---
title: 'Assistant Operations Manager at CloudKitchens'
canonical: 'https://feeny.ai/job/assistant-operations-manager-cloudkitchens-sheung-wan-08k8fyn74npe'
type: 'job'
last_seen: '2026-10-25'
---

# Assistant Operations Manager at CloudKitchens

- **Company:** CloudKitchens
- **Location:** Sheung Wan, Hong Kong
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/css/jobs/8904379002

## Job description

## Who we are

Cloudkitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

## What you’ll do

- Provide new customers with a seamless facility and digital onboarding experience
- Understand client goals and provide tailored support toward their kitchens’ go-live plan.
- Serve as the primary point of contact for your accounts.
- Responsible for the inbound inquiries and work with internal stakeholders to provide answers and solutions.
- Act as the customer’s advocate internally. Surface issues to internal teams to ensure our customers’ feedback is represented and solutions are prioritized.
- Ensure customers are paying their invoices on-time and engage proper stakeholders when late payment needs to be escalated; support as necessary.
- Strive for contract renewals and increase customer lifetime value with us.
- Collaborate with the sales team to uncover upsell/cross-sell opportunities.
- Communicate new initiatives launched by Freshlane to customers, and obtain buy-ins and sign-ups.
- Support our daily facility operations and fast growing corporate catering programs whenever needed.

## What we’re looking for

- 3-5 years of professional experience in a similar operations or customer-supporting role
- Proven track record of providing support for complex issues, products, and processes
- Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand
- Communication: emotionally intelligent, strive to always be helpful, empathetic with customers
- Prior experience in the Hospitality, F & B industry, customer services or property management would be a  plus.

## Why join us

- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our  Sheung Wan office location and you are required to travel around our facility locations in town to meet and take care of our customers whenever needed . We are a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

#LI-Onsite

## About CloudKitchens

## Company Overview
- **One-liner**: CloudKitchens operates purpose-built, delivery-optimized commercial kitchen facilities and provides proprietary technology to help food businesses launch, grow, and thrive in the digital age.
- **Entity Type**: Private (IPO registration announced May 2025; venture capital-backed)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2016 (as City Storage Systems LLC; CloudKitchens brand launched)
- **Founders**: Diego Berdakin, Sky Dayton; CEO is Travis Kalanick (co-founder of Uber)

## Core Business
- Primary industry/industries: FoodTech, Restaurant Technology, Real Estate Technology
- Target customers: B2B — restaurants, food entrepreneurs, virtual brands, CPG producers, meal prep companies, caterers
- Mission: "To help food businesses unlock their full potential in the delivery-first era" — enabling anyone with a passion for great food to succeed regardless of size or experience.

## Products & Services
- **Private Commercial Kitchens**: Fully built, delivery-optimized kitchen spaces inside multi-tenant facilities. Includes 20+ private kitchens per location, prebuilt plug-and-play infrastructure, and front-of-house management handled by CloudKitchens.
- **Proprietary Technology Platform**: Software connecting kitchens with leading delivery apps, streamlining operations, and providing data-driven insights. Includes kiosks, courier cubbies, tablets, and TVs.
- **Real Estate & Logistics Infrastructure**: Strategically located facilities designed for faster delivery times, smoother ingress/egress, and fewer handoff defects — reducing real estate footprint and back-of-house labor costs.

## Market Standing
- **Valuation**: Not disclosed (reports indicate total funding of $1.75B–$1.8B)
- **Key Metric**: Total Funding — $1.8B across 7 rounds (including $400M from Public Investment Fund in 2019, $850M debt financing in 2021); annual revenue estimated at $8M (likely understated for a pre-IPO private company)
- **Notable Investors**: Public Investment Fund (Saudi Arabia), Alpha Wave, and other venture capital investors; Parent company is City Storage Systems LLC
- **Growth Signals**: 
  - Trusted by 600+ brands
  - Operations in 31 countries (including Colombia, Brazil, France, Spain, Mexico, UK, South Korea, Saudi Arabia, Singapore)
  - 3,300 employees per PitchBook (vs. 399 on some sources — likely reflecting different entity scope)
  - Announced IPO registration in May 2025
  - Acquisitions: FoodStars (2019), Nano (2020)

## Competitive Advantages
- **Purpose-built infrastructure**: Facilities designed specifically for delivery and takeout, not retrofitted traditional restaurants — reducing buildout costs and time (weeks vs. months)
- **Ultra-low upfront investment**: Enables food entrepreneurs to launch with minimal capital compared to traditional restaurant openings
- **Proprietary technology ecosystem**: Integrated software for order management across multiple delivery platforms, plus physical hardware (kiosks, cubbies)
- **Logistics-first architecture**: Facilities engineered for faster, defect-free delivery with dedicated courier ingress/egress
- **Scale & network effects**: 600+ brands across 31 countries creates a dense network that improves delivery efficiency and market intelligence

## Strategic Focus
- **IPO readiness**: Announced IPO registration in May 2025, signaling a major liquidity event and growth acceleration
- **Global expansion**: Already in 31 countries with active hiring in Latin America, Europe, and Asia-Pacific
- **Enterprise partnerships**: Growing enterprise business development for large restaurant chains and virtual brands
- **Technology innovation**: Continued investment in proprietary tech stack including data analytics, automation, and integration with delivery platforms
- **Real estate optimization**: Repurposing underutilized real estate into high-efficiency food production hubs

## Why Work Here
- **Culture highlights**: Mission-driven environment focused on "serving those who serve others"; values include efficiency, innovation, collaboration, and quality
- **Remote/hybrid/office policy**: Primarily on-site roles (kitchen facilities, real estate, maintenance) with some corporate/tech roles likely hybrid; headquarters in Los Angeles with offices in Bogotá, São Paulo, Toronto, Makati City, and others
- **Notable perks or engineering culture**: 
  - Fast-paced, startup-to-IPO transition environment
  - Opportunity to shape the future of food delivery infrastructure globally
  - Heavy Uber alumni presence (187 employees from Uber) — strong operational DNA
  - Diverse team across 31 countries with opportunities for international exposure
  - Recent departures of senior leaders (Head of Product Design, Regional HR BP, Revenue Ops Lead) may indicate restructuring ahead of IPO
- **Employer rating**: 3.4/5.0 on Glassdoor (746 reviews) — Work-Life 3.4, Compensation 3.2, Culture 3.2, Career 3.3
- **Talent sources**: Uber (187), Rappi (29), DoorDash (14), Deliveroo (21), WeWork (39), Amazon (31), Google (24), Tesla (15)
- **Alumni go to**: Uber (31), DoorDash (30), DiDi (19), Atoms (20), Rivian (21), Meta (14), TikTok (13), Amazon (18)
- **Active job postings**: 35 open roles (as of mid-2026), trending -10.3% monthly, -20.5% quarterly, -5.4% yearly

## Sources
1. [cloudkitchens.com](https://cloudkitchens.com/)
2. [cloudkitchens.com/about](https://cloudkitchens.com/about)
3. [cloudkitchens.com/careers](https://cloudkitchens.com/careers)
4. [linkedin.com/company/cloudkitchens](https://www.linkedin.com/company/cloudkitchens)
5. [pitchbook.com/profiles/company/226937-62](https://pitchbook.com/profiles/company/226937-62)

## Other roles at CloudKitchens

- [Light Commercial HVAC/R Technician](https://feeny.ai/job/light-commercial-hvac-r-technician-cloudkitchens-washington-06jhtysf8z9s) — Washington, DC
- [Maintenance Technician I](https://feeny.ai/job/maintenance-technician-i-cloudkitchens-new-york-a8zbp2nrx5bh) — New York, NY
- [Building Design Associate](https://feeny.ai/job/building-design-associate-cloudkitchens-jakarta-0k00m04wkp36) — Jakarta, Indonesia
- [Account Executive II](https://feeny.ai/job/account-executive-ii-cloudkitchens-seoul-5vjz0q2gbxn1) — Seoul, South Korea
- [Account Executive](https://feeny.ai/job/account-executive-cloudkitchens-austin-2d4zk9tdcqth) — Austin, TX
- [Account Executive](https://feeny.ai/job/account-executive-cloudkitchens-san-francisco-ebz3j6msay3w) — San Francisco, CA
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-cloudkitchens-los-angeles-r6fts9yc1bbq) — Los Angeles, CA
- [Facility Maintenance Technician I](https://feeny.ai/job/facility-maintenance-technician-i-cloudkitchens-miami-z1jq1sdfz5jr) — Miami, FL
- [Shift Lead](https://feeny.ai/job/shift-lead-cloudkitchens-new-york-z0cqv03v4a6q) — New York, NY
- [Associate Operations Manager](https://feeny.ai/job/associate-operations-manager-cloudkitchens-sao-paulo-8b2xmqkxnqzg) — São Paulo, Brazil