---
title: 'Applied AI Specialist (Account Management) at Heidi'
canonical: 'https://feeny.ai/job/applied-ai-specialist-account-management-heidi-toronto-y12v9njsgm65'
type: 'job'
last_seen: '2026-10-19'
---

# Applied AI Specialist (Account Management) at Heidi

- **Company:** [Heidi](https://feeny.ai/companies/heidi)
- **Location:** Toronto, Canada
- **Compensation:** $115k–$135k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/heidihealth.com.au/70e29b20-da98-46ea-92de-efd77a12ce83

## Job description

## Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

## About the Role

We’re looking for an Applied AI Specialist to help healthcare practices turn AI adoption into measurable clinical and operational value. As part of Heidi’s US Applied AI team, you’ll independently manage and grow a portfolio of existing customers within a specialty-focused pod, building trusted relationships with executives, clinicians, and operational leaders. This is a quota-carrying, consultative deployment and account management role. You’ll understand how each practice works, identify where Heidi’s AI products and agents can help, and build the business case for adoption and expansion. You’ll own the customer relationship through renewal, partnering with Clinical Engineers to translate customer needs into successful implementations. You’ll bring commercial judgment, product fluency, and the ability to turn ambiguous customer challenges into clear next steps. You’ll take ownership of your portfolio, prioritize work that delivers the greatest value, and know when to involve your manager or specialist partners.

## What you'll do

- Own and grow customer relationships. Build trusted partnerships across your portfolio, maintaining regular contact and incorporating customer feedback into account plans and deployment decisions.
- Drive adoption, expansion, and renewal. Identify opportunities to increase adoption of Heidi’s products and agents, develop additional use cases with customers and Clinical Engineers, and connect recommendations to measurable outcomes.
- Translate workflow challenges into practical solutions. Understand clinical and operational needs, define achievable next steps, and build business cases that explain the expected return on investment.
- Develop hands-on product fluency. Use Heidi’s products regularly, answer detailed customer questions, troubleshoot common issues independently, and recognize when specialist support is needed.
- Partner on implementation. Translate customer needs into clear requirements, coordinate with Clinical Engineers, and keep stakeholders aligned on responsibilities, progress, and risks.
- Manage account health. Monitor product and agent adoption, seat utilization, and credit consumption. Address barriers to value and identify opportunities for sustainable growth.
- Prioritize and forecast effectively. Focus on the highest-impact opportunities within your portfolio, sequence your work realistically, and maintain accurate account plans, expansion forecasts, and renewal visibility.
- Collaborate across teams. Represent customer needs clearly, understand partner teams’ priorities and constraints, discuss trade-offs openly, and give and receive constructive feedback.

## What we're looking for

- 3+ years of experience in a client-facing role, such as management consulting, sales, account management, private equity, or a GTM or operations role at a technology company.
- Experience independently managing customer relationships or workstreams, with evidence of delivering measurable business outcomes.
- A relationship-led commercial approach, with the initiative to identify growth opportunities and the discipline to follow through.
- Strong product intuition and the ability to learn, apply, and explain AI technologies in real customer workflows.
- Technical fluency to understand implementation requirements, resolve common product questions, and collaborate effectively with Clinical Engineers.
- Experience building business cases that connect product capabilities to customer priorities and measurable value.
- Sound judgment in prioritizing your work, moving forward through ambiguity, and seeking guidance or escalating risks at the right time.
- Clear communication across clinical, operational, and executive audiences, adapting the level of detail and communication channel to the situation.
- Strong cross-functional relationships and an openness to feedback.

Strongly appreciated, but not required

- Bilingual - French language capabilities
- Clinical understanding and experience engaging healthcare professionals.
- Healthcare or health tech experience.
- Experience with quota ownership, renewals, or seat-based and usage-based commercial models.

The Way We Work

- Live Forever — We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence — even when it’s uncomfortable.
- Practice Ownership — Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
- Move Fast, Fix Faster — The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace — Heidi never goes down.
- Get Better — The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.

## Why You Will Flourish With Us

- Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
- 401k with 3% match
- $100/month Healthy Heidis budget
- $700/year learning & development budget
- Recharge Days after major pushes
- The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups

## About Heidi

## Company Overview
- **One-liner**: Heidi builds an AI Care Partner that automates clinical documentation, provides evidence-based decision support, and streamlines patient communication for healthcare providers.
- **Entity Type**: Private (Series B)
- **Headquarters**: Melbourne, Australia
- **Founded**: 2019 (some sources list 2010, but funding history supports 2019)
- **Founders**: Yu Liu (Co‑Founder & CEO), Waleed Mussa (Co‑Founder & CFO), and an unnamed Co‑Founder & CTO

## Core Business
- Primary industry: Healthcare AI / Medical Software
- Target customers: Clinicians, hospitals, and healthcare networks (B2B, SMB to Enterprise)
- Mission: Expand clinical capacity by supporting every stage of care delivery, letting clinicians focus on patients rather than paperwork.

## Products & Services
- **[AI Scribe]**: Transcribes patient visits and auto‑generates clinical notes, codes, and follow‑up tasks. Supports custom templates and multi‑specialty workflows. (SaaS)
- **[Evidence]**: Provides clinicians with instant access to trusted medical research at the point of care. (SaaS)
- **[Comms]**: Enables healthcare teams to coordinate patient communications, referrals, and follow‑ups. (SaaS)

## Market Standing
- **Valuation**: Not disclosed (last known funding: $96.6M USD total raised)
- **Key Metric**: 2.5M+ patient interactions powered every week; 47M hours saved since launch
- **Notable Investors**: Point72 Private Investments, Blackbird Ventures, Headline, Latitude (Phoenix Court), Possible Ventures, Archangel
- **Growth Signals**: 500+ employees (up ~257% YoY per LinkedIn), offices in 8 cities across AU, US, UK, Canada & Singapore, used in 190 countries and 110 languages

## Competitive Advantages
- Goes beyond transcription: personalizes notes, generates any healthcare document, enables real‑time team collaboration on shared sessions.
- Enterprise‑grade compliance: HIPAA, NHS requirements, GDPR, SOC 2 Type II, ISO 27001, ISO 42001, Cyber Essentials Plus, Australian Privacy Principles.
- Works across all specialties (primary care, neurology, OBGYN, etc.) and scales from solo practitioners to large hospital networks.

## Strategic Focus
- Building for the next decade of healthcare: iterating fast (“ship small, iterate constantly”) while maintaining clinical accuracy and security.
- Expanding clinical capacity through AI that handles both documentation and communication, freeing clinicians to spend more time with patients.

## Why Work Here
- **Culture**: “Move fast, fix faster” and “Live forever” – a bias toward progress over perfection, with a strong emphasis on continuous learning and ownership.
- **Hybrid work**: Flexible hybrid model with offices in Melbourne, Sydney, Brisbane, New York, San Francisco, London, Toronto, and Singapore. Work from anywhere up to 1 month per year.
- **Benefits**: 26 weeks paid parental leave (primary carer) / 18 weeks (secondary carer), IVF/fertility support, 10 days clinical leave for accreditation, $1,000/year learning budget, $500 home office setup, health & wellness stipend, team engagement budget.
- **Engineering culture**: Practical live challenges in interviews, real‑world problem solving, and mentorship from leaders who have scaled products used by millions.

## Sources
1. [Heidi Careers](https://www.heidihealth.com/careers)
2. [Heidi Jobs on Ashby](https://jobs.ashbyhq.com/heidihealth.com.au)
3. [Heidi Main Website](https://www.heidihealth.com/)
4. [Heidi Health LinkedIn](https://au.linkedin.com/company/heidihealth)
5. [Heidi LinkedIn](https://au.linkedin.com/company/heidi)

## Other roles at Heidi

- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-heidi-sydney-8bbv12p45dra) — Sydney, Australia
- [Clinical AI Engineer](https://feeny.ai/job/clinical-ai-engineer-heidi-london-qd75hpbpk80h) — London, United Kingdom
- [Senior SEO Outreach Specialist](https://feeny.ai/job/senior-seo-outreach-specialist-heidi-makati-18xvn26nkw4x) — Makati, Philippines
- [Clinical Associate - Growth](https://feeny.ai/job/clinical-associate-growth-heidi-australia-a3dtfzydmhgn) — Australia
- [Senior Software Engineer - Fullstack](https://feeny.ai/job/senior-software-engineer-fullstack-heidi-melbourne-sx345srsvsdj) — Melbourne, Australia
- [Performance Marketing Specialist](https://feeny.ai/job/performance-marketing-specialist-heidi-makati-nhtqna8vkew4) — Makati, Philippines
- [Financial Accountant](https://feeny.ai/job/financial-accountant-heidi-makati-16gcc1hzz68g) — Makati, Philippines
- [Customer Support Engineer](https://feeny.ai/job/customer-support-engineer-heidi-new-york-2af1edvp98p4) — New York, NY
- [Implementation Engineer](https://feeny.ai/job/implementation-engineer-heidi-new-york-hqc4s8zy06gq) — New York, NY
- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-heidi-new-york-a1g0xyqr2xbt) — New York, NY