---
title: 'Application Support Engineer at Episode Six'
canonical: 'https://feeny.ai/job/application-support-engineer-episode-six-buenos-aires-gafz3z3z5yp0'
type: 'job'
last_seen: '2026-09-05'
---

# Application Support Engineer at Episode Six

- **Company:** Episode Six
- **Location:** Buenos Aires, Argentina
- **Posted:** 2026-05-26
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/episodesix/jobs/6006291004

## Job description

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.

Interested in redefining what’s possible in payments? Join Episode Six today.

What role we’re hiring for:

We are a growing fintech organization looking to add an Application Support Engineer to our Client Operations team based in Buenos Aires, Argentina!

What you’ll be responsible for in this role:

- Application support specialists work closely with internal E6 technical teams and our outside clients. You act as a technical bridge, helping customers see the biggest return from their investment in E6 technology and services. To excel, you bring strong technical skills and excellent people skills.
- There are two distinct phases to the work of application support for each of our projects: Implementation, and post-implementation support.
- During the implementation phase, you work closely with teams from our clients, converting our solution design and technical platform into a concrete build. During post-implementation support, you assist clients with incident support and planning configuration changes.
- As subject matter experts for our solutions, you also act as a mentor to your teammates and our clients, either formally (such as through training) or informally.
- Great candidates will be proactive problem solvers and share our vision for customer success and have a focus on service improvements – such as through the development of re-usable content and recommendations.
- Work Shift: 12:30 PM to 9:30 PM Argentina time
- Requirement to support occasional weekend and public holiday coverage.

What experiences and skills are necessary to be successful in this role:

The successful candidate will bring experience supporting Java-based applications in the financial space, together with strong people skills and a focus on collaborative working.

Mandatory

- 5+ years supporting mission-critical Java applications
- 5+ years experience in financial services
- 3+ years in a client-facing role
- Experience writing basic queries to extract data from SQL & NoSQL databases
- Experience querying RESTful APIs using PostMan or other tools
- Able to participate in on-call rotation with peers for escalation support
- Prioritise, triage, and resolve support issues and requests
- Liaise across other IT Teams to achieve the desired outcome
- Provide accurate and professional communications to internal Customers on the progress against issues & requests
- Assist in the deployment of core Products, taking end-to-end ownership for the delivery of assigned work packages
- Identify opportunities to drive process efficiency and automation

Desirable

- Familiarity with PCI DSS
- Experience with Mastercard/Visa card processing networks

Knowledge & Skills

- Excellent personal management and organisation skills.
- Excellent communication skills, both verbal and written.
- An analytical mindset and technical ability.
- Ambitious and driven to exceed expectations.
- Ability to communicate at all levels, build positive relationships with colleagues and clients and maintain excellent customer service skills.
- Credible and professional.
- Able to challenge appropriately and present solutions.
- High attention to detail.
- Self-starting and able to work on own initiative.

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process.

## About Episode Six

## Company Overview
- **One-liner**: Episode Six provides a modern, cloud-native card issuing and ledger infrastructure platform for banks, fintechs, and brands to build and scale payments products.
- **Entity Type**: Private (Series C, funded)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2015
- **Founders**: John Mitchell (CEO & Co-Founder), Chermaine Hu (CFO & Co-Founder), Futeh Kao (CTO & Co-Founder)

## Core Business
- **Primary industry**: Financial Services – payments infrastructure, card issuing, ledger management.
- **Target customers**: B2B – banks, financial technology companies, and brands.
- **Mission/purpose**: Help clients leave legacy payments technology behind, leapfrog competitors, and build payments products their customers love. [episodesix.com](https://episodesix.com/about-us)

## Products & Services
- **Card Issuing Platform**: API-first, cloud-native platform for issuing credit, debit, prepaid, commercial, and virtual cards. Supports real-time configuration of interest rates, fees, and risk controls. [episodesix.com](https://episodesix.com/)
- **Ledger Management**: Modern ledger infrastructure for virtual accounts, interest-bearing deposits, loans, installments, and rewards. [episodesix.com](https://episodesix.com/)
- **Embedded Payments**: Enables brands and fintechs to embed card, deposit, and credit products into their own offerings.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of **$98.0M** across multiple rounds; annual revenue estimated at **$21.5M** (LinkedIn data). [linkedin.com](https://www.linkedin.com/company/episode-six)
- **Notable Investors/Partners**: Avenir (led Series C in May 2023), HSBC (led Series A in 2020), SBI Investment (led early venture round in 2017). [linkedin.com](https://www.linkedin.com/company/episode-six)
- **Growth Signals**: 70+ enterprise customers, 40M+ end users, operations in 45+ countries, 16 AWS regions, 20-country workforce, active job postings growing 150% month-over-month. [linkedin.com](https://www.linkedin.com/company/episode-six)

## Competitive Advantages
- **Cloud-native, API-first architecture** that allows real-time configurability without rewrites.
- **Global reach** – supports 50 markets across 5 continents, with local teams in the US, UK, Europe, Japan, Singapore, Australia, and India.
- **Flexibility** – clients can change interest rates, fees, risk controls, and product features in real time via a self-service dashboard.
- **Proven enterprise trust** – works with banks and large fintechs, backed by decades of payments industry expertise from the founding team.

## Strategic Focus
- Accelerating global expansion by hiring in key markets (Japan, Singapore, UK, US, India).
- Enabling clients to launch and scale new payments products faster through collaborative onboarding and hands-on support.
- Continuing to invest in platform capabilities like lending, installments, and embedded wallets.

## Why Work Here
- **Culture**: Values include Flexibility, People First, Respect, Excellence, and Expertise. The company emphasizes putting personal needs and professional goals at the forefront. [episodesix.com](https://episodesix.com/company/careers)
- **Remote/Hybrid**: Global workforce across 20 countries; remote-first with intentional local hires to support customers 24/7.
- **Perks & Engineering Culture**: Focus on innovation and ownership; teams work on cutting-edge payments infrastructure. Open roles include Senior Software Engineers, Solutions Architects, and Business Analysts. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/episodesix)
- **Growth**: Rapidly scaling company with a 150% increase in job postings month-over-month, offering opportunities for impact in a high-growth fintech.

## Sources
1. [episodesix.com](https://episodesix.com/) – Product and platform overview
2. [episodesix.com/about-us](https://episodesix.com/about-us) – Company background, leadership, global presence
3. [episodesix.com/company/careers](https://episodesix.com/company/careers) – Culture, values, remote policy
4. [job-boards.greenhouse.io/episodesix](https://job-boards.greenhouse.io/episodesix) – Current job openings
5. [linkedin.com/company/episode-six](https://www.linkedin.com/company/episode-six) – Revenue, funding, headcount, investor details

## Other roles at Episode Six

- [Client Project Manager](https://feeny.ai/job/client-project-manager-episode-six-japan-y7h25d9g7eyq) — Japan
- [Business Analyst](https://feeny.ai/job/business-analyst-episode-six-chennai-tn890r57nyzd) — Chennai, India
- [Senior Software Development Engineer in Test](https://feeny.ai/job/senior-software-development-engineer-in-test-episode-six-dominican-republic-teh6m66pc70d) — Dominican Republic
- [Senior Software Development Engineer in Test](https://feeny.ai/job/senior-software-development-engineer-in-test-episode-six-argentina-rqeks92rrngs) — Argentina
- [Senior Software Development Engineer in Test](https://feeny.ai/job/senior-software-development-engineer-in-test-episode-six-toronto-5tt3stg9d5t8) — Toronto, Canada
- [Solutions Architect](https://feeny.ai/job/solutions-architect-episode-six-hong-kong-sq5rxbnagfv2) — Hong Kong
- [Solutions Architect](https://feeny.ai/job/solutions-architect-episode-six-singapore-6hb0snhxc78p) — Singapore
- [Platform Operations Specialist](https://feeny.ai/job/platform-operations-specialist-episode-six-australia-hacbwsz609rx) — Australia
- [Platform Operations Specialist](https://feeny.ai/job/platform-operations-specialist-episode-six-singapore-nynkxt0xrzea) — Singapore
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-episode-six-texas-rb3ws0ha1fbx) — Texas