---
title: 'Applied Scientist at Dialpad'
canonical: 'https://feeny.ai/job/applied-scientist-dialpad-vancouver-exqf45zfvtzj'
type: 'job'
last_seen: '2026-09-14'
---

# Applied Scientist at Dialpad

- **Company:** Dialpad
- **Location:** Vancouver, Canada
- **Compensation:** $162k–$192k
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/dialpad/jobs/8639037002

## Job description

## About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

## Your role

As an Applied Scientist at Dialpad, you'll be an integral part of our AI team, conducting R&D to power the next generation of autonomous voice agents and delivering features for transcribed voice and chat message data in the business communications domain. We have several research themes, including developing multi-modal, real-time agentic systems that can listen, reason, and take action during live customer interactions. We are also developing real-time knowledge retrieval models to power live coaching features for customer support and sales agents. Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking applications.

If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Manager of the NLP team and has the opportunity to be based in our Kitchener, ON, office.

## What you’ll do

- Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.
- Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of the resultant business impacts.
- Manage massive textual data sets.
- Build advanced LLM-based features, including reasoning, multilingual and multimodal processing, and agents.
- Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.
- Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.

## Skills you’ll bring

- Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.
- 2+ years of NLP industry experience for Master’s degree holders or 1+ years for PhD degree holders.
- Demonstrated experience with machine learning, Python, PyTorch, and other relevant tools and technologies.
- A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.
- Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.
- Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.
- Familiarity with version control tools like Git for collaborative projects.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range $161,500—$191,500 CAD

## Why Join Dialpad

- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a [Great Place to Work](https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility), ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

## About Dialpad

## Company Overview
- **One-liner**: Dialpad delivers an AI-powered, cloud-based platform for business communications and contact centers, turning conversations into actionable intelligence.
- **Entity Type**: Private (Series F, $450M total funding)
- **Headquarters**: San Ramon, California, United States
- **Founded**: 2011
- **Founders**: Craig Walker (CEO), Brian Peterson (CTO)

## Core Business
- **Primary industries**: Software Development / Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)
- **Target customers**: B2B, mid-market to enterprise, including sectors like retail, insurance, healthcare, real estate, legal, recruiting, education, and automotive
- **Mission**: To completely transform how businesses understand and act on customer conversations — turning every interaction into intelligence that improves how work gets done.

## Products & Services
- **Dialpad Platform (Agentic AI Contact Center & Communications)** – A full-stack, AI-native platform combining voice, chat, SMS, email, and video. Features include autonomous resolution (schedule appointments, process orders, handle refunds), unlimited scale, enterprise-grade security (HIPAA, SOC 2), and deep integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last secondary market transaction in April 2024)
- **Key Metric**: Annual Revenue: $200M (2024); Total Funding: $450M (9 rounds as of 2021)
- **Notable Investors/Partners**: Andreessen Horowitz, GV (Google Ventures), ICONIQ Capital, OMERS Growth Equity, SoftBank; key customers include Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix
- **Growth Signals**: Over 92,000 LinkedIn followers (+12.7% YoY); 1,134 employees globally across 23 countries; secondary market activity indicates continued investor interest; recent focus on "Agentic AI" features for autonomous customer service

## Competitive Advantages
- **AI-native architecture** – Built for AI from the ground up, not bolted on; claims "first in AI" and "best in Agentic" for contact center automation.
- **Unified platform** – Combines UCaaS (internal comms) and CCaaS (customer-facing) in a single, integrated stack, reducing vendor complexity.
- **Scale and compliance** – Handles thousands of simultaneous customers across channels while maintaining HIPAA, SOC 2, and PII protection.
- **Deep ecosystem** – Integrates natively with major CRM, productivity, and helpdesk tools, lowering switching costs for enterprises.

## Strategic Focus
- Doubling down on **Agentic AI** – enabling fully autonomous resolution of customer requests (appointments, orders, refunds) without human transfers.
- Scaling enterprise adoption through **global offices** (San Ramon, Austin, Denver, Vancouver, London, Bengaluru, Manila, Sydney, Tokyo, Buenos Aires, etc.) and expanding AI-ecosystem partnerships.
- Investing in **AI engineering roles** (AI Engineer Voice Designer, Sr AI Engineer Agentic Systems, AI Systems Engineer) to advance real-time voice and autonomous workflows.

## Why Work Here
- Culture values: "Do the right thing", "Delight our users", "Innovate continuously", "Every voice matters".
- Hybrid/remote flexibility: Offices in many cities; roles marked "Anywhere, US" or specific locations; distributed team across 23 countries.
- AI-first engineering culture with opportunity to work on cutting-edge **Agentic systems** and real-time voice AI.
- Notable perks: Equipment stipend, equity (private company), and the chance to be part of a high-growth startup with $200M ARR and strong backers.
- Social impact: Dialpad for Good supports over 650 businesses via startup, founder, and nonprofit programs.

## Sources
1. [dialpad.com](https://www.dialpad.com/)
2. [dialpad.com/about-us](https://www.dialpad.com/about-us/)
3. [linkedin.com/company/dialpad](https://www.linkedin.com/company/dialpad)
4. [dialpad.com/leadership](https://www.dialpad.com/leadership/)
5. [dialpad.com/careers/open-opportunities](https://www.dialpad.com/careers/open-opportunities/)

## Other roles at Dialpad

- [Corporate Counsel, Product & Privacy](https://feeny.ai/job/corporate-counsel-product-privacy-dialpad-bay-area-0w33w938nabc) — Bay Area, United States
- [Technical Support Engineer, Platinum](https://feeny.ai/job/technical-support-engineer-platinum-dialpad-kitchener-58ga5dqdp1x5) — Kitchener, Canada
- [Sr. Partner Marketing Manager](https://feeny.ai/job/sr-partner-marketing-manager-dialpad-denver-23540gz52w8s) — Denver, CO
- [Sales Prospecting Coach](https://feeny.ai/job/sales-prospecting-coach-dialpad-austin-0kt5wrhch3me) — Austin, TX
- [Sr. Software Engineer, AI / ML Inference Platform](https://feeny.ai/job/sr-software-engineer-ai-ml-inference-platform-dialpad-buenos-aires-j0v1ssmthkmj) — Buenos Aires, Argentina
- [Sr. AI Engineer (AI/ML Inference)](https://feeny.ai/job/sr-ai-engineer-ai-ml-inference-dialpad-vancouver-3g690tptn6zz) — Vancouver, Canada
- [Sr. Business Value Consultant, Agentic AI](https://feeny.ai/job/sr-business-value-consultant-agentic-ai-dialpad-austin-vj1709b6htnf) — Austin, TX
- [Sr. Project Manager](https://feeny.ai/job/sr-project-manager-dialpad-north-carolina-g33f8p3yh3w0) — North Carolina, United States
- [Sr. Project Manager](https://feeny.ai/job/sr-project-manager-dialpad-denver-89h02194r0hf) — Denver, CO
- [Sr. Software Development Engineer in Test](https://feeny.ai/job/sr-software-development-engineer-in-test-dialpad-kitchener-663h6awyz8bj) — Kitchener, Canada