---
title: 'Application Support / SQL - (12 Month Maternity-leave Contract) at Varicent'
canonical: 'https://feeny.ai/job/application-support-sql-12-month-maternity-leave-contract-varicent-romania-de307jvpead7'
type: 'job'
last_seen: '2026-09-06'
---

# Application Support / SQL - (12 Month Maternity-leave Contract) at Varicent 

- **Company:** Varicent 
- **Location:** Romania
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/varicent/jobs/5412323008

## Job description

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Important: This role is listed as a 12 month contract.

Summary of the Role and Team

As a Technical Analyst I, you will join Varicent's Technical Support team, a customer-facing organization responsible for helping customers successfully use and adopt Varicent's SaaS and on-premises solutions.

Working closely with customers, Product, Engineering, and internal support teams, you will investigate technical issues, provide timely resolutions, and help customers maximize the value of their Varicent solutions. This role offers exposure to a broad range of technologies and is ideal for someone who enjoys problem-solving, troubleshooting, and delivering exceptional customer experiences.

## What You Will Be Doing

- Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, gathering diagnostic information, and reproducing issues
- Communicate clearly with customers regarding issue status, troubleshooting steps, resolution plans, and next actions
- Maintain accurate case documentation and customer records within CRM and support systems
- Utilize support tools, knowledge resources, and established processes to manage cases efficiently
- Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts
- Share product knowledge and best practices that help customers improve solution utilization and business outcomes
- Contribute to service-level objectives by supporting key performance metrics such as response times, resolution targets, and quality standards
- Participate in on-call and weekend support rotations as required

## What You Bring

- 1+ years of experience supporting software applications, SaaS platforms, or customer-facing technical environments
- Knowledge of relational databases and SQL fundamentals
- Familiarity with client-server architecture and web-based application troubleshooting
- Strong analytical and problem-solving skills with the ability to investigate technical issues systematically
- Ability to communicate technical concepts clearly to both technical and non-technical audiences
- Experience documenting troubleshooting activities, findings, and resolutions
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Ability to manage multiple priorities while delivering a high-quality customer experience

Success Outcomes

First 30 Days

- Complete onboarding and develop a working understanding of Varicent products, support processes, and troubleshooting methodologies
- Become familiar with support tools, knowledge resources, escalation paths, and case management practices
- Begin contributing to customer cases while demonstrating strong documentation and communication skills

Within 60 Days

- Resolve common customer issues across Varicent products with guidance from peers and senior team members
- Demonstrate proficiency using support tools and established troubleshooting processes
- Maintain accurate customer communications and case records while meeting team quality standards

Within 90 Days

- Independently manage a broad range of customer support issues and investigations
- Resolve issues within expected service levels while effectively collaborating with internal stakeholders when escalation is required
- Demonstrate the ability to troubleshoot complex issues, identify root causes, and communicate resolutions effectively
- Consistently contribute to customer satisfaction, support quality, and operational performance objectives

For this role, the estimated annual base salary range is between 127,000.00 - 166,700.00 RON. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits:

- Health & Wellness — Comprehensive medical, dental, and vision coverage, tailored to your local needs
- Time Off — PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days — Dedicated time to give back and support the communities that matter to you
- Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial — Compensation that reflects your market and your value
- Tuition Assistance — Invest in your growth with support for continuing education and professional development
- Flexibility — Work where you thrive — remote and hybrid options available across most regions

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our[Job Applicant Privacy Notice](https://www.varicent.com/recruitment-portal-privacy-notice) and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

## About Varicent 

## Company Overview
- **One-liner**: Varicent provides a comprehensive SaaS platform for sales performance management, enabling revenue leaders to plan, execute, and optimize go-to-market strategies using GenAI-powered insights.
- **Entity Type**: Private (divested from IBM in 2020, now independently owned)
- **Headquarters**: Toronto, Ontario, Canada (with offices in the United States, London, and Bucharest)
- **Founded**: 2005
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industries**: Sales Performance Management (SPM), Revenue Performance Management, Enterprise SaaS
- **Target customers**: B2B, enterprise organizations with large sales teams (100,000+ payees managed)
- **Mission**: “Own Your Revenue Growth” – help revenue leaders drive growth through connected planning, incentives, and AI-driven execution

## Products & Services
- **Varicent Incentives**: Design and manage variable compensation plans that align seller behavior with revenue strategy.
- **Varicent Sales Planning**: Balance territories, optimize quotas, and model capacity to turn strategy into performance.
- **Varicent GenAI**: AI-powered insights embedded across the platform to build quotas, territories, and plans that adapt to shifting priorities.
- **Varicent Concert** (acquired): Expanded portfolio for revenue orchestration.
- **Symon.AI** (acquired): AI technology that accelerated market disruption.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: 700+ employees (up from ~120 at divestiture in 2020); 100,000+ payees managed worldwide
- **Notable Investors/Partners**: Previously owned by IBM; current investors not publicly listed. Trusted by brands such as T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, and Stryker.
- **Growth Signals**: Recognized as a market leader in the 2023 Forrester Wave for SPM, 2023 Ventana Research RPM Value Index, Gartner Peer Insights, and 2024 Gartner SPM Market Guide. Rapid headcount growth and strategic acquisitions (Symon.AI, Varicent Concert).

## Competitive Advantages
- **Unified platform**: Single, connected system for quotas, territories, comp, and capacity – eliminating silos.
- **GenAI at the core**: AI-driven planning and insights that adapt in real time, recovering revenue lost by traditional plans.
- **Proven scale**: Manages over 100,000 payees for some of the world’s largest enterprises.
- **Deep domain expertise**: 20+ years focused exclusively on sales performance management.

## Strategic Focus
- **GenAI expansion**: Embedding generative AI into every module to automate planning, provide predictive insights, and increase seller productivity.
- **Revenue orchestration**: Moving beyond SPM to a full revenue lifecycle platform (plan, execute, grow).
- **Global growth**: Expanding headcount and customer base across five global regions.

## Why Work Here
- **Work-life balance**: Generous time off (including your birthday), remote/hybrid options, flexible hours, and no-meeting days.
- **Professional development**: Tuition reimbursement, “Ignite Days” (quarterly learning time), and continuous growth opportunities.
- **Health & wellness**: Virtual healthcare, mental health support, and Employee and Family Assistance Program.
- **Inclusion**: Strategic inclusion groups that drive impact and remove barriers; paid volunteer hours and donation matching.
- **Culture**: Connected, innovative, and collaborative – regular team events (in-person and virtual), post-work socials, and community giving.
- **Global & remote-friendly**: Offices in Toronto, US, London, and Bucharest; many roles are remote-friendly (see current openings for Canada, Mexico, UK, etc.).

## Sources
1. [varicent.com](https://www.varicent.com/) – Main site, product overview, growth story
2. [varicent.com/company](https://www.varicent.com/company) – About Us, leadership, journey, values
3. [varicent.com/company/careers](https://www.varicent.com/company/careers) – Careers page, benefits, culture
4. [job-boards.greenhouse.io/varicent](http://job-boards.greenhouse.io/varicent) – Current job openings (64 roles)
5. [linkedin.com/company/varicent](https://www.linkedin.com/company/varicent) – LinkedIn company page

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