---
title: 'Application Support Engineer, India, OEX at Crypto.com'
canonical: 'https://feeny.ai/job/application-support-engineer-india-oex-crypto-com-bengaluru-vy1tg0vbav7c'
type: 'job'
last_seen: '2026-09-07'
---

# Application Support Engineer, India, OEX at Crypto.com

- **Company:** Crypto.com
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-22
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/crypto/1edb4f86-713f-44a9-8e9c-489c662d810c

## Job description

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

## Responsibilities

Primary responsibility includes but not limited to

- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.

Required Skills

- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.

## About Crypto.com

## Company Overview
- **One-liner**: Crypto.com operates a comprehensive cryptocurrency exchange and financial services platform, aiming to accelerate the world’s transition to cryptocurrency.
- **Entity Type**: Private (Funding Stage: Series A, multiple past ICOs; $53.7M in total disclosed funding)
- **Headquarters**: Singapore
- **Founded**: 2016
- **Founders**: Kris Marszalek, Bobby Bao, Rafael Melo, Gary Or

## Core Business
- **Primary industry**: Cryptocurrency Exchange & Financial Services
- **Target customers**: B2C (over 100 million retail users globally), B2B (institutional trading, exchange API services)
- **Mission or purpose statement**: “Cryptocurrency in Every Wallet™”

## Products & Services
- **Crypto.com App**: Retail-focused mobile app for buying, selling, and trading over 250 cryptocurrencies, also offering staking, crypto-backed loans, and the Crypto.com Visa Card.
- **Crypto.com Exchange**: Professional-grade spot and derivatives trading platform for advanced traders and institutions, providing deep liquidity and low fees.
- **Crypto.com DeFi Wallet**: Non-custodial decentralized wallet that gives users full control of their private keys for interacting with DeFi protocols.
- **Crypto.com Visa Card**: A prepaid card (in various metal tiers) that lets users spend cryptocurrency at merchants worldwide and earn cashback in CRO tokens.
- **Crypto.com Price & Market Data**: Real-time crypto price tracking and portfolio management tools.
- **Crypto.com Capital**: Venture capital arm investing in early-stage crypto and blockchain startups.
- **Cronos (CRO)**: The native blockchain and token powering the Crypto.com ecosystem, used for transaction fees, staking, and governance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held); CRO token market cap fluctuates (approximately $2-4B range in recent months based on market conditions).
- **Key Metric**: Over 100 million users worldwide; annual revenue estimated at $1.2 billion (per LinkedIn).
- **Notable Investors/Partners**: Past investors include a Series A round of $25M (2 investors) and two ICO rounds raising a combined ~$28.7M. Key partners include Visa for the card program, Chainlink for oracle data, and partnerships with major sports leagues (F1, UFC, Paris Saint-Germain, etc.).
- **Growth Signals**: Headcount of ~2,183 with +9.8% YoY growth; operations in 10 countries with 12 offices; acquisitions include Nadex, The Small Exchange (regulated derivatives exchanges in the US), and The Card Group Pty Ltd.

## Competitive Advantages
- **Massive user base & brand recognition**: Over 100 million users, making it one of the world’s largest crypto platforms.
- **End-to-end ecosystem**: Integrated suite from retail app and card to exchange, DeFi wallet, and institutional services.
- **Regulatory emphasis**: Strong focus on compliance with licenses and registrations in key markets (e.g., US, UK, Malta, Singapore).
- **VIP marketing & partnerships**: Major sports and entertainment sponsorships (UFC, F1, PSG) drive global brand awareness.
- **Security track record**: No major hacks to date; emphasis on security and insurance coverage.

## Strategic Focus
- **Global expansion & compliance**: Growing into regulated markets (Europe under MiCA, US, UK, Asia) and acquiring regulated entities (Nadex, Small Exchange).
- **Product diversification**: Expanding into derivatives, prediction markets, sports betting, and institutional-grade trading platforms.
- **Talent & culture scaling**: Maintaining a “startup within a global company” culture while scaling headcount and adding senior hires across engineering, compliance, and product.
- **Token ecosystem growth**: Driving utility and adoption for Cronos (CRO) through staking, card rewards, and DeFi.

## Why Work Here
- **Culture & values**: Known for a high-performance, “get it done” culture where clarity of thought, ownership, and grit are prized. Described as a meritocracy with a flat hierarchy where good ideas win regardless of seniority. “Leave your ego at the door.”
- **Engineering & product focus**: Strong technical team (492 people in technical roles), work on cutting-edge blockchain, DeFi, and trading infrastructure. Employees work closely with the executive team.
- **Global & diverse environment**: Team spans ~86 nationalities, with major hubs in Hong Kong, Bulgaria, Singapore, the US, the UK, and more. Hybrid work model in most locations.
- **Growth & impact**: “You are empowered to think and do things that have never been done before.” Opportunity to build from scratch in a fast-growing industry.
- **Competitive total rewards**: Competitive compensation, token grants/staking opportunities for employees, and a strong benefits package (specifics vary by region).
- **Current open roles** (~132 active postings as of mid-2026): Roles for senior backend engineers (Golang), security engineers (AI/DevSecOps), trading analytics developers, product managers (exchange, verification), and compliance managers.
- **Hybrid/Office policy**: Hybrid model in most offices (e.g., Singapore, Hong Kong, US); full remote in some roles but generally prefers in-person collaboration.

## Sources
1. [Crypto.com About Page](https://crypto.com/us/about)
2. [LinkedIn Company Page - Crypto.com](https://linkedin.com/company/cryptocom)
3. [Crypto.com Global Careers](https://crypto.com/en/careers)
4. [Crypto.com US Careers](https://crypto.com/us/careers)
5. [Crypto.com Lever Careers Portal](https://jobs.lever.co/crypto)

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