---
title: 'Application Integration Specialist - AI at Podium'
canonical: 'https://feeny.ai/job/application-integration-specialist-ai-podium-melbourne-3avvp2ybke79'
type: 'job'
last_seen: '2026-11-11'
---

# Application Integration Specialist - AI at Podium

- **Company:** Podium
- **Location:** Melbourne, Australia
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/podium81/jobs/8351382

## Job description

At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our [operating principles](https://www.podium.com/operating-principles), and ready to get to work, you won’t find a better place to accelerate your career.

Technical Support Engineer

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our[operating principles](https://www.podium.com/operating-principles) guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Podium is seeking the next candidate to join our amazing Technical Support Engineer team. The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team - the true 360-degree company expert in the given product(s).

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

The ideal candidate thrives on helping local businesses solve their problems, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. Technical Support Engineers will report directly to the Technical Support Manager.

What You Will Do:

- Troubleshoot, document & resolve bugs by using AI to create and merge PRs
- Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
- Develop a system for feedback loops in close collaboration with the Product team
- Create internal documentation of our products and processes
- Maintain open communication channels within the broader Customer Success department and Product teams
- Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
- Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
- Resolve escalated cases promptly while holding Product, Engineering and yourself accountable to established Service Level Agreements

What You Should Have:

- A customer-first mindset with strong empathy and ownership
- 1–3 years of experience in technical or product support roles
- Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
- An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
- Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
- Strong analytical and data-driven problem-solving skills
- Experience managing and triaging customer issues, feature requests, or product-related escalations
- Proactive approach to identifying gaps, proposing solutions, and improving team workflows

Benefits:

- Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
- A unique product that makes an actual impact on the local businesses you love and support.
- Attractive base + super and commissions package.
- A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
- Free snacks and drinks, which are always stocked up.
- You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

## About Podium

## Company Overview
- **One-liner**: Podium is an AI-native communications platform that provides AI Employees to help local businesses convert leads, manage customer interactions, and grow revenue.
- **Entity Type**: Private (Series D; total funding $422.6M)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2014
- **Founders**: Eric Rea and Dennis Steele

## Core Business
- **Primary industry**: Software Development – AI-powered lead generation and customer communication platform for local businesses.
- **Target customers**: B2B – primarily local businesses (auto dealerships, HVAC, aesthetics, retailers, etc.) ranging from SMB to enterprise.
- **Mission**: “Convenience wins” – helping local businesses turn every conversation into revenue.

## Products & Services
- **AI Employee**: A 24/7 AI agent that responds to leads, qualifies them, books appointments, and manages the full customer journey autonomously.
- **AI Operating System**: All-in-one platform for lead generation, management, conversion, payments, online reviews, and communication (text, web chat, call).
- **Online Reputation Management**: Tools to monitor, collect, and manage customer reviews.
- **Customer Interaction Management**: Messaging platform for real-time conversations.
- **Contactless Payments**: Integrated payment processing for local businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual Revenue ~$123.1M (LinkedIn estimate); Total Funding $422.6M.
- **Notable Investors/Partners**: Y Combinator Continuity Fund (led Series D), Accel (led Series A), IVP (led Series B), Album VC.
- **Growth Signals**: Over 100,000 businesses trust Podium; headcount grew 10.3% YoY to 1,037 employees; claims 56% higher appointment show rates, 80% more after-hours appointments, and 50% higher lead-to-sale conversions; recognized by Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies.

## Competitive Advantages
- **AI-first platform** purpose-built for local businesses with vertical-specific solutions (auto, HVAC, medspa, etc.).
- **Deep customer journey integration** – from first inquiry through booking to payment, all in one system.
- **Large customer base** (100k+) creates data network effects and industry-specific AI models.
- **Strong investor pedigree** (Y Combinator, Accel, IVP) and decade of domain experience.

## Strategic Focus
- Expanding AI Employee capabilities and vertical-specific AI agents.
- Growing enterprise segment (dedicated Enterprise Account Executive roles).
- International expansion (offices in Australia, Guatemala, Pakistan, Brazil, Philippines).
- Continuing to reduce admin burden for local businesses through autonomous AI.

## Why Work Here
- **Culture**: “Hungry for growth,” high standards, career acceleration. Founded above a bike shop with a startup ethos.
- **Remote/Hybrid**: Some roles are remote (e.g., Senior AI Engineer – open to remote), others are onsite in Lehi or international offices.
- **Notable perks**: Work with world-class talent, make a real impact on local businesses, career-defining growth opportunities. Engineering culture emphasizes AI and product innovation.
- **Active hiring**: 52 open positions across Sales, Engineering, Customer Success, Product, Marketing, and People Operations.

## Sources
1. [podium.com/careers](https://www.podium.com/careers)
2. [podium.com/about-us](https://www.podium.com/about-us)
3. [podium.com](https://www.podium.com/)
4. [linkedin.com/company/podium](https://www.linkedin.com/company/podium)
5. [job-boards.greenhouse.io/podium81](http://job-boards.greenhouse.io/podium81)

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