---
title: 'Arrive Fresh Claims Analyst at Arrive Logistics'
canonical: 'https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-san-antonio-78xtssht174j'
type: 'job'
last_seen: '2026-10-17'
---

# Arrive Fresh Claims Analyst at Arrive Logistics

- **Company:** Arrive Logistics
- **Location:** San Antonio, TX
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/arrivelogistics/7bfa7def-8592-4744-826e-ca4114be0921

## Job description

## Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

We want an analytical, self-driven, and detail-oriented Claims Analyst to join our growing Arrive Fresh division. You’ll own a portfolio of temperature-controlled and perishable cargo claims, protecting Arrive’s financial position while serving as a responsive, trusted partner to our customers and carriers. You bring hands-on claims experience and a working knowledge of cargo liability, PACA, and food safety rules, and you’re eager to deepen your cold-chain expertise. You move with urgency when perishable freight is at risk, communicate clearly under pressure, and know when to escalate. Your follow-through and collaborative approach will help Arrive Fresh scale and strengthen our reputation as a premier cold-chain partner.

## What You'll Do

- Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution, ensuring accurate, compliant, and timely outcomes.
- Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.
- Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
- Act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.
- Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.
- Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
- Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.
- Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution.
- Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.
- Monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance.
- Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss.
- Maintain accurate, up-to-date claim records in the TMS and claims management system, and keep customers and carriers informed of claim status.

## Qualifications

- Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred.
- 3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.
- Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act).
- Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes.
- Outstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment.
- Proficiency in Google Workspace, freight broker TMS platforms, and claims management software.
- Excellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.

The Perks of Working With Us

- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!

## Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

## About Arrive Logistics

## Company Overview
- **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America.
- **Entity Type**: Private (venture/private-equity backed; total funding ~$335M)
- **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744)
- **Founded**: 2014
- **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder)

## Core Business
- **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage
- **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market)
- **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People."

## Products & Services
- **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh).
- **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification).
- **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market.
- **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M.
- **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M).
- **Growth Signals**:
  - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily.
  - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto.
  - 5,500 customers and 10,000 core carriers in its network.
  - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months.
  - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%).

## Competitive Advantages
- **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network.
- **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale.
- **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge.
- **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce.
- **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards.

## Strategic Focus
- **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes.
- **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making.
- **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs.
- **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics.
- **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network.

## Why Work Here
- **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes.
- **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward.
- **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration.
- **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US.
- **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain).
- **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside.

## Sources
1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/)
2. [arrivelogistics.com](https://www.arrivelogistics.com/)
3. [arrivelogistics.com](https://www.arrivelogistics.com/about/)
4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics)
5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics)

## Other roles at Arrive Logistics

- [Client Success Manager - Arrive Fresh](https://feeny.ai/job/client-success-manager-arrive-fresh-arrive-logistics-austin-8n1bexjfa8y4) — Austin, TX
- [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-chicago-afnn9zascfa1) — Chicago, IL
- [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-austin-s1cyxjv30pjv) — Austin, TX
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-tampa-1vhjswzts1hc) — Tampa, FL
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-chicago-40zhqpjst437) — Chicago, IL
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-phoenix-k851s9f5930y) — Phoenix, AZ
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-austin-xkgpxfjm9aph) — Austin, TX
- [Mexico Account Manager](https://feeny.ai/job/mexico-account-manager-arrive-logistics-austin-dh98ky5n6etg) — Austin, TX
- [Mexico Account Representative](https://feeny.ai/job/mexico-account-representative-arrive-logistics-chicago-m3j59zw59fmf) — Chicago, IL
- [Mexico Account Representative](https://feeny.ai/job/mexico-account-representative-arrive-logistics-austin-k6k15ad1y7n9) — Austin, TX