---
title: 'Application Support Specialist at City IT'
canonical: 'https://feeny.ai/job/application-support-specialist-city-it-dallas-x4v0ncj6hen7'
type: 'job'
last_seen: '2026-09-08'
---

# Application Support Specialist at City IT

- **Company:** City IT
- **Location:** Dallas, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/cef/4a9b28f6-eea7-488f-a71c-9ac2c806bfc8

## Job description

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.

## About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.

Essential Job Functions:

- Provide excellent customer service to internal employees across the business.
- Document and track application and software issues through our ticketing system (Freshservice).
- Coordinate with teammates and other teams to resolve issues efficiently.
- Perform root cause analysis and escalate to our Tier II team when needed.
- Translate technical issues into simple, clear explanations for non-technical users.
- Troubleshoot issues alongside clients to find the right resolution.
- Build trusted, professional relationships with the people you support.
- Contribute to a positive work environment for customers, coworkers, and supervisors alike.

Education & Experience:

- At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.
- Supporting internal proprietary software, preferred.
- Previous experience troubleshooting ERP systems, preferred.
- High school diploma, required.
- Related college degree, preferred.

Competencies:

- Highly organized with strong attention to detail.
- Comfortable working both independently and as part of a team.
- Strong written and verbal communication skills.
- Ability to tailor your communication based on your audience.
- Skilled at building relationships with clients and colleagues.
- Analytical thinker who enjoys solving problems.

Interview Process:

- 30-minute Talent Acquisition Phone Screen.
- 1-hour Onsite Panel Interview.

Benefits Offered:

- Medical, Dental, Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
- Employee Assistance Program.
- Mental, physical, financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy, Parental, and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fast-growing company.
- In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing.  The employee must be able to lift and move items up to 50 pounds.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

## EEO Statement

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.  We support protected veterans and individuals with disabilities through our affirmative action program.

Attention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at HRServices@cityelectricsupply.com or 1-855-571-2477.

City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.

## About City IT

## Company Overview
- **One-liner**: The IT division of City Electrical Factors (CEF), a world-leading electrical wholesale and manufacturing business, delivering technology solutions to support the company’s digital transformation.
- **Entity Type**: Private (part of privately held City Electrical Factors Ltd)
- **Headquarters**: Durham, United Kingdom
- **Founded**: 1951 (parent company)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Electrical wholesale & distribution (IT serves as an internal enabler)
- Target customers: Internal business units and operational teams within CEF’s global network
- Mission or purpose: “We are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology.”

## Products & Services
City IT is not a product-selling entity; it provides internal technology services and platforms. Key internal capabilities include:
- **AWS Serverless Engineering**: Bespoke software engineering and cloud architecture for the business.
- **Business Intelligence & Analytics**: Led by a Global Head of BI & Analytics, providing data-driven insights.
- **ERP & Finance Systems**: Support for Microsoft Dynamics, Workday, and other enterprise systems.
- **IT Support & Infrastructure**: Helpdesk, deskside support, procurement, and logistics for IT equipment.
- **Cybersecurity & Compliance**: Roles such as Senior Governance, Risk and Compliance Analyst.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Parent company annual revenue of **USD $714.6 million** (2025/2026 estimate)
- **Notable Investors/Partners**: Not applicable (internal division)
- **Growth Signals**: +5.1% year-over-year headcount growth (parent company reaching ~1,582 employees); active job postings (6 open roles as of Sep 2026); increasing monthly job postings (+50% month-over-month)

## Competitive Advantages
- **Stability & Scale**: Backed by a 70+ year-old, financially stable wholesale group with a large UK and international footprint.
- **Modern Tech Stack**: Heavy investment in AWS serverless, React, Power BI, GitLab, and modern engineering practices.
- **In-House Development**: Nearly all IT systems are built in-house, giving engineers full ownership and impact.
- **Career Development**: Strong emphasis on learning and training, with multiple employee testimonials citing opportunities to grow skills.

## Strategic Focus
- **Digital Transformation**: Re-architecting the business for the digital age, moving from legacy systems to cloud-native solutions.
- **Customer-Centric IT**: Building systems that improve service to CEF’s customers (e.g., order tracking, e-commerce, supply chain integration).
- **Global Expansion**: Supporting the group’s expansion into North America, Australia, and other markets.

## Why Work Here
- **Culture**: Employees describe a supportive environment where values are appreciated as much as technical ability. “CEF genuinely cares about all their colleagues.”
- **Work Model**: Hybrid roles available (e.g., Durham, UK and Dallas, TX). Some on-site requirements for specific roles.
- **Perks**:
  - Competitive salary (e.g., Senior Business Analyst ~£49,771/year)
  - Bonus scheme
  - 25 days holiday + bank holidays
  - Staff discount on electrical products
  - On-site gym at Durham IT head office
- **Engineering Culture**: Focus on AWS serverless, modern tools, and continuous learning. Non-traditional entry routes welcomed (e.g., junior developer who came through a non-technical background).
- **Reviews**: 3.5/5 on LinkedIn (283 reviews) – work-life balance rated 3.6, culture 3.4, career opportunities 3.3.

## Sources
1. [CEF Careers on Lever](https://jobs.lever.co/cef)
2. [City Tech Careers Page](https://www.citytech.careers/)
3. [Reed.co.uk Company Profile](https://www.reed.co.uk/company-profile/CEF---City-Electrical-Factors---IT-1674)
4. [LinkedIn Company Page](https://linkedin.com/company/city-electrical-factors)

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