---
title: 'Assistant Director Operations at Only External Postings'
canonical: 'https://feeny.ai/job/assistant-director-operations-only-external-postings-bellevue-akgcrvhs9p63'
type: 'job'
last_seen: '2026-09-09'
---

# Assistant Director Operations at Only External Postings

- **Company:** Only External Postings
- **Location:** Bellevue, WA
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/notexternal/jobs/8174547

## Job description

## About the Role

We’re looking for an Assistant Director of Operations to help lead a customer support center environment. In this role, you’ll work closely with the Director of Operations to oversee daily business activities, strengthen operational processes, support team performance, and advance strategic objectives.

You’ll partner with managers, senior leaders, clients, and cross-functional teams to maintain operational excellence, deliver exceptional customer service, and strengthen client satisfaction. This role requires a collaborative leader who can use data, sound judgment, and strong business acumen to identify opportunities and drive meaningful improvements.

## What You'll Do

- Assist the Director of Operations with developing and implementing operational plans, policies, and initiatives that support company goals and continuous improvement.
- Partner with managers to oversee daily operations, staffing, workflows, service delivery, and team performance.
- Support client initiatives, participate in client meetings, and maintain alignment across teams to advance client satisfaction and strategic objectives.
- Oversee staff performance and partner with managers to provide coaching, guidance, and accountability.
- Ensure performance, quality, service, and customer-experience standards are consistently met or exceeded.
- Use data and analytics to support decision-making, operational problem-solving, and process improvement.
- Translate business strategy into practical plans and effective day-to-day execution.
- Identify operational trends, risks, service gaps, and opportunities for improvement.
- Support engagement growth through successful project delivery, strategic differentiation, and proactive partnership with Blueprint and client leadership.
- Champion initiatives that improve customer and employee experiences.
- Monitor budgets, operational costs, staffing needs, and resource allocation.
- Communicate operational performance, risks, blockers, tradeoffs, and recommendations clearly to leaders and stakeholders.

## What You'll Bring

- Four to six years of progressively responsible leadership experience in operations, service delivery, or a comparable fast-paced and evolving environment.
- Proven experience managing people, developing leaders, and improving team performance.
- Experience overseeing daily operations, workflows, service delivery, and performance expectations.
- Strong business acumen and previous accountability for quality, service, or operational-performance targets.
- Experience managing senior-level client expectations and resolving delivery-related concerns.
- Ability to translate business strategy into tactical plans and day-to-day execution.
- Strong strategic thinking, critical thinking, decision-making, and problem-solving skills.
- Ability to use data and performance metrics to identify trends, evaluate operations, and drive improvements.
- Strong organizational and time-management skills with the ability to oversee multiple teams, departments, and priorities.
- Excellent written, verbal, interpersonal, presentation, and stakeholder-management skills.
- Ability to coach, mentor, motivate, and lead a diverse team.
- Ability to work independently, exercise sound judgment, meet deadlines, and seek guidance when appropriate.
- Commitment to service excellence, customer satisfaction, employee engagement, and continuous improvement.
- Ability to use Blueprint tools, standards, and processes effectively to support business needs and solve operational challenges.

## Preferred Qualifications

- Leadership experience within a customer support center.
- Experience supporting a client-facing service-delivery engagement.
- Experience with workforce planning, budget management, resource allocation, and operational reporting.
- Knowledge of gaming industry trends, major events, products, and news.

Schedule and Work Requirements

- This role requires full-time onsite work to support and engage directly with teams working across varying schedules.
- Flexibility to adjust working hours based on business, client, and staffing needs is required.
- Occasional weekend and holiday coverage may be required.
- Time-off availability may be limited during peak business periods to maintain appropriate operational coverage.

## Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $100,000 to $125,000 USD annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Bellevue, Washington

This role requires 100% onsite work at the Bellevue office.

## About Only External Postings

## Company Overview
- **One-liner**: Blueprint Technologies (Blueprint) is a technology solutions firm that helps organizations unlock value from existing assets by leveraging data, AI, and cloud technologies to drive digital transformation and create new revenue streams.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Bellevue, Washington, United States
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting, Data & Analytics, AI/ML, Cloud Migration
- **Target customers**: Enterprise and mid-market organizations across manufacturing, retail, financial services, health and life sciences, communications, media, entertainment, and gaming.
- **Mission or purpose statement**: "Delivering an informed world" by bridging the gap between strategy and execution, using technology as a tool to solve complex business problems.

## Products & Services
For each major offering:
- **[AI Factory](https://bpcs.com/)**: A structured model to bring AI to life, delivering production-ready solutions in 12 weeks.
- **[Lakehouse Optimizer](https://bpcs.com/)**: An augmented FinOps tool to maximize Databricks investments.
- **[Unity Catalog Migration](https://bpcs.com/)**: Services to migrate data to Databricks and implement Unity Catalog governance.
- **[Accelerated Data Migration](https://bpcs.com/)**: Services to master high-stakes database migrations, reduce risk, and accelerate AI readiness.
- **Consulting & Strategy**: Connecting strategy to delivery with speed and quality, maximizing value for organizations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **USD $78.5M** (LinkedIn estimate)
- **Notable Investors/Partners**: Databricks (Gold Consulting Partner since 2016, multiple Partner of the Year awards), Gartner (recognized in seven 2025 Hype Cycle reports), Sigma (Strategic Partnership), Ethos Privacy (parent company).
- **Growth Signals**:
    - **Headcount**: 388 employees (+6.3% YoY, +45 people)
    - **Awards**: 2025 Databricks Unity Catalog Partner of the Year, 2024 Data & AI Governance Partner of the Year, 2022 Velocity Partner of the Year.
    - **Job Postings**: 9 active postings, with a +50% monthly and +800% quarterly increase in job postings.
    - **LinkedIn Followers**: 38,921 (+152.8% yearly growth).
    - **Global Presence**: Operations in 20 countries including the US, Romania, India, Poland, Ukraine, and the Philippines.

## Competitive Advantages
- **Deep Databricks Expertise**: A Databricks Gold Consulting Partner since 2016, with 100+ Databricks certifications and a Databricks Center of Excellence.
- **Speed to Value**: Known for connecting strategy to delivery with speed and quality, maximizing value for clients.
- **Proven Track Record**: Multiple case studies demonstrating measurable results in churn reduction, fraud detection, and legacy modernization.
- **Gartner Recognition**: Recognized in seven 2025 Gartner Hype Cycle reports for their role in Augmented FinOps.
- **Focus on Outcomes**: Emphasizes outcomes over just implementation, with a structured approach to AI and data migration.

## Strategic Focus
- **AI & Data Modernization**: Helping clients optimize cloud investments, modernize legacy systems, and operationalize AI.
- **Partnership Deepening**: Continuing to strengthen the partnership with Databricks and other key technology partners.
- **Global Expansion**: Operating in 20 countries and growing headcount, particularly in technical roles.
- **Talent Development**: A focus on building teams of people with diverse skillsets and backgrounds, and offering opportunities for professional growth.

## Why Work Here
- **Culture**: Described as a place where "bold, smart, agile, and fun" people solve challenges no one else has solved before. The company values unique perspectives and builds teams of people with diverse skillsets and backgrounds.
- **Remote/Hybrid Policy**: Remote-friendly. The Database/Application Administrator role is listed as remote, and the company has a strong presence across the United States with employees across the US and Europe.
- **Notable Perks & Benefits**:
    - Medical, dental, and vision coverage
    - Flexible Spending Account
    - 401k program
    - Competitive PTO offerings
    - Parental Leave
    - Opportunities for professional growth and development
- **Engineering Culture**: A strong technical focus with 99 employees in technical roles. Hands-on experience with world-class technology (Databricks, cloud platforms) is a key draw.
- **Growth Trajectory**: The company is in a growth phase, with increasing headcount and a surge in job postings, indicating a dynamic and expanding environment.
- **Employer Rating**: 2.9/5.0 on LinkedIn (based on 311 reviews), with ratings of Work-Life: 2.7, Compensation: 3.0, Culture: 2.5, Career: 2.4. This suggests areas for improvement in culture and career development, though the company is actively hiring and growing.

## Sources
1. [bpcs.com](https://bpcs.com/)
2. [bpcs.com/careers](https://bpcs.com/careers)
3. [Greenhouse Job Board](https://job-boards.greenhouse.io/bpcs/jobs/7954158)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/blueprinttech)
5. [PR Newswire - Databricks Award](https://www.prnewswire.com/news-releases/blueprint-awarded-2025-databricks-unity-catalog-partner-of-the-year-at-data--ai-summit-302477278.html)
6. [PR Newswire - Black Tech Jobs Partnership](https://www.prnewswire.com/news-releases/1000-tech-jobs-for-underrepresented-talent-black-tech-jobs-and-blueprint-technologies-launch-partnership-to-bridge-the-workforce-gap-302368940.html)
7. [Business Wire - Sigma Partnership](https://www.businesswire.com/news/home/20250830005051/en/Sigma-and-Blueprint-Technologies-Announce-Strategic-Partnership-to-Accelerate-Data-Innovation-in-the-Databricks-Ecosystem)

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