--- title: 'AR Accounting & System Lead at Tarro' canonical: 'https://feeny.ai/job/ar-accounting-system-lead-tarro-kuala-lumpur-gbgxws40nrya' type: 'job' last_seen: '2026-11-06' --- # AR Accounting & System Lead at Tarro - **Company:** Tarro - **Location:** Kuala Lumpur, Malaysia - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-03-17 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/tarro/a57f7411-32e5-4db8-9f6e-8f22448e0918 ## Job description AR Accounting & Systems Lead (MY – Mandarin Speaking) ## About Us Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market, but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro is unique in that we are a profitable, largely self-funded start-up and have pursued a path to high-growth. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)! ## What We’re Looking For We are seeking a high-potential Bilingual (Mandarin/English) AR Accounting & Systems Lead that is capable of understanding complex processes and tools to optimize the billing and collection processes and drive system enhancements to increase efficiency and accuracy. You will play a critical role in managing client invoicing databases to ensure accurate, timely billing and driving initiatives to enhance and automate the end-to-end invoice to cash process to improve the overall client billing and payment experience. Your ability to combine operational excellence with a client-centric mindset will directly contribute to Tarro’s financial health and customer satisfaction. Characteristics: - Fast learners - The ideal candidate is both willing and capable of quickly absorbing knowledge, including complex processes and tools. They should demonstrate the ability to apply learnings effectively in a dynamic environment. - Adaptability in a fast-paced environment - The candidate thrives under time pressure and can seamlessly adjust to shifting priorities and tight deadlines while maintaining high performance and focus. - Collaborative Team Player - The candidate must excel in teamwork, actively sharing insights, receiving constructive feedback, and working effectively with superiors, peers, and subordinates to achieve shared goals. - Critical Thinking and Problem-Solving Skills - The candidate demonstrates the ability to identify root causes of challenges, analyze situations logically, and implement the most appropriate and efficient solutions. - Detail-Oriented and Committed to Excellence - The candidate maintains a meticulous approach to data accuracy, ensuring high-quality work even when managing large datasets. They should take ownership of their tasks, show accountability for their outputs, and maintain a proactive attitude toward continuous improvement. - Empathy and Customer-Centric Mindset: - The candidate understands that their work directly impacts other team members (such as voice platform agents) and end customers. They must approach their tasks with empathy, striving to deliver tools and solutions that positively affect workflows and outcomes. - Leadership & Coordination Skills - Guides and motivates the team to meet goals while fostering a supportive and results-driven environment. Proficiencies: - Advanced Excel/Google Sheets Proficiency - The candidate must demonstrate strong proficiency in Excel and Google Sheets, including the ability to pass advanced Excel literacy tests and effectively handle data-related tasks such as sorting, filtering, and using formulas. - Strong Computer Literacy - The candidate should be highly comfortable with computers and capable of quickly adapting to various software and tools essential for day-to-day operations. - Proficient in Mandarin and English - Excellent English and Mandarin verbal and written communication skills to liaise with stakeholders. - Experience with ERP Systems and CRM/Case Management Tools - Familiarity with accounting ERP systems such as Netsuite, SAP, Salesforce, or Intercom is essential. The candidate should have hands-on experience in using these tools to manage and resolve tasks efficiently. ## What You’ll Accomplish Accounts Receivable & Collections Recording & Reporting - Oversee the end-to-end accounts receivable process; including invoicing, collections, financial close activities and reporting. - Prepare, review, and analyze key AR metrics on a periodic basis to ensure line of sight and timely intervention. - Escalate unusual receivable trends, high-risk or complex delinquent accounts and recommend appropriate resolution strategies. Controls, Audit & Compliance - Maintain complete, organized, and accurate AR documentation and records. - Ensure strict adherence to internal controls, accounting standards, tax and regulatory compliance procedures. - Key focal point for audit and compliance related matters with regards to AR and collection. Cross-Functional Collaboration - Act as a client advocate while coordinating with internal teams including Customer Success (CSM), Customer Operations (COS), and Operations. - Ensure internal follow-through on action items to fully resolve client billing issues. - Partners with Engineering Team to continuously improve the system that will help improve client experience on billing and payment process. Process Improvement & Automation - Deep understanding of current AR process and identification of inefficiencies, gaps and potential improvement areas. - Drive projects for enhancements and automation of current AR processes, including cross functional collaborations with internal and external stakeholders to ensure buy-ins and successful adoption. TarroPay Net Invoicing (TPNI) Automation & Adoption - Drive the initiative of integrating and automating the TarroPay Net Invoicing process into the current billing and invoicing process. - Drive rollout and adoption of TPNI across existing and new clients. Service Level & Performance Metrics - Meet or exceed defined service level agreements (SLAs) for billing and payment inquiries. - Track and contribute to key AR and support metrics, including but not limited to: - Ticket resolution time - First Contact Resolution Rate - AR Aging Reduction - Collections Effectiveness Index (CEI) - AR month end closing timeline Additional Responsibilities - Assist with ad hoc accounting and AR projects, including reporting, system updates, and process optimization initiatives. ## About You - Diploma or Bachelor’s Degree in Accounting, Finance, or a related field. - Fluent in Mandarin and English (written and spoken). - Willing to work U.S. hours (night shift) to support our U.S. client base. - Familiarity with ERP systems, accounting software, or ticketing systems. - Strong attention to detail and commitment to accuracy. - Excellent communication and problem-solving skills. - Self-motivated, organized, and able to manage multiple priorities independently. - Startup DNA: Experience in a high-growth tech startup or a company with a known "writing culture" (e.g., Amazon, Stripe, Uber). - A roll-up-your-sleeves mindset and ability to wear multiple hats. Bonus Points - Strong understanding of accounting principles and AR best practices. - Experience with US GAAP. - Experience with Netsuite, Intercom, Salesforce. - Experience working in a fast-paced, high-growth environment. If you do not meet all the requirements listed above (which candidates rarely do), we still encourage you to apply. Tarro is committed to building a diverse and inclusive team that empowers small businesses to thrive. We welcome talent from all backgrounds — including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability. ## About Tarro ## Company Overview - **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools. - **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022) - **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia) - **Founded**: 2015 - **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President) ## Core Business - **Primary industry**: Restaurant Technology / Food Service SaaS - **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused) - **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.” ## Products & Services - **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff. - **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees. - **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing. ## Market Standing - **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round) - **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants - **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past - **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations ## Competitive Advantages - **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors - **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points - **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints - **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding ## Strategic Focus - **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators - **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features - **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support - **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth ## Why Work Here - **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission. - **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available. - **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits. - **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact. - **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction. ## Sources 1. [Tarro Official Site](https://www.tarro.com/) 2. [Tarro About Us](https://www.tarro.com/who-we-are) 3. [Tarro Careers Page](https://www.tarro.com/about-us/careers) 4. [Tarro Leadership Team](https://www.tarro.com/about-us/company) 5. [Built In Company Profile](https://builtin.com/company/tarro-0) ## Other roles at Tarro - [Operations Specialist](https://feeny.ai/job/operations-specialist-tarro-dumaguete-cqpr633je37s) — Dumaguete, Philippines - [Product Designer](https://feeny.ai/job/product-designer-tarro-san-mateo-nt1bdyny0920) — San Mateo, CA - [Onboarding Success Manager](https://feeny.ai/job/onboarding-success-manager-tarro-manila-c8y28wg33cyz) — Manila, Philippines - [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-tarro-manila-bx5z6eyz8g5z) — Manila, Philippines - [Manager, IT Operations](https://feeny.ai/job/manager-it-operations-tarro-manila-s4hcazhdyvyj) — Manila, Philippines - [Business Operations and Talent Specialist](https://feeny.ai/job/business-operations-and-talent-specialist-tarro-manila-24zrfrbpgs76) — Manila, Philippines - [IT Support Engineer](https://feeny.ai/job/it-support-engineer-tarro-manila-g51w01pp6gdp) — Manila, Philippines - [Manager, Growth and Strategy](https://feeny.ai/job/manager-growth-and-strategy-tarro-kuala-lumpur-3nmh2w470dy3) — Kuala Lumpur, Malaysia - [Client Tech Support (Mandarin Speaking)](https://feeny.ai/job/client-tech-support-mandarin-speaking-tarro-kuala-lumpur-y39g99f096ej) — Kuala Lumpur, Malaysia - [Sr. Manager, IT Engineering](https://feeny.ai/job/sr-manager-it-engineering-tarro-manila-n0enhcwtwwq1) — Manila, Philippines