--- title: 'Application Support Engineer [L2] at Sedna' canonical: 'https://feeny.ai/job/application-support-engineer-l2-sedna-greece-7dg8q6makyr8' type: 'job' last_seen: '2026-10-19' --- # Application Support Engineer [L2] at Sedna - **Company:** Sedna - **Location:** Greece - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.eu.greenhouse.io/sedna/jobs/4982821101 ## Job description ## About Sedna Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to mature and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade. You can find out more about us on our website: https://sedna.com/ ## About the role This is where you come in. As an Application Support Engineer (L2), you'll be part of a support team spanning Cape Town, Athens, and colleagues across Norway and South America, giving us close to round-the-clock coverage and a genuinely global view of our customers. You'll split your time between L1 and L2 work depending on what's coming through, which keeps things varied and means no two days look quite the same. The problems that land with you won't always have an obvious answer. You'll get into API issues, integration quirks, and the finer detail of how the platform behaves under pressure, working closely with Engineering and Product to get to the bottom of things and feed what you learn back into a better product. Every fix you land keeps a shipowner, operator, or broker moving, and every improvement you help drive makes things a little easier for the next customer who needs it. That's the kind of impact this role carries. ## Your responsibilities Customer troubleshooting and resolution - Get stuck into technical support up to L2 level, engaging directly with customers to understand what they're experiencing and guiding them confidently to a resolution. - Dig into complex technical issues, including API-related problems, using diagnostic tools and sharp instincts to find the root cause rather than just papering over the symptoms. - Build genuine trust with customers through clear communication, technical know-how, and efficient resolution, keeping our response and resolution standards front of mind on every case. - Take part in the team's on-call rota alongside colleagues across our global support locations, helping deliver the round-the-clock coverage our customers expect (locations and timings to be confirmed). Engineering and Product collaboration - Team up with Engineering and Product to resolve client-reported bugs and broken features, arming them with the context they need to move fast. - Turn what you're hearing from customers into insight that shapes the product, helping the wider team spot patterns and recurring issues before they become bigger problems. - Keep communication sharp and real-time across internal channels, meetings, email, bug reports, and documentation, so nothing gets lost in translation on its way to a fix. Process and documentation - Help build and refine support processes and customer-facing materials, including FAQs and troubleshooting guides, bringing ideas for how the wider function can work better as you spot the gaps. Technical proficiency - Comfortable working within a SaaS environment, including cloud-hosted infrastructure, APIs, and the fundamentals of performance and scalability, with enough grasp of CI/CD pipelines to understand how changes make their way to production. ## What we're looking for - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - 2+ years of experience in a dedicated technical support role with deep understanding of software and applications. - Experience working in or exposure to a SaaS environment, including cloud hosting, APIs, and an awareness of performance and scalability considerations. - Have supported maritime, shipping, commodities, logistics customers. - White glove customer service and communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences. - A learner who documents findings and is comfortable picking up new tools and systems - troubleshooting problems that do not have obvious answers. ## Our Values Finally, culture is important to us, so we also look for candidates who share our values: Stay Ahead, Stay Agile - We don’t just adapt-we anticipate change and act with confidence. - Curiosity, data, and customer insights help us stay ahead of the curve. - We embrace challenges as opportunities and remain resilient under pressure. - By staying open to new ideas and ways of working, we lead the future. Execute With Focus - We turn strategy into action, delivering measurable results that matter. - Every initiative counts-discipline and ownership drive business impact. - We make smart decisions with speed, balancing pace and precision. - Clear priorities keep us focused on what moves the needle. Work Together, Win Together - Collaboration is our superpower-we succeed as one team, internally and with customers. - We co-create solutions, seek feedback, and build the future of the OS together. - Strong relationships are built on trust, respect, and shared goals. - By aligning across teams and with customers, we unlock greater impact. ## About Sedna ## Company Overview - **One-liner**: Sedna provides a data-driven communication and operating system platform for the maritime shipping industry, unifying email, data, and workflows. - **Entity Type**: Private (Series C) - **Headquarters**: London, United Kingdom - **Founded**: 2017 - **Founders**: Bill Dobie ## Core Business - **Primary industry**: Maritime Technology / Shipping Software - **Target customers**: B2B; shipbrokers, chartering teams, operations, trade execution, port agents, and freight forwarding companies. - **Mission or purpose statement**: To make trade go faster by providing the operating system for shipping. ## Products & Services - **[Sedna Trade]**: A unified platform for commercial and operational execution, bridging chartering, operations, S&P, and finance. It centralizes data to help teams make sharper decisions and streamline workflows. - **[Sedna Email]**: An email client built specifically for shipping, surfacing relevant information and enabling collaboration from a single shared source of truth. - **[Sedna Build]**: A low-code platform that allows customers to build unique workflows, integrate best-of-breed tools, and evolve their technology stack at their own pace. - **Sedna Voyage Management**: A module for managing entire voyages from open positions to discharge. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Total Funding of **$99.5M**; Annual Revenue of **$48.5M**. - **Notable Investors/Partners**: Insight Partners, GK Goh Ventures, Stride VC, Chalfen Ventures, SAP, CIBC Innovation Banking. Key customers include major shipping companies like XM, Gartner, and HSBC. - **Growth Signals**: Employs 140 people (+39.1% YoY, +50 people). Operates in 14 countries. Acquired CompassAir, Dataloy Systems, and Flytta (2025). Shows 90% reduction in manual filing and 85% reduction in time-to-offer for customers. ## Competitive Advantages - **Domain-Specific Platform**: Unlike generic tools, Sedna is purpose-built for the complex, communication-heavy workflows of the shipping industry. - **Data Centralization**: Acts as the "Operating System for Shipping," unifying fragmented data from email, operations, and finance into one source of truth. - **Flexibility**: Offers modular products (Trade, Email, Build) that work together or standalone, allowing customers to scale at their own pace. - **Strong Customer Impact**: Proven metrics (90% reduction in manual filing, 85% reduction in time-to-offer) demonstrate significant operational value. ## Strategic Focus - **Acquisition & Integration**: Actively acquiring complementary companies (CompassAir, Flytta, Dataloy) to expand capabilities and market reach. - **Platform Expansion**: Continuing to develop Sedna Build to allow customers to customize and extend the platform. - **Global Growth**: Expanding headcount and presence across 14 countries, with a particular focus on key shipping hubs like Singapore, Norway, Greece, and the US. ## Why Work Here - **Culture**: Emphasizes collaboration, agility, and execution. Values include "Stay ahead, stay agile," "Execute with focus," and "Work together, win together." - **Flexibility**: Flexible working hours and a hybrid work model (mix of office and remote). Offices in London, Cape Town, Bergen, and Athens. - **Benefits**: - Enhanced parental leave (16 weeks primary, 6 weeks non-primary). - Private healthcare (AXA) including dental, optical, and mental health support. - Wellbeing benefits (Gympass, Headspace, Strava). - Learning & development opportunities (5mins microlearning platform, conferences). - Regular socials and a collaborative office environment. - **Engineering & Product Culture**: Focus on creative problem-solving in a fast-paced, flexible environment. The company builds a mission-critical platform for a global industry. ## Sources 1. [sedna.com](https://sedna.com/) 2. [sedna.com/sedna-careers](https://sedna.com/sedna-careers) 3. [sedna.com/about-us](https://sedna.com/about-us) 4. [job-boards.greenhouse.io/sedna](http://job-boards.greenhouse.io/sedna) 5. [linkedin.com/company/sedna-network](https://uk.linkedin.com/company/sedna-network) ## Other roles at Sedna - [Implementation Manager](https://feeny.ai/job/implementation-manager-sedna-london-1sfe476hvrb0) — London, United Kingdom - [Senior Delivery Engineer](https://feeny.ai/job/senior-delivery-engineer-sedna-athens-7tt9xfck73x6) — Athens, Greece - [Application Support Engineer [L2]](https://feeny.ai/job/application-support-engineer-l2-sedna-singapore-w1s9bqc61s5t) — Singapore - [Account Director](https://feeny.ai/job/account-director-sedna-copenhagen-468vd7r6g968) — Copenhagen, Denmark - [Account Director](https://feeny.ai/job/account-director-sedna-london-jhpzam1r7a62) — London, United Kingdom - [Account Executive](https://feeny.ai/job/account-executive-sedna-copenhagen-52yejgd8rm0g) — Copenhagen, Denmark - [Account Executive](https://feeny.ai/job/account-executive-sedna-singapore-xjag7vna123b) — Singapore - [Account Executive](https://feeny.ai/job/account-executive-sedna-london-gyfvq82chz3t) — London, United Kingdom - [Senior Delivery Engineer](https://feeny.ai/job/senior-delivery-engineer-sedna-london-b9rs66bnqw1x) — London, United Kingdom - [Workplace and IT Co-ordinator](https://feeny.ai/job/workplace-and-it-co-ordinator-sedna-london-7xr6cqve6j9m) — London, United Kingdom