--- title: 'Applied AI Engineer at Bandwidth' canonical: 'https://feeny.ai/job/applied-ai-engineer-bandwidth-raleigh-a4bakqzk6czf' type: 'job' last_seen: '2026-10-28' --- # Applied AI Engineer at Bandwidth - **Company:** Bandwidth - **Location:** Raleigh, NC - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-28 - **Apply:** https://job-boards.greenhouse.io/bandwidth/jobs/8285488 ## Job description Who We Are: At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: As an Applied AI Engineer on the Corporate IT Engineering team, you’ll identify where AI can create real leverage across our internal systems and operations, and build it. You’ll work inside a team that owns a broad and complex infrastructure footprint, embedding AI into the platforms and workflows that keep Bandwidth running. This is an infrastructure and systems role with a deep AI focus. What You'll Do: - Own and extend existing AI platforms and tooling, improving reliability, expanding capabilities, and integrating them more deeply with internal systems. - Architect and build internal API layers and shared services that allow AI workflows and internal applications to publish, version, and retrieve outputs across the engineering ecosystem. - Identify and build AI-powered tooling that creates leverage across the Corporate IT Engineering stack, including infrastructure, identity, monitoring, and automation platforms. - Develop and iterate on proof-of-concepts that demonstrate how AI can augment or automate internal workflows; from anomaly detection in infrastructure logs to AI-assisted documentation and IT troubleshooting. - Containerize and orchestrate AI workloads using Docker and Kubernetes, ensuring reliable and reproducible deployments across environments. - Automate infrastructure provisioning and configuration using Terraform and Ansible, following infrastructure-as-code best practices. - Establish AI development patterns and best practices across the Corporate IT Engineering organization, helping teams adopt AI capabilities effectively and responsibly. - Stay current with the evolving AI and MLOps landscape and bring relevant advancements back to the team. What You Need: AI & Application Development - Hands-on experience owning or extending LLM-powered platforms, including RAG pipeline development, prompt engineering, and integrating LLM APIs into production internal systems. - Expert-level knowledge of AI infrastructure, including model serving, inference optimization, GPU/CPU resource management, and MLOps pipelines. - Experience designing and building internal API layers or shared platform services that multiple teams and systems publish to and consume from. - Proficiency in Python and/or TypeScript for building integrations, scripts, and lightweight internal services. - Experience working with REST APIs and building integrations across a diverse internal tooling ecosystem. Cloud & Infrastructure - Strong AWS experience: required proficiency in core services (EC2, ECS/EKS, S3, RDS, Lambda, IAM, VPC) and experience architecting and operating production workloads on AWS. - Deep Docker and Kubernetes expertise: required hands-on experience containerizing applications, writing Dockerfiles, managing multi-container deployments, and orchestrating workloads with Kubernetes (EKS or self-managed). - Deep Terraform and Ansible expertise: required experience writing and maintaining Terraform modules for cloud infrastructure, and using Ansible for configuration management and automation. - Experience with GitHub for version control, pull request workflows, branching strategies, and CI/CD integration. - Experience with Artifactory for artifact management, including publishing and consuming build artifacts, Docker images, and package registries. Mindset & Collaboration - An experimental mindset: comfortable inheriting imperfect systems, iterating quickly, and improving as you go. - Ability to evaluate AI capabilities through a business lens, understanding not just what’s possible but what creates real value for internal teams and the organization. - Strong communication skills and the ability to explain AI concepts and tradeoffs to non-technical stakeholders. - A collaborative, team-first approach with a genuine curiosity about where AI is headed. - A Bachelor’s degree in Computer Science, Engineering, or equivalent hands-on experience. Bonus Points: - Experience with agentic frameworks such as LangChain, LangGraph, CrewAI, AutoGen, or similar. - Familiarity with corporate IT or infrastructure engineering environments, understanding how enterprise platforms around identity, monitoring, and automation operate. - Background building MCP (Model Context Protocol) servers or tools that extend AI agent capabilities. - Experience with vector databases (e.g., Pinecone, Weaviate, pgvector) and semantic search. - Experience building or maintaining internal developer platforms, artifact registries, or shared API services. The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… - 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. - All new hires receive four weeks of PTO. - PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. - Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. - “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. - 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. [Applicant Privacy Notice](https://www.bandwidth.com/applicant-privacy-notice) ## About Bandwidth ## Core Business - **Primary industry**: Communications Platform as a Service (CPaaS), cloud communications, telecommunications infrastructure. - **Target customers**: B2B – enterprises, communication platforms, carriers, and developers building voice, messaging, or emergency services into their applications. - **Mission/purpose**: “Develop & deliver the power to communicate.” ## Products & Services - **Bandwidth Maestro™**: Enterprise integration platform that unifies communications across multiple carriers and tools (Webex, Teams, Genesys, Five9, etc.). - **Voice API**: Programmable voice services for building and scaling voice applications (SIP trunking, global voice). - **Messaging API**: Global SMS and RCS messaging with high throughput and deliverability insights. - **Emergency Services API**: 911/e911 and emergency calling capabilities (via Dash Carrier Services acquisition). - **Global SIP Trunking**: All-IP, flexible trunking with 24/7 network monitoring. ## Market Standing - **Valuation/Market Cap**: Publicly traded; market cap fluctuates (not provided in search results). - **Key Metric**: Annual Revenue estimated between $500M and $1B (Indeed). - **Notable Investors/Partners**: Google (partnered for Google Voice), Microsoft (Teams Direct Routing/Operator Connect), Zoom, LogMeIn, GoDaddy; also integrations with Webex, Genesys, Five9. - **Growth Signals**: Coverage in 65+ countries representing 93% of global GDP; 31 current patents; 97% average customer satisfaction score; 99.9% core network uptime; acquired Voxbone in 2020 to expand globally. ## Competitive Advantages - **Own nationwide all-IP voice network** – one of the last built in the US, would take 15+ years and $500M+ to replicate (bandwidth.com/company). - **Direct-to-carrier integrations** worldwide via Maestro platform, reducing complexity for enterprises. - **High customer satisfaction** – 97.6% CSAT and “Best CPaaS Platform” awards. - **Deep emergency service expertise** – acquired Dash Carrier Services in 2011, a key differentiator. ## Strategic Focus - **AI-ready enterprise integrations** – investing in AI voice/messaging agents and applied AI (see job listings for AI Engineer, AI Partnerships Director). - **Global expansion** – building on Voxbone acquisition to serve international enterprises. - **Simplifying “global telecomplexity”** for large customers, consolidating multiple carriers into one platform. ## Why Work Here - **Culture**: “Whole Person Promise” – meaningful work plus a full life. Emphasis on work-life balance, mental/spiritual/physical wellness. - **Perks**: - 100% company-paid medical, vision, dental for employee and family. - 4 weeks PTO + 8 holidays + “Mahalo Moments” (extra days for life events). - PTO Embargo – no work interruptions during time off. - 90-minute workout lunches; free gym membership; onsite nutritionist. - Onsite Montessori-inspired early childhood development center. - Paid maternity/paternity leave. - **Returnship Program** for caregivers and veterans re-entering the workforce. - **Locations**: Raleigh, NC (HQ); London, UK; Iași, Romania; also remote/hybrid options implied by some job postings. - **Veteran-friendly** – founded by a Marine; active partnerships with veteran organizations. - **Team size**: ~1,200 employees (“bandmates”) globally. ## Sources 1. [bandwidth.com/company](https://www.bandwidth.com/company/) 2. [bandwidth.com](https://www.bandwidth.com/) 3. [bandwidth.com/careers](https://www.bandwidth.com/careers/) 4. [job-boards.greenhouse.io/bandwidth](https://job-boards.greenhouse.io/bandwidth) 5. 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