---
title: 'Applications Administrator, Home Lending at SoFi'
canonical: 'https://feeny.ai/job/applications-administrator-home-lending-sofi-charlotte-cpkr9w2vv3fs'
type: 'job'
last_seen: '2026-09-17'
---

# Applications Administrator, Home Lending at SoFi

- **Company:** SoFi
- **Location:** Charlotte, NC
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-17
- **Apply:** https://sofi.com/careers/job/7990744003?gh_jid=7990744003

## Job description

[Employee Applicant Privacy Notice](https://www.sofi.com/sofi-employee-applicant-privacy-notice/)

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

## The Role

We are seeking an Applications Administrator to join our Corporate Applications team with a focus on Home Lending applications.

This role is responsible for the administration, reliability, configuration, integration, and continued operation of critical Home Lending technology, including Encompass 360, Blend, NICE inContact, SoFi-developed applications, and other corporate software platforms.

The Applications Administrator independently owns complex application workflows and serves as a technical resource for business and technology stakeholders. The role evaluates business requirements, designs and implements technical solutions, resolves complex escalations, improves existing processes and configurations, and identifies opportunities for automation and operational improvement.

This position requires independent judgment when making changes to business-critical systems where configuration, access, integration, or automation decisions may have significant operational, security, regulatory, or financial impact.

The ideal candidate is forward-thinking and hands-on, demonstrates strong technical judgment and ownership, and is comfortable solving problems where the appropriate solution may not be fully defined.

## What You'll Do

- Independently administer and support Encompass 360, Blend, and other Home Lending applications, including application configuration, business rules, workflows, security, user access, integrations, and ongoing platform maintenance.
- Own complex application workflows and operational processes within the Home Lending application portfolio, ensuring systems remain reliable, secure, scalable, and aligned with business requirements.
- Evaluate complex or ambiguous business and technical requirements, identify appropriate solutions, assess alternatives and risks, and independently implement solutions within established security and change management standards.
- Serve as an escalation point for complex application issues that cannot be resolved by the IT Service Desk or other frontline support teams. Perform root-cause analysis and implement corrective or preventative solutions when appropriate.
- Identify, design, and implement automation that reduces manual effort, improves reliability, strengthens controls, or improves the employee and business experience.
- Develop and maintain scripts, APIs, integrations, and automated workflows supporting application administration, provisioning, deprovisioning, data management, and other operational processes.
- Own and improve integrations between Home Lending platforms, internal SoFi applications, identity platforms, third-party vendors, and other enterprise systems.
- Partner with Home Lending stakeholders to translate business requirements into scalable technical solutions, identifying opportunities to improve existing workflows and system capabilities rather than relying solely on established procedures.
- Recommend and implement improvements to existing application standards, procedures, configurations, and operational methods based on technical analysis, recurring issues, business requirements, and platform capabilities.
- Assess operational, security, regulatory, and business risk associated with application changes and make appropriate day-to-day technical decisions independently, escalating when decisions carry unusual or significant cross-functional risk.
- Lead technical execution for assigned application projects and initiatives, coordinating work across Corporate Applications, IT Service Desk, Identity and Access Management, Security, Network Engineering, Engineering, Product, Home Lending Operations, vendors, and other stakeholders.
- Own application onboarding and technical enablement for investors, partners, servicers, vendors, and new Home Lending products, including configuration, access, integrations, testing, documentation, and production readiness.
- Perform continual auditing of application configurations, privileged access, roles, permissions, security settings, and administrative controls to ensure alignment with company security and governance requirements.
- Support and independently fulfill internal, external, regulatory, and SOX audit requests, working with stakeholders to resolve findings and strengthen application controls where needed.
- Maintain application data integrity and security, including administration of application databases, data configuration, imports, exports, and other application-level data management responsibilities.
- Develop and maintain high-quality technical documentation, runbooks, architecture references, support procedures, configuration standards, and troubleshooting guides.
- Create and maintain policies, processes, and procedures aligned with security, risk, privacy, regulatory, and operational requirements.
- Communicate technical concepts, risks, recommendations, and solutions to both technical and non-technical stakeholders, including stakeholders who may not be familiar with the underlying technologies.
- Participate in platform planning and contribute technical recommendations regarding application roadmap, architecture, integrations, automation, lifecycle management, and operational improvements.
- Share technical knowledge and best practices with peers and support teams, enabling appropriate issues and workflows to be resolved at lower support tiers where possible.

## What You'll Need

- Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent relevant professional experience.
- 2+ years of related professional experience in enterprise application administration, application support, systems administration, or a related technical discipline.
- Demonstrated experience independently administering, configuring, deploying, maintaining, and troubleshooting enterprise or business-critical applications.
- Strong understanding of the mortgage industry and loan origination lifecycle, including business rules, field triggers, milestone movement, workflows, and administrative configuration.
- Experience with Encompass 360 administration, including business rules, application configuration, permissions, workflows, and Admin Tools or similar Loan Origination Systems.
- Experience evaluating technical problems, gathering requirements, and selecting or developing solutions where existing procedures do not fully address the problem.
- Experience with SSO, identity management, role-based access controls, and automated provisioning, including technologies such as Okta and SCIM.
- Experience working with APIs, integrations, scripting, or automation technologies.
- Working knowledge of programming or scripting languages such as Python, PowerShell, C#, Visual Basic, or similar technologies.
- Understanding of application security, access governance, change management, audit controls, data protection, and risk management within enterprise environments.
- Ability to make sound day-to-day technical decisions independently while recognizing circumstances that require broader stakeholder or leadership alignment.
- Strong analytical and problem-solving skills with the ability to perform root-cause analysis across interconnected systems and workflows.
- Ability to collaborate effectively across Engineering, Security, IAM, Operations, Product, IT, vendors, and business teams.
- Strong written and verbal communication skills, including the ability to explain complex technical topics to non-technical stakeholders.
- Ability to balance operational support, project execution, technical debt, automation, security, and longer-term platform improvements.
- Demonstrated ownership mentality with a focus on continuously improving the reliability, scalability, security, and efficiency of assigned applications.

## Nice to Have

- Encompass Administrator certification or comparable mortgage technology certification.
- Experience with ICE Encompass SDK and APIs.
- Experience with Optimal Blue, Blend, Velocify, NICE inContact, Informative Research, Reggora, or other Home Lending technology platforms.
- Experience administering enterprise platforms such as Google Workspace, Slack, Zoom, ServiceNow, Jira, Airtable, Lucid, or Smartsheet.
- Experience designing or supporting API-based integrations and automated provisioning and deprovisioning workflows.
- Experience working with Python or another programming language to develop production automation or application integrations.
- Experience with enterprise identity and access technologies such as Okta, SAML, OIDC, and SCIM.
- Familiarity with endpoint management platforms such as Jamf and Intune.
- Experience working in a highly regulated environment, particularly FinTech, financial services, lending, or banking.
- Understanding of ITIL4 practices and enterprise change management processes.
- Experience participating in or owning application controls associated with SOX, security, privacy, or regulatory audits.

## Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our [Benefits at SoFi](https://sofietyinfo.sofi.com/sofi-benefits) page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

[New York applicants: Notice of Employee Rights](https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf)

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

## About SoFi

## Company Overview
- **One-liner**: SoFi is a next-generation fintech company using innovative, mobile-first technology to help 14.7 million members reach financial independence and “get their money right.”
- **Entity Type**: Public (Ticker: SOFI on Nasdaq)
- **Headquarters**: San Francisco, California, USA (with offices in Seattle, New York, Frisco, Cottonwood Heights, Helena, Murray, Greenville, Claymont, and more)
- **Founded**: 2011
- **Founders**: Founded by Stanford business school students (originally as Social Finance, Inc.) — specific names not listed in the provided sources.

## Core Business
- **Primary industry/industries**: Personal finance / financial services (banking, lending, investment, credit, insurance)
- **Target customers**: B2C (individual members seeking loans, banking, investing, credit cards, mortgages, travel rewards) and B2B (employer‑facing “SoFi at Work” benefits and financial wellness programs)
- **Mission**: “To help people reach financial independence to realize their ambitions.”

## Products & Services
- **[SoFi Checking & Savings](https://www.sofi.com/)**: FDIC‑insured checking and savings accounts with no fees, competitive APY, and early direct deposit.
- **[SoFi Invest](https://www.sofi.com/invest/)**: Commission‑free stock trading, crypto trading, automated investing, and IPO access.
- **[SoFi Personal Loans](https://www.sofi.com/personal-loans/)**: Unsecured personal loans for debt consolidation, home improvement, etc. (up to $100K).
- **[SoFi Student Loan Refinancing](https://www.sofi.com/student-loans/)**: Refinancing for federal and private student loans (the first company to offer this).
- **[SoFi Mortgages](https://www.sofi.com/mortgage/)**: Home purchase and refinance loans.
- **[SoFi Credit Card](https://www.sofi.com/credit-card/)**: 2% unlimited cash back rewards on all eligible purchases.
- **[SoFi Travel](https://www.sofi.com/travel/)**: Booking portal powered by Expedia, allowing members to save and earn rewards.
- **[SoFi Insurance](https://www.sofi.com/insurance/)**: Comparison and access to auto, home, renters, pet, and life insurance.
- **[SoFi at Work](https://www.sofi.com/at-work/)**: Employer‑sponsored financial wellness benefits, including student loan contributions and refinancing.
- **[Galileo](https://www.sofi.com/our-story/)**: Financial technology platform (API‑based) for card issuing and digital banking, operated as a subsidiary.

## Market Standing
- **Valuation/Market Cap**: Publicly traded on Nasdaq (SOFI). Current market cap is not directly provided in the sources; refer to SoFi’s latest SEC filings or financial data platforms.
- **Key Metrics**:
  - **14.7 million members** (as of 2025‑2026) — [sofi.com](https://www.sofi.com/)
  - **$117 billion+ in funded loans** — [sofi.com](https://www.sofi.com/)
  - **$34 billion+ in debt paid off by members** — [sofi.com/our-story](https://www.sofi.com/our-story/)
  - **$12.5 billion+ in rewards earned** — [sofi.com](https://www.sofi.com/)
  - **Annual Revenue**: See SoFi Technologies 2025 Annual Report (SEC filing) for latest financial results — [sec.gov](https://www.sec.gov/Archives/edgar/data/1818874/000181887426000034/sofitech2025ars.pdf)
- **Notable Investors/Partners**: Not detailed in provided sources; historically received a $1 billion funding round in 2016 (the first U.S. fintech to do so) — [sofi.com/our-story](https://www.sofi.com/our-story/)
- **Growth Signals**:
  - Received federal approval to become a national bank (2023) — [sofi.com/our-story](https://www.sofi.com/our-story/)
  - Reached 10 million members in 2022 and 14.7 million by early 2026 — [sofi.com](https://www.sofi.com/)
  - 121 open roles listed across 16 locations as of mid‑2026 — [sofi.com/careers](https://www.sofi.com/careers/)
  - Continuous product expansion (travel, credit card, bank, etc.)

## Competitive Advantages
- **All‑in‑one fintech ecosystem**: Banking, lending, investing, insurance, and travel in a single mobile‑first app — hard for single‑product fintechs to replicate.
- **SoFi National Bank**: FDIC‑insured checking and savings, giving SoFi a direct banking charter that reduces reliance on third‑party partners.
- **Galileo Platform**: Powers card issuing and digital banking for many fintechs, creating a network effect and deeper technology moat.
- **Member‑centric rewards**: SoFi Plus membership program bundles benefits (higher APY, bonus rewards, career coaching).
- **Student loan repayment as employee benefit**: Unique perk for attracting talent (as well as offering SoFi at Work to other employers).

## Strategic Focus
- **Deepen member engagement**: Cross‑sell more products within the single app to increase lifetime value.
- **Grow the bank**: Expand deposits, lending, and banking services under the national bank charter.
- **SoFi at Work**: Scale B2B benefits offering to acquire members through employers.
- **International/vertical expansion**: Potential for new product lines (e.g., SoFi Travel, insurance marketplace).
- **Maintain cost discipline**: Leverage technology to keep customer acquisition costs low while improving unit economics.

## Why Work Here
- **Culture**: Defined by “The SoFi Way” — act as a founder, relentless problem solver, and partner to members and colleagues. Emphasis on transparency, trust, and cross‑collaboration.
- **Flexible Work**: Some teams offer remote, hybrid, or full‑time in‑office based on role; managers help decide the best setting. SoFridays (no meetings after 2 p.m. local time) protect focus time.
- **Benefits**:
  - **$200/month student loan contribution** to help employees pay down debt — [sofi.com/careers](https://www.sofi.com/careers/)
  - Comprehensive health, vision, dental, life, disability; fertility & family planning options; flexible time off
  - Tuition reimbursement up to $5,250/year + regular training and leadership programs
  - **SoFi Gives**: 16 hours of paid volunteer time off per year
  - **SoFi Circles**: 8 Employee Resource Groups fostering inclusion and belonging — [sofietyinfo.sofi.com/why-sofi](https://sofietyinfo.sofi.com/why-sofi)
- **Learning & Development**: Career pathways, manager excellence framework, and mentorship programs.
- **Monthly All‑Hands with CEO** for direct transparency.
- **Locations**: Major hubs include San Francisco, Seattle, New York, and Frisco (Texas); remote work is not available from Hawaii or Alaska due to insurance coverage — [sofi.com/careers](https://www.sofi.com/careers/)

## Sources
1. [SoFi Careers Page](https://www.sofi.com/careers/) — benefits, culture, job openings, locations
2. [SoFi Homepage](https://www.sofi.com/) — member count, funded loans, key metrics
3. [SoFi Our Story / About](https://www.sofi.com/our-story/) — founding history, milestones, mission
4. [SoFi 2025 Annual Report (SEC)](https://www.sec.gov/Archives/edgar/data/1818874/000181887426000034/sofitech2025ars.pdf) — financials
5. [SoFi Candidate Resource Website (Why SoFi)](https://sofietyinfo.sofi.com/why-sofi) — flexible work, culture, SoFi Gives, learning programs, SoFridays

## Other roles at SoFi

- [Lifecycle Technical Project Manager](https://feeny.ai/job/lifecycle-technical-project-manager-sofi-cottowood-heights-jvet5w9m8m0e) — Cottowood Heights, UT
- [Sr Staff Forward Deployed Engineer, Enterprise AI](https://feeny.ai/job/sr-staff-forward-deployed-engineer-enterprise-ai-sofi-seattle-68g6ccpedhjs) — Seattle, WA / San Francisco, CA / Cottonwood Heights, UT
- [Mailroom Associate I](https://feeny.ai/job/mailroom-associate-i-sofi-united-states-tf581m0c82tj) — United States
- [Home Equity Processor](https://feeny.ai/job/home-equity-processor-sofi-charlotte-n45ah7jhga2a) — Charlotte, NC
- [Home Equity Processor](https://feeny.ai/job/home-equity-processor-sofi-charlotte-p3fk2w764nyv) — Charlotte, NC
- [Lead Product Tax Advisor](https://feeny.ai/job/lead-product-tax-advisor-sofi-united-states-9rgzasx0zjc1) — United States
- [Vulnerability Management Engineer](https://feeny.ai/job/vulnerability-management-engineer-sofi-san-francisco-y41wdmqewmwv) — San Francisco, CA
- [Senior Vulnerability Management Engineer](https://feeny.ai/job/senior-vulnerability-management-engineer-sofi-seattle-f7y0a5rtcajr) — Seattle, WA / San Francisco, CA
- [Offensive Security Lead](https://feeny.ai/job/offensive-security-lead-sofi-san-francisco-vdwsssftz6af) — San Francisco, CA / Seattle, WA / New York City, NY / Cottonwood Heights, UT / Frisco, TX / Helena, MT
- [Partnership Success Manager, At Work](https://feeny.ai/job/partnership-success-manager-at-work-sofi-united-states-g3dnwwnx0hrq) — United States