---
title: 'Application Support Analyst at Amdaris'
canonical: 'https://feeny.ai/job/application-support-analyst-amdaris-chisinau-ep4mqm1cwj6w'
type: 'job'
last_seen: '2026-09-11'
---

# Application Support Analyst at Amdaris

- **Company:** Amdaris
- **Location:** Chișinău, Moldova
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.eu.greenhouse.io/amdaris/jobs/4952252101

## Job description

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.

## ABOUT THE JOB

The Application Analyst’s main responsibility is to provide technical, administrative and implementation support for one or more applications ensuring ITIL practices are always followed diligently. Application Analysts are responsible for aligning IT services provided with the needs of the Client. While their primary focus is on the stability of systems, other responsibilities are to ensure that the design, installation and set-up of the application(s) are fit-for-use and fit-for purpose. An Application Analyst should be a strong team player who has a keen eye for detail and strong problem-solving skills.

Responsibilities:

Service Delivery:

- Adheres to Service Level Agreements and communicates in a timely way with stakeholders in relation to SLAs
- Identifies opportunities to improve the design, installation and set-up of the application(s) to help ensure they are fit-for-use and fit-for-purpose.
- Diligently follows predefined ITIL processes.
- Alignment of IT services provided with the needs of the Client
- Maintenance and setup of existing applications on Client side
- Administration of users and licenses on the existing applications; add new users, update permissions, etc.

Service Operation:

- Investigates Incidents and Problems
- Follows agreed procedures, identifies, registers, categorizes and prioritizes Incidents and Problems. Maintains relevant records. Fulfils Service Requests
- Escalates to Service Delivery Lead as appropriate
- Gathers information to enable Incident resolution and promptly allocates Incidents as appropriate.

Technical Delivery:

- Able to analyses, investigate and research of potential solutions including troubleshooting and debugging of applications in live and test environments
- Provides technical, administrative and implementation support for one or more applications
- Implements configuration and other application set-up tasks. Identify and resolve potential security and compliance issues
- Implements and maintains adequate monitoring and controls to ensure stability
- Propose system enhancements (software and hardware updates) to improve performance and reliability
- Implements backup and retention policies to help ensure minimum data loss in case of failures
- Minimizes Mean Time To Repair while fixing problems. Provides detailed root cause analysis, corrective & preventive actions with an aim to increase Mean Time Between Failures
- Performs security administration tasks.

Requirements:

- Typically requires a Bachelor’s degree or equivalent experience and training
- 2-3 years’ experience in IT support • Ability to work independently on most tasks
- Basic understanding of database environments as Microsoft SQL or Oracle
- Good querying skills on T-SQL or PL/SQL
- Advanced knowledge of technical English
- Excellent communication skills, coordination skills and demonstrable experience in following ITIL processes
- Strong attention to detail
- Understanding the fundamentals of configuration associated with a programming language (e.g. webconfig for C#, stopping and starting Java webservices, understanding of IIS webserver for .NET, etc.)
- Basic knowledge of operating systems e.g. Windows Server, Azure, Linux, directory services such as Microsoft Active Directory / Microsoft Entra
- Available for on call support 24/7 service where is expected to be available to respond to urgent requests or situations outside of regular work hours.

To see more roles, [click here](https://amdaris.com/jobs).

## About Amdaris

## Company Overview
- **One-liner**: Amdaris is a UK-headquartered software engineering and IT services company that delivers custom application development, AI solutions, and managed services, operating as a wholly owned subsidiary of Fortune 500 company Insight Enterprises since 2023.
- **Entity Type**: Private (subsidiary of Insight Enterprises, a public company listed as NSIT on NASDAQ)
- **Headquarters**: Bristol, England, United Kingdom (with delivery centres across Eastern Europe)
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Software development, IT services, artificial intelligence, cloud, data, and cybersecurity.
- **Target Customers**: B2B, Enterprise, mid-market, and SMB clients seeking custom software, digital transformation, and extended engineering teams.
- **Mission or Purpose Statement**: "We believe exceptional software delivery starts with exceptional people." The company is built on "exceptional people, rigorous process, and AI-enabled tooling."

## Products & Services
- **Application Development**: Bespoke software design, development, testing, and implementation using a technology-agnostic approach.
- **Artificial Intelligence**: AI strategy, machine learning, agent-powered delivery, and AI-readiness consulting across the full software lifecycle.
- **Consultancy**: Strategic guidance for launching new initiatives or enhancing existing technology.
- **Architecture**: Technical, enterprise, and solution architecture to ensure scalable, maintainable systems.
- **Product & Experience**: Discovery, research, design, and delivery to realise business objectives and user value.
- **Support & Integration**: COTS integration, ongoing application support, maintenance, and active risk mitigation.
- **Extended Teams**: Flexible, dedicated teams with SCRUM-certified delivery leads and QA for cost-effective, high-quality delivery.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (subsidiary of Insight Enterprises, which has a market cap of approximately $3.7 billion as of mid-2025).
- **Key Metric**: 92% year-to-date people retention rate; fewer than 5% of applicants receive an offer; average client Net Promoter Score (NPS) > 75; average client relationship length of 5 years (longest 10 years).
- **Notable Investors/Partners**: Insight Enterprises (parent company and global AI-first Solutions Integrator with Fortune 500 standing).
- **Growth Signals**: Acquired by Insight Enterprises in 2023, gaining global delivery reach across EMEA, the Americas, and APAC spanning 18 countries. Continuous investment in AI, cloud, data, and cybersecurity capabilities.

## Competitive Advantages
- **High Retention & Selective Hiring**: 92% retention rate and a sub-5% acceptance rate create extremely stable, long-tenured teams.
- **Proven Methodology**: "The Amdaris Way" combines agile delivery, rigorous governance, and AI-enabled tooling, backed by regular audits and defined metrics.
- **Global Scale with Specialist Focus**: Clients get the deep relationships and technical focus of a boutique firm combined with the scale, investment, and enterprise-grade assurance of a Fortune 500 organisation.
- **Technology Agnosticism**: Deep expertise across any stack ensures flexibility and best-fit solutions without vendor lock-in.

## Strategic Focus
- **AI-First Transformation**: Embedding AI across the full software lifecycle and helping clients become "AI ready."
- **Expansion as Part of Insight**: Leveraging the larger network to offer broader capabilities across cloud, data, cybersecurity, digital workplace, and modern application development.
- **Geographic Growth**: Continuously scaling delivery centres in Eastern Europe (e.g., Romania, Bulgaria, Moldova) and deepening UK presence (Bristol, London).

## Why Work Here
- **Culture & Growth**: "Exceptional people build exceptional careers" – the company invests in continuous learning, career progression, and a people-first culture. The 92% retention rate signals a supportive environment.
- **Work Model**: Roles are listed in multiple locations (Bristol, London, Bucharest, Chisinau, Bulgaria) with full-time, likely hybrid or office-based positions. No fully remote roles were mentioned in the current job listings.
- **Engineering Culture**: Scrum-certified delivery leads, modern tech stacks, and AI-enabled tooling. Engineers work on challenging projects for global clients with a focus on quality.
- **Notable Perks**: The "Amdaris Way" emphasises professional development; fewer than 5% acceptance rate ensures high-calibre colleagues.

## Sources
1. [amdaris.com/about-us](https://amdaris.com/about-us/)
2. [amdaris.com](https://amdaris.com/)
3. [amdaris.com/jobs](https://amdaris.com/jobs/)
4. [uk.linkedin.com/company/amdaris-group](https://uk.linkedin.com/company/amdaris-group)
5. [job-boards.greenhouse.io/amdaris](http://job-boards.greenhouse.io/amdaris)

## Other roles at Amdaris

- [Senior AI Python Engineer](https://feeny.ai/job/senior-ai-python-engineer-amdaris-bucuresti-f455xm8xnxcw) — București, Romania
- [AI Solutions Architect](https://feeny.ai/job/ai-solutions-architect-amdaris-bristol-england-adzfszf4sdty) — Bristol England, United Kingdom
- [SRE Architect](https://feeny.ai/job/sre-architect-amdaris-bucuresti-8bca41byq26j) — București, Romania / Timișoara, Romania
- [Principal Consultant - AI & Product](https://feeny.ai/job/principal-consultant-ai-product-amdaris-bristol-england-wet9c8kwen7c) — Bristol England, United Kingdom
- [SRE Architect / Principal DevOps Engineer](https://feeny.ai/job/sre-architect-principal-devops-engineer-amdaris-kyiv-2djs5h1pe49p) — Kyiv, Ukraine
- [SRE Architect / Principal DevOps Engineer](https://feeny.ai/job/sre-architect-principal-devops-engineer-amdaris-chisinau-ft5edj3apfkt) — Chișinău, Moldova
- [Senior Database Administrator Moldova](https://feeny.ai/job/senior-database-administrator-moldova-amdaris-chisinau-mf25nwwfd9bp) — Chișinău, Moldova
- [Senior Revenue Operations Manager](https://feeny.ai/job/senior-revenue-operations-manager-amdaris-bristol-england-615qmntng18x) — Bristol England, United Kingdom
- [Database Administrator](https://feeny.ai/job/database-administrator-amdaris-bulgaria-3r75vryvw7gm) — Bulgaria
- [Senior Database Administrator](https://feeny.ai/job/senior-database-administrator-amdaris-timisoara-zwrdjzrhhj40) — Timișoara, Romania