz**, a unified enterprise performance management application covering the following areas: - **Financial Planning** – Budgeting and forecasting, capital planning, treasury cash management, long-range financial planning, driver-based planning. - **Decision Support** – Cost accounting, integrated analytics, contract analytics, episode analytics, strategic pricing, profitability measurement. - **Performance Management** – Continuous improvement, management reporting, productivity reporting, real-time labor performance. - **Data & Intelligence** – Data integration, benchmarking, and AI/ML-powered insights (led by the Chief Data & Intelligence Officer). - **Advisory Services** – Consulting and staff augmentation for decision support, planning, and performance management. ## Market Standing - **Valuation / Market Cap**: Not disclosed separately; parent Roper Technologies (NYSE: ROP) has a market cap of approximately $60B (as of mid-2025). - **Key Metric**: Serves more than **2,300 customer organizations** across healthcare, higher education, and financial institutions. - **Notable Investors / Partners**: Roper Technologies (parent company); customers include major health systems, universities, and community banks. - **Growth Signals**: - Named **#1 in KLAS** for Business Decision Support for **18 consecutive years**. - Consistently recognized as a “Best Place to Work” by Chicago Tribune, Built In Chicago, Becker’s Healthcare, and Modern Healthcare. - Investment in AI and machine learning through a dedicated Chief Data & Intelligence Officer. - Emphasis on expanding across three verticals (healthcare, higher education, financial services) with deep industry expertise. ## Competitive Advantages - **Gold standard in healthcare analytics**: #1 KLAS rating for nearly two decades signals unmatched customer satisfaction and domain expertise. - **Unified platform**: Single application covering planning, decision support, and performance management eliminates fragmented spreadsheets and disparate data sets. - **Financial stability**: As part of Roper Technologies, the company has the resources to invest in long-term innovation without the pressure of short-term venture funding. - **Deep industry specialization**: Employees are “deep experts in our customers’ domains,” providing tailored solutions for each vertical. ## Strategic Focus - **Data and AI leadership**: The Chief Data & Intelligence Officer drives innovation in artificial intelligence and machine learning to accelerate customer value. - **Customer-centric product development**: Continued investment in product innovation, advanced insights, and customer-focused delivery. - **Expanding the platform’s reach**: Growing within existing customer bases and attracting new organizations across healthcare, higher education, and financial services. - **Talent development**: A strong emphasis on career growth, learning programs, and internal mobility to retain top talent. ## Why Work Here - **Culture & recognition**: Multiple “Best Place to Work” awards from Chicago Tribune, Built In Chicago, and healthcare industry publications. Core values emphasize collaboration, purpose, and community. - **Work model**: Hybrid schedule with flexibility – team members choose which days to be on campus (Chicago), with a minimum of **two days per week** in the office. New hires attend an in-person orientation at the Chicago campus. - **Generous time off**: **31 paid days off annually** (increasing with tenure), biweekly Flex Friday program, annual wellness days, and paid parental leave (16 weeks for birthing parents). - **Financial benefits**: Competitive compensation, annual bonus plan, matching 401k (vested day one), and Employee Stock Purchase Plan (ESPP). - **Career development**: Dedicated Career Growth & Engagement leader, comprehensive new hire onboarding with cohort learning, LIFT employee development program, LinkedIn Learning access, and tuition reimbursement. - **Wellness & perks**: Medical/dental/vision coverage starting day one, HSA/FSA accounts, telemedicine, monthly technology reimbursement, annual wellness reimbursement, and education grants. - **Team environment**: R&D teams emphasize collaboration across software engineering, product management, design, data science, and more. New hire retreats in Chicago foster connection with leadership. ## Sources 1. [stratadecision.com](https://www.stratadecision.com/) 2. [Company About Page](https://www.stratadecision.com/company) 3. [Careers Page](https://www.stratadecision.com/careers) 4. [Greenhouse Job Board](http://job-boards.greenhouse.io/stratacareers) 5. [LinkedIn](https://www.linkedin.com/company/strata-decision-technology) ## Other roles at Strata Decision Technology - [Principal Consultant – Bank ALM](https://feeny.ai/job/principal-consultant-bank-alm-strata-decision-technology-chicago-xt6pt4jnf4jz) — Chicago, IL / Phoenix, AZ - [Senior Consultant, Planning and Performance Management](https://feeny.ai/job/senior-consultant-planning-and-performance-management-strata-decision-20fvrzq0cce5) — Chicago, IL - [Senior Consultant, Staff Augmentation - Decision Support](https://feeny.ai/job/senior-consultant-staff-augmentation-decision-support-strata-decision-05wb1sh4dy50) — Chicago, IL - [Consultant, Staff Augmentation - Decision Support](https://feeny.ai/job/consultant-staff-augmentation-decision-support-strata-decision-technology-bn3715s0yn22) — Chicago, IL - [Manager, Security Operations](https://feeny.ai/job/manager-security-operations-strata-decision-technology-chicago-fhaswhsehmqq) — Chicago, IL - [Senior Accountant](https://feeny.ai/job/senior-accountant-strata-decision-technology-chicago-zhs9czdh67x4) — Chicago, IL - [Infrastructure Engineer](https://feeny.ai/job/infrastructure-engineer-strata-decision-technology-chicago-pr2rf54crh6y) — Chicago, IL - [Senior Analyst, Financial Planning & Analysis](https://feeny.ai/job/senior-analyst-financial-planning-analysis-strata-decision-technology-chicago-tbscy42hkdht) — Chicago, IL - [Manager, Data Platform Engineering](https://feeny.ai/job/manager-data-platform-engineering-strata-decision-technology-chicago-8bgctrhh8nxq) — Chicago, IL - [Training Specialist](https://feeny.ai/job/training-specialist-strata-decision-technology-chicago-gax89h6skz3x) — Chicago, IL