---
title: 'Area General Manager at Kasa'
canonical: 'https://feeny.ai/job/area-general-manager-kasa-nashville-9venbbpmdc6r'
type: 'job'
last_seen: '2026-11-11'
---

# Area General Manager at Kasa

- **Company:** Kasa
- **Location:** Nashville, TN
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/kasa/jobs/8199597003

## Job description

## About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

## The Role

Required to live in a market with at least one assigned Kasa property located in it.

As an Area General Manager (AGM) at [Kasa](https://kasa.com/?utm_source=Kasa&utm_medium=internal&utm_campaign=recruiting&utm_content=JD), you will be fully responsible for the financial and operational performance of a defined geographic area, overseeing a set of properties across hotel and multi-family products. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance diverse partner relationships and guest experience expectations.

The AGM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 95% of your time in-market (with most of in-market time spent onsite at Kasa properties) coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards. This will require regional travel, including air travel, to effectively manage properties across multiple locations.

At Kasa, hospitality is at the core of everything we do, and as an AGM, you will be a direct leader of multiple property-level teams, setting expectations, inspecting what you expect, and ensuring every guest interaction meets Kasa's high service and hospitality standards. In addition to onsite leadership, you will play a critical role in financial oversight, ensuring your properties align with revenue optimization strategies, cost control initiatives, and leasing activation plans.

Under the direction of your direct supervisor, you will work cross-functionally with Revenue Management, Finance, Marketing, People, and Guest Experience, ensuring that operational decisions align with financial objectives and broader business strategies. Additionally, you will serve as the primary liaison between Kasa and property partners, communicating performance insights and forward-looking strategies to optimize asset value.

This role requires a balance of operational execution and strategic planning, both executed with hospitality as a guiding throughline, ensuring that your properties operate efficiently, your teams perform at a high level, and your financial targets are met.

How This Role Aligns with the Regional POD

The Regional Director leads the POD and sets the strategic vision and priorities, while AGMs and other GM-level team members are responsible for executing financial and operational strategies at the property level.

- AGMs have direct P&L accountability, ensuring that revenue management strategies and cost controls directly impact their P&Ls.
- AGMs are hands-on leaders in the field, spending most of their time onsite, directly coaching teams and overseeing property operations.
- AGMs influence POD resource allocation, advocating for the needs of their properties while ensuring alignment with regional leadership, revenue, and financial strategies.
- AGMs work closely with centralized teams (Revenue Management, Finance, and Guest Experience) to optimize portfolio performance and guest experience.

While the Regional Director oversees regional performance, AGMs must fully own their operational and financial outcomes, proactively identifying challenges and implementing solutions.

## Key Responsibilities

Operational Execution & Hospitality Leadership

- Own the end-to-end guest and employee journeys, not just their experiences, ensuring that every need is met at every touchpoint and that effort is minimized for both groups.
- Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences.
- Set clear expectations and inspect what you expect, conducting regular site visits to assess operational execution, service quality, and team performance.
- Hold teams accountable for meeting Kasa's brand standards, ensuring that every guest interaction, whether in-person or through centralized support, is seamless and exceeds expectations; ensuring consistency across all properties regardless of property tier.
- Champion a hospitality-first culture, fostering "Hall of Fame Host" experiences that set Kasa apart in the industry through the prodigious application of Kasa's core values.
- Conduct formal property audits and quality inspections, including cleanliness, maintenance, safety, and brand standards, with clear follow-through on corrective actions.
- Ensure seamless execution of guest services, maintenance, and property operations, leveraging both onsite teams and centralized support functions.
- Act as the primary problem-solver for operational challenges, ensuring teams have the right tools, training, and processes to operate efficiently and effectively.
- Develop and coach property leaders and frontline teams on hospitality fundamentals, including guest engagement, anticipation of needs, and personalized service delivery.
- Ensure readiness and execution for peak demand periods, including high-occupancy days, property events, and seasonality.

Financial & Property Performance

- Own and manage the P&Ls for all properties in your area, ensuring high-revenue, low-cost operations that maximize profitability.
- Partner with Revenue Management to execute pricing strategies, channel distribution planning, and leasing activation to drive sustained revenue growth.
- Identify and implement cost-saving opportunities without compromising guest experience or operational excellence.
- Ensure property-level financial goals align with regional revenue and expense targets, proactively analyzing trends and making adjustments as needed.

## Team Development & Leadership

- Recruit, train, and develop high-performing onsite teams, fostering a culture of accountability, ownership, and continuous improvement.
- Provide hands-on coaching and mentorship, empowering managers and frontline employees to excel in their roles.
- Partner with the People team to ensure strategic staffing, high retention, and a strong pipeline of talent for future leadership roles.
- Foster a performance-driven culture, ensuring teams understand their impact on financial performance, guest experience, and operational goals.

Stakeholder & Partner Management

- Serve as the primary liaison between Kasa and property owners, ensuring transparency and alignment on financial results and operational performance.
- Collaborate with the Regional Director and POD leadership team, advocating for the operational needs and financial objectives of your portfolio.
- Work closely with Revenue Management, Finance, Guest Experience, and Sales & Leasing, ensuring alignment between revenue strategies, operational execution, and guest satisfaction.
- Regularly report on performance metrics, providing forward-focused insights and recommendations to drive continuous improvement.

Required Attributes

- Experienced Operations Leader: 7+ years of progressively senior leadership in hotel operations, multi-unit operations, or multi-site service industries, with proven P&L ownership and experience leading teams across multiple locations. Proficiency with property management systems and other core hospitality software. Bachelor's degree in hotel management, business, or a related field preferred.
- Owner Mindset: Take full ownership of area performance, ensuring financial, operational, and guest experience priorities are consistently met. Maintain a hands-on approach to execution, balancing immediate operational needs with long-term business goals.
- Financial Acumen: Strong ability to analyze P&L reports, control costs, and drive revenue performance across a multi-property portfolio. Execute financial strategies that maximize profitability and operational efficiency while ensuring service quality.
- Revenue and Yield Management: Fluent in RevPAR/TRevPAR, ADR, STR penetration indices, and occupancy optimization; able to work with revenue management teams and systems.
- Change Advocate & Problem Solver: Works cross-functionally with onsite teams and key stakeholders to identify challenges, implement practical solutions, and ensure sustained operational success. Quickly adjusts to evolving business needs while maintaining stability and service continuity.
- Hospitality-Driven Leader: Champions a hospitality-first mindset, ensuring onsite teams consistently deliver seamless, high-quality guest experiences. Sets clear expectations, inspects what they expect, and reinforces brand standards at every guest touchpoint.
- Operational Executor: Proven ability to execute and enforce operational playbooks, ensuring consistent property performance, compliance with brand standards, and accountability for execution.
- Strategic Implementer: Translates high-level strategies into actionable, property-specific initiatives, ensuring that operational and financial performance continuously improve.
- Prolific Communicator: Effectively engages with property teams, owners, and regional leaders, ensuring alignment on business priorities, performance expectations, and strategic goals.
- Talent Builder: Builds and develops engaged, high-performing teams, fostering a culture of accountability, operational excellence, and continuous growth.
- Change Agent: Thrives in an evolving environment, embracing change, innovation, and operational efficiency to drive sustained performance. Leads teams through transition.

Plus if...

- Hotel management experience, such as Director of Rooms (full service hotels) or Assistant GM (select service hotels), is preferred.
- Experience overseeing multiple markets.
- Genuine interest in hospitality and the ability to tell the story to owners and ownership groups.

Curious about the Kasa experience? Save 15% when you book on[kasa.com](http://kasa.com/?utm_source=Kasa&utm_medium=internal&utm_campaign=recruiting&utm_content=JD)

## Benefits

- Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
- Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our [locations](https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations), plus a discount on any night for friends and family.
- The Pay: The starting base pay range for this role is between $100,000 and $120,000 annually and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
- Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
- Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
- 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too.
- Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
- Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information [here](https://public.osla.org/docs/EverifyPoster.pdf) and [here](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf).

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs [kasa.com](http://kasa.com/) and [us.greenhouse-mail.io](http://us.greenhouse-mail.io/). We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this [article](https://consumer.ftc.gov/articles/job-scams#avoid)from consumer.ftc.gov for more details.

## About Kasa

## Company Overview
- **One-liner**: Kasa operates a tech-enabled platform that manages and brands a portfolio of apartments and hotel rooms, offering a modern, flexible hospitality experience for business and leisure travelers.
- **Entity Type**: Private (Series D / Unattributed VC)
- **Headquarters**: 155 East 44th Street, 21st Floor, New York, NY, United States
- **Founded**: 2016
- **Founders**: Roman Pedan

## Core Business
- **Primary industry/industries**: Hospitality, Real Estate Technology (PropTech)
- **Target customers**: B2C (business and leisure travelers looking for short and long stays) and B2B (corporate housing clients, groups, and property partners/institutional real estate owners)
- **Mission or purpose statement**: "Build the global accommodations brand of choice that is beloved by guests, indispensable to property partners, and desired by neighbors."

## Products & Services
For each major offering:
- **Kasa Managed Hotels & Apart-Hotels**: A curated portfolio of over 85 properties across the US, managed via a proprietary tech platform. Services include Virtual Front Desk (digital check-in/checkout), 24/7 guest support, AI-driven dynamic pricing, and tech-enabled operations. Suitable for short-term and long-term stays.
- **Property Management Platform**: An operating system for property owners that includes operational technology, revenue management, and guest experience tools designed to maximize Net Operating Income (NOI) and streamline management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$160 Million** raised to date.
- **Notable Investors/Partners**: Backed by top investors including Ribbit Capital, FirstMark Capital, RET Ventures, Zigg Capital, and SLW. Strategic property partnerships include institutions like Starwood Capital, Berkshire, and Brookfield. Partners for specific properties include Samuels & Associates.
- **Growth Signals**: In June 2026, Kasa announced its expansion into Boston with the opening of Kasa Boston at Fenway, marking a significant market entry. The company has grown to over 85 properties and 250+ team members. Job posting trends show a massive **+1100% year-over-year increase** in active postings.

## Competitive Advantages
- **Tech-Enabled Operating System**: A proprietary, integrated technology platform (AI-powered pricing, virtual front desk, 24/7 support) that allows for high operational efficiency and margin performance compared to traditional hotel management.
- **Multi-Segment Offering**: Caters to a wide range of traveler types (leisure, business, extended-stay, groups, corporate housing) within a single platform, maximizing asset utilization.
- **Institutional Credibility**: Founded by executives from KKR, Apollo, Goldman Sachs, and Airbnb, giving the company a blend of financial discipline, operational expertise, and tech-native scaling ability.
- **Asset-Light Model**: Partners with property owners (e.g., Starwood, Brookfield) to manage properties without the heavy capital expenditure of owning real estate, allowing for rapid, scalable growth.

## Strategic Focus
- **Geographic Expansion**: Actively entering high-demand U.S. markets with limited high-quality apart-hotel inventory, growing its national portfolio.
- **Platform Strength & Property Owner Value**: Deepening its technology to deliver measurable financial outperformance (NOI) for institutional property partners, positioning itself as the "partner of choice" for large-scale real estate owners.
- **Full-Spectrum Traveler**: Capturing demand from all traveler segments to ensure high occupancy and stable revenue streams across properties.

## Why Work Here
- **Culture highlights**: Emphasizes a "remote-first" community, "fearless feedback," a growth mindset (Hall of Fame hosts, "seek the root cause"), and "genuine care and hospitality for everyone."
- **Remote/hybrid/office policy**: **Remote-first** for most roles. Access to coworking spaces is provided.
- **Notable perks or engineering culture**: Highly competitive compensation including **unlimited PTO**, **$2,000 annual Kasa lodging credit**, highly-subsidized health insurance (including infertility treatments), up to 14 weeks parental leave, 401(k) matching, HSA contributions, and **equity in Kasa**. The company has been recognized as a **Great Place to Work Certified** and a **Forbes 2022 America's Best Startup Employer**.

## Sources
1. [kasa.com](https://kasa.com/about)
2. [kasa.com](https://kasa.com/careers)
3. [linkedin.com](https://www.linkedin.com/company/kasaliving)
4. [kasa.com](https://kasa.com/)
5. [cbinsights.com](https://www.cbinsights.com/company/kasa-1)
6. [prnewswire.com](https://www.prnewswire.com) (Kasa Boston press release, cited within CBInsights article)

## Other roles at Kasa

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- [VP of Finance and Accounting](https://feeny.ai/job/vp-of-finance-and-accounting-kasa-united-states-098xrz3cm7q2) — United States
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