---
title: 'Application Support Specialist at Ensono'
canonical: 'https://feeny.ai/job/application-support-specialist-ensono-pune-mwr0914rnyy3'
type: 'job'
last_seen: '2026-09-13'
---

# Application Support Specialist at Ensono

- **Company:** Ensono
- **Location:** Pune, India
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-13
- **Apply:** https://ensono.com/company/careers/jobs-board/?gh_jid=4730628005

## Job description

## Key Responsibilities

Incident & Problem Management

- Own end‑to‑end resolution of incidents escalated from L1.
- Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
- Actively participate in or lead Major Incident (MI) bridges.
- Perform RCA and implement permanent fixes.
- Identify recurring issues, trends, and preventive actions. Change, Release & Operational Readiness
- Review and support production changes related to applications/middleware.
- Perform post‑change validation and production checkouts.
- Highlight risks related to Java versions, certificates, dependencies, and configurations.
- Ensure applications meet availability, performance, and resilience targets. Monitoring, Automation & Maintenance
- Monitor application health, performance metrics, and system behavior.
- Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
- Improve monitoring dashboards, alerts, and observability coverage.
- Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication

- Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
- Serve as the primary operational contact for assigned applications.
- Provide clear technical updates during incidents and changes.

## Skills & Qualifications

Technical Skills

- Strong Java and .Net fundamentals and troubleshooting.
- Strong Unix/Linux and networking skills.
- Scripting (Shell/Python/PowerShell) – development & optimization.
- Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
- Solid understanding of ITSM processes (Incident, Problem, Change).
- Experience in RCA, DR validation, and resilience operations. Soft Skills
- Strong analytical and problem-solving capabilities.
- Ownership mindset and ability to handle high pressure issues.
- Clear communication with stakeholders at all levels.

## Experience & Education

- 3–6 years in application support, production operations, or ARO.
- Bachelor’s degree in engineering, Computer Science, or equivalent. Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
- Hybrid working model

## About Ensono

## Company Overview
- **One-liner**: Ensono is a managed IT services provider specializing in mainframe modernization, hybrid cloud migration and management, and AI enablement for Fortune 500 enterprises.
- **Entity Type**: Private
- **Headquarters**: Downers Grove, Illinois, USA
- **Founded**: 2015 (spun off from a larger entity; celebrated 10 years in 2025)
- **Founders**: Not publicly available (formed as a spin-off/private equity-backed entity)

## Core Business
- **Primary industry/industries**: IT Services & Consulting, Managed Cloud Services, Mainframe Modernization
- **Target customers**: B2B Enterprise; specifically Fortune 500 companies in highly regulated sectors including Financial Services, Insurance, Healthcare, Public Sector, Retail, and Manufacturing
- **Mission or purpose statement**: "To be a relentless ally, disrupting the status quo, enabling our clients to do great things" [ensono.com](https://www.ensono.com/company/about-us/)

## Products & Services
- **Mainframe Modernization**: Services to modernize legacy mainframe environments, including migration to cloud (Azure, AWS) and modernization of workloads.
- **Cloud Migration + Managed Cloud**: Consulting and managed services for migrating to and operating within hybrid cloud environments (AWS, Microsoft Azure).
- **Data + AI**: Predictive analytics and AI/ML services to turn data into business outcomes.
- **Managed IT Services**: Ongoing infrastructure management, security, and operations for enterprise IT environments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric (Total Funding/Revenue)**: Revenue is not publicly disclosed. The company is backed by private equity (Kohlberg & Company is a known investor).
- **Notable Investors/Partners**: Kohlberg & Company (private equity); AWS (Premier Managed Service, Consulting, and Mainframe Modernization Partner); Microsoft Azure (2020 Azure Partner of the Year); IBM (multiple Challenge Coin awards); Kong (award-winning partnership with Pay.UK) [ensono.com](https://www.ensono.com/)
- **Growth Signals**: Named a "Top 15 managed services growth company"; celebrated 10 years of progress in January 2026; appointed Alisdair Wright as Managing Director of Europe in January 2026; won a Kong Innovation Award for a fraud prevention platform with Pay.UK in December 2025 [ensono.com](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-celebrates-10-years-of-progress-transforming-the-future-of-modern-services/)

## Competitive Advantages
- **Mainframe expertise**: Recognized as an ISG leader in Mainframe-as-a-Service, Mainframe Modernization, and Mainframe Operations — a rare and deep specialization.
- **Hyperscaler partnerships**: Premier partner status with both AWS and Microsoft Azure, offering multi-cloud flexibility.
- **"Relentless ally" model**: Positions itself as a transparent, flexible partner rather than a vendor, with a focus on long-term client relationships.
- **Highly regulated industry focus**: Deep expertise in compliance-heavy sectors (finance, insurance, healthcare, government) which creates high switching costs.
- **Associate Equity Program**: All associates are offered equity through the Associate Equity Appreciation Program (AEAP), aligning employee and company success [ensono.com](https://www.ensono.com/company/careers/).

## Strategic Focus
- **Hybrid cloud & mainframe modernization**: Helping clients bridge legacy systems with modern cloud architectures.
- **AI enablement**: Turning data into actionable insights via AI/ML, a key growth vector.
- **European expansion**: Recent appointment of a Managing Director for Europe signals geographic growth.
- **Talent development**: Investing in the "Ensono Academies" to develop next-gen tech leaders and the "Fellows Program" to retain expert technologists in non-managerial executive roles.

## Why Work Here
- **Culture**: High employee engagement (92% overall engagement in a Gallup survey with 91% participation rate). Core values: Honesty, Reliability, Curiosity, Collaboration, Passion [ensono.com](https://www.ensono.com/company/culture/).
- **Work model**: "Global-first organization" with physical offices in Europe, India, and the United States, plus remote workforce concentrations. Remote, hybrid, and office-based roles available globally.
- **Perks**: Health and benefits from day one; paid volunteer days; Associate Equity Appreciation Program (AEAP); Ensono University for continuous learning; recognition and award programs.
- **Engineering culture**: Focus on innovation without requiring management responsibilities through the "Fellows Program" (Technical Fellow Career Path). IBM Champions are recognized and celebrated within the company.
- **DEI & Community**: Associate Community Groups (Culture Clubs), Ensono Women Connected initiative, global charity programs, and sustainability commitments.
- **Growth**: Strong emphasis on internal mobility and career development via "Ensono Academies" and ongoing learning.

## Sources
1. [ensono.com](https://www.ensono.com/)
2. [ensono.com - About Us](https://www.ensono.com/company/about-us/)
3. [ensono.com - Careers & Culture](https://www.ensono.com/company/careers/)
4. [ensono.com - Company Culture](https://www.ensono.com/company/culture/)
5. [ensono.com - Jobs Board](https://www.ensono.com/company/careers/jobs-board/)
6. [ensono.com - Newsroom (10 Year Anniversary)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-celebrates-10-years-of-progress-transforming-the-future-of-modern-services/)
7. [ensono.com - Newsroom (Kong Innovation Award)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-wins-kong-innovation-award-for-fraud-prevention-platform-with-pay-uk/)
8. [ensono.com - Newsroom (Europe MD Appointment)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-appoints-alisdair-wright-as-managing-director-of-europe/)

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