---
title: 'Area Operations Manager, Boston at Saxbys'
canonical: 'https://feeny.ai/job/area-operations-manager-boston-saxbys-boston-6wbra3kenp32'
type: 'job'
last_seen: '2026-09-06'
---

# Area Operations Manager, Boston at Saxbys

- **Company:** Saxbys
- **Location:** Boston, MA
- **Posted:** 2024-05-15
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/saxbys/jobs/7450478002

## Job description

Job Summary: The Area Operations Manager (AOM) plays a pivotal role in ensuring the success of their assigned cafes in each of the Three Pillars (team development, community leadership, and financial management). A significant portion of this success relies on annually supporting, coaching, and developing up to eight (8) Student Cafe Executive Officers (SCEOs) through their entire term, kicking off the relationship at their time of hire. This multifaceted position calls for a proactive individual with a whatever it takes attitude, ready to take on the varied day-to-day opportunities and challenges.

## What You Will Own

- Talent Pipeline: Ensure the team is fully staffed to meet operational demands and identify and develop exceptional talent for leadership roles.
- Guest Experience: Conduct regular quality assurance checks, audit performance to look for and correct inconsistencies in execution, and maintain a culture of hospitality within the cafe.
- Cafe Standards: Remain up-to-date on all cafe operations in order to train and coach on all cafe roles. Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members are following all listed steps. Ensure SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary, as well as advise and assist with involuntary terminations. Hold SCEOs accountable to consistent communication channels with their team.
- Financial Management: Review, provide feedback, and approve weekly schedules to ensure labor hours are both aligned with demands and stay within budgeted expenses, coach SCEOs on how to read and act upon Profit & Loss statements, and present and defend P&L during reviews for assigned cafes. Produce and assign Labor Models to assigned cafes.
- PARS & Inventory: Ensure accuracy in inventory counts and review and approve Orders & PARS Inventory Worksheet for all assigned cafes.
- Partner Management: Represent Saxbys as the main point of contact for landlords, facilities, maintenance, aux service, etc. to ensure day to day operations run smoothly and maintain Campus Resource Guide with up-to-date information.
- Cafe Openings: Manage café setup and initial grand openings as the Operations lead, working closely with all departments to ensure a successful start.
- Local and Competitive Marketplace: Stay current with industry trends, local competitors, and community updates that may have an impact on the business in order to take a proactive approach when it comes to managing cafe operations.

Who You Will Support

- Marketing: Provide intel on opportunities on campus through research and communication with partners. Support SCEO through the refinement of the Campus Marketing Plan to focus efforts on  highest potential ROI and ensure execution of key dates and deliverables.
- Head of Area Operations: Assist with academic partners, requested reports, and special projects.
- Recruiting: Nominate, vet, and assist internal candidates in the SCEO pipeline, complete final interviews for candidates, and effectively communicate hiring needs to Campus Recruiters. Participate and collaborate on initiatives to increase the candidate pool.

Who You Will Supervise

This position oversees between 1-4 direct reports.

What Success Looks Like

- All assigned cafes operate at or above budgeted revenue
- All assigned cafes operate at or above budgeted NOI
- 30%+ of the cafe staff are Team Leads
- 100% of SCEOs are hired by March 31 for the fall semester or October 31 for the spring semester.

Where You Excel

- Master of prioritization
- Holds others accountable
- Adaptable to change
- Patient but firm
- Builds rapport across diverse audiences
- Developer of individual contributors

What Else is Expected

- Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
- Either 2+ years of foodservice management experience OR a minimum of 6 months as a Saxbys CEO or SCEO or Certified level team member
- Multi-unit management experience a huge plus
- Excellent written and verbal communication skills
- Outstanding passion for hospitality and servant leadership
- Experience managing teams and processes effectively
- Ability to travel up to 80% of the time
- Valid drivers license
- Physical requirements:
- Able to stand and walk for extended periods of time
- Able to stoop and kneel
- Push, pull, lift or carry up to 35 lbs
- Ascend or descend ladders, stairs, ramps

## About Saxbys

## Company Overview
- **One-liner**: Saxbys is a hospitality company disguised as an education company that operates student-run campus cafes through its Experiential Learning Platform®.
- **Entity Type**: Private (Venture-funded)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2005
- **Founders**: Nick Bayer

## Core Business
- **Primary industry**: Education / Hospitality (experiential learning & food & beverage)
- **Target customers**: B2B (colleges and universities), B2C (students and campus communities)
- **Mission statement**: “Make Life Better” by empowering the next generation of leaders and entrepreneurs through experiential learning. [saxbyscoffee.com](https://www.saxbyscoffee.com/our-mission/)

## Products & Services
- **Saxbys Cafes**: 30+ campus-based coffee shops that are entirely student-run, offering food, beverages, and catering. [linkedin.com](https://www.linkedin.com/company/saxbys)
- **Experiential Learning Platform (E.L.P.)®**: A paid, credit-bearing program where students serve as Student Cafe Executive Officers (SCEOs) and manage all aspects of a cafe, gaining real P&L responsibility. [saxbyscoffee.com](https://www.saxbyscoffee.com/the-saxbys-elp/)
- **Microcredentials / Badges**: Corporate microcredentials in fields like supply chain management, designed to supplement traditional classroom learning. [saxbyscoffee.com](https://www.saxbyscoffee.com/the-saxbys-elp/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue estimated at **$98.0M** (LinkedIn data, 2025/2026) | Total Funding: **$600K** (Venture round in December 2022). [linkedin.com](https://www.linkedin.com/company/saxbys)
- **Notable Investors/Partners**: Partners with leading universities (Drexel University, Temple University, University of Pittsburgh, etc.). Founder Nick Bayer is Entrepreneur in Residence at Cornell University and serves on multiple academic boards. [saxbyscoffee.com](https://www.saxbyscoffee.com/our-mission/)
- **Growth Signals**: 506 employees (+3.8% YoY), 30+ cafes nationwide, over 3,000 student leaders developed, served 9 million+ guests. Active job postings: 65. [linkedin.com](https://www.linkedin.com/company/saxbys)

## Competitive Advantages
- **Unique student-run model**: All cafes are 100% student-operated, providing a genuine experiential learning environment that differentiates Saxbys from traditional coffee chains.
- **Academic integration**: Students earn both wages and academic credit, with SCEOs graduating on time and reaching leadership roles 7x faster than the national average. [saxbyscoffee.com](https://www.saxbyscoffee.com/the-saxbys-elp/)
- **Strong university partnerships**: Long-term contracts with top universities create a moat against competitors.

## Strategic Focus
- **Expansion of the E.L.P.**: Scaling the experiential learning model to more campuses and developing microcredential programs.
- **Social impact**: Deepening community engagement and servant leadership as core to the brand.
- **Growth from within**: Prioritizing internal promotion and career development for team members. [saxbyscoffee.com](https://www.saxbyscoffee.com/careers/)

## Why Work Here
- **Culture**: Core values include “Embrace being O.D.D. (Outgoing, Detail-Oriented, Disciplined)” and “Servant Leadership.” Emphasis on entrepreneurial spirit and hustle. [saxbyscoffee.com](https://www.saxbyscoffee.com/careers/)
- **Career development**: Mentorship, hospitality training, and clear growth paths – “no ceiling on growth here.” Many roles are student-facing (SCEO, team member) with real business ownership.
- **Work environment**: Most roles are on-campus at partner universities; headquarters in Philadelphia. Hybrid/remote policy not specified but likely location-dependent.
- **Employee ratings**: 4.1/5 on LinkedIn (325 reviews) with high marks for culture (4.3) and work-life balance (4.2). [linkedin.com](https://www.linkedin.com/company/saxbys)

## Sources
1. [saxbyscoffee.com](https://www.saxbyscoffee.com/)
2. [saxbyscoffee.com (Our Mission)](https://www.saxbyscoffee.com/our-mission/)
3. [saxbyscoffee.com (E.L.P.)](https://www.saxbyscoffee.com/the-saxbys-elp/)
4. [saxbyscoffee.com (Careers)](https://www.saxbyscoffee.com/careers/)
5. [linkedin.com (Saxbys Company Profile)](https://www.linkedin.com/company/saxbys)

## Other roles at Saxbys

- [SVP of Finance & Accounting](https://feeny.ai/job/svp-of-finance-accounting-saxbys-philadelphia-ch5ahzxtxv55) — Philadelphia, PA
- [Partner Marketing Manager](https://feeny.ai/job/partner-marketing-manager-saxbys-philadelphia-56yf1h0jes1r) — Philadelphia, PA
- [Team Member (SIENA UNIVERSITY)](https://feeny.ai/job/team-member-siena-university-saxbys-loundonville-d77njdx02m9z) — Loundonville, NY
- [Student CEO (SCEO) - SIENA UNIVERSITY](https://feeny.ai/job/student-ceo-sceo-siena-university-saxbys-albany-m2st4r8wr743) — Albany, NY
- [Student CEO (SCEO) - VIRGINIA COMMONWEALTH UNIVERSITY](https://feeny.ai/job/student-ceo-sceo-virginia-commonwealth-university-saxbys-richmond-64jcwh2bqz0p) — Richmond, VA
- [Team Member (VIRGINIA COMMONWEALTH UNIVERSITY)](https://feeny.ai/job/team-member-virginia-commonwealth-university-saxbys-richmond-gyq993cdb1cj) — Richmond, VA
- [Team Member (UNIVERSITY AT ALBANY)](https://feeny.ai/job/team-member-university-at-albany-saxbys-albany-jkxzkn129vtq) — Albany, NY
- [Student CEO (SCEO) - UNIVERSITY AT ALBANY](https://feeny.ai/job/student-ceo-sceo-university-at-albany-saxbys-albany-z0akvg3cehqh) — Albany, NY
- [Team Member (UNIVERSITY OF TEXAS ARLINGTON)](https://feeny.ai/job/team-member-university-of-texas-arlington-saxbys-arlington-37kyf7p9y2at) — Arlington, VA
- [Student CEO (SCEO) - UNIVERSITY OF TEXAS ARLINGTON](https://feeny.ai/job/student-ceo-sceo-university-of-texas-arlington-saxbys-arlington-mtm8zsfktbf1) — Arlington, VA